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"Initially had a misunderstanding at the front desk, but it got reconciled, and everyone was very professional and friendly. Majority of the time the staff in all areas from the restaurant to the pool are very polite and attentive trying to make our stay as comfortable and welcoming as possible. We found the room to be impeccable. Just be aware there are no washcloths. The shower is very nice. "

"Lovely hotel with real character, huge rooms, and a little quiet oasis even though right in the old town. Main square only 3 minute walk and central for most things. Lovely lounge/fire/pool table area facing the main pool to evening chill. "

"Good property, welcoming staff. Walking distance to Medina. "

"The staff at this property are among the best I have ever come across in all of my travels. These people absolutely go above and beyond do everything to make you happy and comfortable. I cannot say enough about them. The facilities are amazing, including the rooftop. So many places to sit and they’re arranged in such a lovely fashion. The little bar on the first floor with the fireplace, was something we enjoyed every single day with a glass of wine. The property is absolutely beautiful. Our only issue was our room had a very odd and unpleasant smell. No matter how much we tried to air it out, it didn’t seem to go away. In addition to that, our air conditioner in the bedroom, also put off and unpleasant smell, so we had to stop using it. Finally, the bathroom did not feel very clean and I did not want to walk around without shoes on, and the shower does not have a door, so there is a propensity to get the floor pretty wet. (And they will not give you e tea towels) The handheld shower was almost falling off of the wall, so we had to hold it, which makes hair washing difficult. Oh and the handheld will scald you if you have the temp on too hot. No scald controls. (We just laughed about that part, TBH). I would still recommend because the staff and main areas are so wonderful. And the breakfast and dinner in the restaurant/ courtyard are absolutely wonderful. "

"Lovely rooms & well maintained. Room serviced late on the day even though we had been out. Service generally slow in bar & restaurant even though staff friendly Location right side for airport "

"Extremely friendly and accommodating staff. From the airport transfer to reception, the staff was nice and excited to facilitate my first trip to Morocco and even sat down with me to discuss must see sights. The food was amazing too! Great vibes and music. "

"Service was terrific and the property beautiful. The staff was great "

"AC not that good "

"Well maintained historical place in central-ish Nairobi."