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Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Balcony

Guest reviews

831 reviews
Guests rated this property 3.5/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
Air conditioning
Spa

Map

Explore the area

Popular LocationBab El Djedid6 min walk
Popular LocationKoutoubia Minaret7 min walk
Popular LocationJemaa el-Fnaa14 min walk
AirportMarrakech (RAK-Menara)10 min drive

Choose dates to view prices

  • Standard Single Room

    Room amenities

    • 215 sq ft
    • Sleeps 1
    • 1 Double Bed OR 2 Single Beds
    More detailsStandard Single Room
  • Double Room

    Room amenities

    • 215 sq ft
    • Sleeps 3
    • 1 Double Bed
    More detailsDouble Room
  • Standard Twin Room

    Room amenities

    • 215 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsStandard Twin Room
  • Superior Double Room

    Room amenities

    • 215 sq ft
    • Sleeps 3
    • 1 Double Bed OR 2 Single Beds
    More detailsSuperior Double Room
  • Family Room

    4/5 guest room rating

    Room amenities

    • Sleeps 4
    • 1 Double Bed and 2 Single Beds
    More detailsFamily Room

About this area

Marrakech

Located in Marrakech's Medina neighbourhood, Hôtel Chems is in the city centre and near the boardwalk. Jemaa el-Fnaa and Marrakech Plaza are notable landmarks, and some of the area's popular attractions include Le Jardin Secret and Agdal Gardens. Menara Gardens and Majorelle Gardens are not to be missed. Spend some time exploring the area's activities, including golfing and golf lessons.

Visit our Marrakech travel guide
Map
Popular Location

What's nearby

  • Bab El Djedid - 6 min walk
  • Koutoubia Minaret - 7 min walk
  • Jemaa el-Fnaa - 14 min walk
  • Saadian Tombs - 17 min walk
  • Le Jardin Secret - 7 min drive

Getting around

  • Marrakech Central Station - 7 min drive
  • Marrakech (RAK-Menara) - 9 min drive

About this property

Hôtel Chems

Romantic Marrakech hotel in Medina, near Jemaa el-Fnaa
A full-service spa, a restaurant and an outdoor pool are available at this hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a coffee shop/café are on-site. All 145 rooms offer free WiFi, balconies and flat-screen TVs with satellite channels. Guests will also find room service (during limited hours), hairdryers and safes.
Hôtel Chems offers 145 forms of accommodation with a safe and a hairdryer. Rooms open to balconies. 23-inch Flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor tennis court and an outdoor pool.

Guests aged under 18 years old are not allowed in the health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

BEAUTY CENTER has 1 treatment room. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with a steam room.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • 24-hour drop-off airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 6:30 AM–10 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Shopping
  • Tennis

Family friendly

  • Dry-cleaning service
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tennis lessons
  • Tour/ticket assistance

Languages spoken

  • Arabic
  • English
  • French

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • TV in reception

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 23-inch flat-screen TV
  • Satellite channels

Outdoor space

  • Balcony

More

  • Phone
  • Safe

Policies

Check-in

Check-in between 2:00 PM and 2 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MAD 200 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: MAD 1200
  • New Year's Eve (31 December) Gala Dinner per child: MAD 600 (from 2 to 11 years old)
  • Tourism fee: MAD 20 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: MAD 150 per vehicle
  • Rollaway bed fee: MAD 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club

Property is also known as

Hôtel Chems Marrakech
Hôtel Chems
Chems Marrakech
Chems Hotel Marrakech
Chems

Frequently asked questions

Can I cancel my reservation for free at Hôtel Chems and receive a full refund?
Yes, Hôtel Chems offers free cancellation on select room rates, because flexibility matters! Please refer to Hôtel Chems cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hôtel Chems?
As of 13 Aug 2020, prices found for a 1-night stay for 2 adults at Hôtel Chems on 16 Aug 2020 start from £57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hôtel Chems have a pool?
Yes, this property has an outdoor pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hôtel Chems?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in is from 2:00 PM to 2 AM.
What time is check-out at Hôtel Chems?
Checkout is at noon.
Does Hôtel Chems provide a shuttle to the airport?
Yes, there's a shuttle from the hotel to the airport. A fee of MAD 150 per vehicle applies.
Where is Hôtel Chems located?
Located in Medina, this spa hotel is within a 15-minute walk of High Atlas and Jemaa el-Fnaa. Avenue Mohamed VI and Menara Mall are also within 1 mile (2 km).

Guest reviews

Overall score and ratings for Hôtel Chems

3.3
Guest rating
831 reviews
5 - Excellent
90
4 - Good
293
3 - Okay
269
2 - Mediocre
118
1 - Poor
61
3.5
Cleanliness
3.4
Service and Staff
2.8
Amenities
3.0
Property condition
3.0 out of 5 Okay
  • Disliked: Staff & service, property conditions & facilities

The things which I don’t like when I went there people cleaning the rooms they was knocking on the door in a very hard away all the time and they wasn’t doing very well with the cleaning, linen was not in a good quality porters, they wasn’t okay to help with the luggage for a check in and check out we pay Money for the transfer, no one come to pick up us from airport in the middle of the night and when we asked for early pick up they told us we cannot do that and after three calls they agree and the driver was 35 minutes late!!!!! For a breakfast room they haven’t got water given to the people and all the time they was short with things if I have to account displays as a four-star hotel I can give you one star((((((((((

Stayed 5 nights in Mar 2020
1.0 out of 5 Terrible
  • Disliked: Staff & service, amenities, property conditions & facilities

This is a terrible hotel and Expedia should be ashamed to have it as part of their organization. The concierge is the only positive about this hotel. Otherwise, it is disgusting. The breakfast included antique croissants, which could act as rocks as part of an avalanche. I am pretty sure some dictators of various countries are more friendly than the receptionists. I believe the snake charmers of Medina need to come and play a tune for the receptionists to perhaps cheer them up or an investment into customer service training. The cleaners are nice but are really attempting to either polish a turd or roll it in glitter. NEVER NEVER NEVER book during a new year as they will do you for £100+ per person for a “Gala Dinner” that involves the breakfast staff adding a bow tie to their morning blazers and serving poor food. The majority of guests left part way through the meal, as it cuisine began to replicate a scene from Indiana Jones. Back to the concierge, a good man who booked us two good trips, which allowed us to stay away from Hotel Chems for at least a few hours - god bless you!

Stayed 5 nights in Dec 2019
2.0 out of 5 Poor
  • Liked: Cleanliness
  • Disliked: Staff & service, amenities

Stayed 4 nights in Nov 2019
1.0 out of 5 Terrible
  • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Dirtiest hotel I’ve ever stayed at. I’ve stayed in plenty of 9 to 30 dollar a night Riad’s and cheap hotels all over Morocco and this place was absolutely the worst. Horrible staff, rude and unhelpful. Bed literally had ants crawling on it. The room smelled of raw sewage so bad when we would turn the room fan unit on. The staff refused to move us. So we checked out after our first night of 5 and went to a different hotel. I couldn’t believe the service and dirty conditions of this hotel. Every trip I’ve ever taken to Morocco I’ve always been impressed with the kind people and beautiful facilities. This place should be a last resort, if you can go somewhere else do it!!!!!!!

Stayed 3 nights in Oct 2019
5.0 out of 5 Excellent
    This traveller didn’t leave comments with their review
    Stayed 8 nights in Sep 2019