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Novotel Marrakech Hivernage

Photo gallery for Novotel Marrakech Hivernage

Featured image
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Premium bedding, in-room safe, desk, soundproofing

Overview of Novotel Marrakech Hivernage

UNESCO Sustainable Property

Novotel Marrakech Hivernage

4 out of 5

3.7/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Rue Haroun Errachid, Quartier De L Hivernage, Marrakech, 40000

Explore the area

  • Popular LocationAvenue Mohamed VI9 min walk
  • Popular LocationKoutoubia Minaret12 min walk
  • Popular LocationJemaa el-Fnaa18 min walk
  • AirportMarrakech (RAK-Menara)6 min drive

Choose dates to view prices

About this area

Marrakech

Near a train station, Novotel Marrakech Hivernage is in Hivernage, a walkable area in Marrakech with good airport proximity. Royal Tennis Harti and Tanneries are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Cyber Parc and Place of Youth. Travelling with kids? Consider Menara Gardens and Le Jardin Secret.

What's nearby

  • Bab El Djedid - 4 min walk
  • Avenue Mohamed VI - 9 min walk
  • Koutoubia Minaret - 12 min walk
  • Menara Mall - 12 min walk
  • Jemaa el-Fnaa - 18 min walk

Getting around

  • Marrakech Central Station - 3 min drive
  • Marrakech (RAK-Menara) - 6 min drive

Restaurants

  • Bazz'art — 1 min walk
  • Comptoir Nomade — 1 min walk
  • Jad Mahal - 3 min walk
  • Lotus Club Marrakech - 5 min walk
  • Mama Afrika - 12 min walk

About this property

Novotel Marrakech Hivernage

Family-friendly Marrakech hotel in Hivernage with restaurant
Along with a restaurant, this smoke-free hotel has an outdoor pool and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a poolside bar and a business centre. All 112 soundproofed rooms feature WiFi and sofa beds. For a bit of entertainment, flat-screen TVs come with cable channels, and guests can also appreciate conveniences like microwaves and coffee makers.
Novotel Marrakech Hivernage offers 112 forms of accommodation with a safe and complimentary bottles of water. Beds feature premium bedding. 26-inch Flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit and hairdryers.

This Marrakech hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: MAD 90 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Sofa bed
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • Arabic
  • English
  • French

Business services

  • Business centre

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Sofa bed

Bathroom

  • Bathroom (partially open)
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • 26-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Microwave
  • Mini fridge

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Express check-in

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MAD 500
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MAD 100 per pet, per day
1 per room

Children and extra beds

Children are welcome
Kids stay free! One child 15 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for MAD 150.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 16.50 per person, per night. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MAD 90 per person (approximately)
  • Pet fee: MAD 100 per pet, per day
  • Late check-out fee: MAD 500 (subject to availability)
  • Rollaway bed fee: MAD 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard and American Express; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

One child 15 years old or younger stays free when occupying the parent or guardian's room, using existing bedding

Property is also known as

Suite Novotel Hotel Marrakech
Suite Novotel Marrakech
Suite Novotel Marrakech Hotel Marrakech
Novotel Suites Marrakech Hotel
Novotel Suites Marrakech
Novotel Marrakech Hivernage Hotel
Novotel Marrakech Hivernage
Novotel Marrakech Hivernage Hotel
Novotel Marrakech Hivernage Marrakech
Novotel Marrakech Hivernage Hotel Marrakech

Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 211 out of 947 reviews
5 - Excellent 22%
Rating 4 - Good. 392 out of 947 reviews
4 - Good 41%
Rating 3 - Okay. 217 out of 947 reviews
3 - Okay 23%
Rating 2 - Poor. 92 out of 947 reviews
2 - Poor 10%
Rating 1 - Terrible. 35 out of 947 reviews
1 - Terrible 4%

3.8/5

Cleanliness

3.6/5

Staff & service

3.3/5

Amenities

3.6/5

Property conditions & facilities

1/5 Terrible

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived and were denied access using Expedia booking for reasons that we arrived after midnight although we made our booking after midnight. It was very much disappointing from Expedia thatI was charged all the fees.
Stayed 1 night in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities
Staff very friendly, polite and helpful. Location is good
Stayed 7 nights in Feb 2020

3/5 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2020

2/5 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location was great and some of the staff were as well. But the place is run down and dirty Worn / stained furniture Broken lamp Dirty carpet Dirty bathroom and scummy tiles Next time I’ll be staying at Sofitel or a Riad
Stayed 2 nights in Jan 2020

4/5 Good

Even though it looks modern and grand hotel, rooms were not of good quality, some of the rooms we got had curtains not properly hanged, other did not proper curtains at all. There were other items (tables and tiles in the bathroom that looked worn and broken (they were repaired but poorly)
Stayed 1 night in Jan 2020