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Hôtel Chems

Photo gallery for Hôtel Chems

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Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Balcony

Overview of Hôtel Chems

Hôtel Chems

4 out of 5
Guests rated this property 3.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
Avenue Hommane Al Fetouaki, Marrakech, 40000

Explore the area

  • Popular LocationKoutoubia Minaret7 min walk
  • Popular LocationJemaa el-Fnaa13 min walk
  • Popular LocationAvenue Mohamed VI17 min walk
  • AirportMarrakech (RAK-Menara)6 min drive

Choose dates to view prices

About this area

Marrakech

Hôtel Chems is located in Medina, a neighbourhood in Marrakech, and is in the city centre and near the boardwalk. Jemaa el-Fnaa and Avenue Mohamed VI are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Cyber Parc and Place of Youth. Agdal Gardens and Le Jardin Secret are also worth visiting. Spend some time exploring the area's activities, including golf lessons and golfing.

What's nearby

  • Bab El Djedid - 6 min walk
  • Koutoubia Minaret - 7 min walk
  • Jemaa el-Fnaa - 13 min walk
  • Avenue Mohamed VI - 17 min walk
  • Mouassine Mosque - 20 min walk

Getting around

  • Marrakech Central Station - 9 min drive
  • Marrakech (RAK-Menara) - 6 min drive

Restaurants

  • La Table Du Marche Marrakech - 8 min walk
  • La Villa des Orangers - 10 min walk
  • So Lounge - 10 min walk
  • Extrablatt - 11 min walk
  • La Perle Du Sud - 12 min walk

About this property

Hôtel Chems

Romantic Marrakech hotel in Medina with full-service spa
A full-service spa, a restaurant and an outdoor pool are available at this hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a coffee shop/café are on-site. All 145 rooms offer free WiFi, balconies and flat-screen TVs with satellite channels. Guests will also find room service, hairdryers and safes.
Hôtel Chems offers 145 forms of accommodation with a safe and a hairdryer. Rooms open to balconies. 23-inch Flat-screen televisions come with satellite channels.

Bathrooms include baths or showers, bidets and complimentary toiletries. This Marrakech hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor tennis court and an outdoor pool.

Guests aged under 18 years old are not allowed in the health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

BEAUTY CENTER has 1 treatment room. Services include facials, body scrubs and manicures and pedicures. The spa is equipped with a steam room.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour drop-off airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 6:30 AM–10:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Shopping
  • Tennis

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tennis lessons
  • Tour/ticket assistance

Languages spoken

  • Arabic
  • English
  • French

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Steam room
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 23-inch flat-screen TV
  • Satellite channels

Outdoor space

  • Balcony

More

  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 2 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MAD 200 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: MAD 1200
  • New Year's Eve (31 December) Gala Dinner per child: MAD 600 (from 2 to 11 years old)
  • Tourism fee: MAD 20 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: MAD 150 per vehicle
  • Rollaway bed fee: MAD 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard and cash

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club

Property is also known as

Chems Hotel Marrakech
Chems Marrakech
Hôtel Chems Marrakech
Hôtel Chems
Hôtel Chems Hotel
Hôtel Chems Marrakech
Hôtel Chems Hotel Marrakech

Frequently asked questions

Overall score and ratings

3.3
Rating 5 - Excellent. 87 out of 825 reviews
5 - Excellent 11%
Rating 4 - Good. 291 out of 825 reviews
4 - Good 35%
Rating 3 - Okay. 268 out of 825 reviews
3 - Okay 32%
Rating 2 - Poor. 117 out of 825 reviews
2 - Poor 14%
Rating 1 - Terrible. 62 out of 825 reviews
1 - Terrible 8%

3.5/5

Cleanliness

3.4/5

Staff & service

2.8/5

Amenities

3.0/5

Property conditions & facilities

2/5 Poor

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
too old , no comfort
if you're looking for a place to stay for 1 night nomore. no shower
Stayed 1 night in Dec 2020

2/5 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

3/5 Okay

Travelled with group
Disliked: Staff & service, property conditions & facilities
The things which I don’t like when I went there people cleaning the rooms they was knocking on the door in a very hard away all the time and they wasn’t doing very well with the cleaning, linen was not in a good quality porters, they wasn’t okay to help with the luggage for a check in and check out we pay Money for the transfer, no one come to pick up us from airport in the middle of the night and when we asked for early pick up they told us we cannot do that and after three calls they agree and the driver was 35 minutes late!!!!! For a breakfast room they haven’t got water given to the people and all the time they was short with things if I have to account displays as a four-star hotel I can give you one star((((((((((
Stayed 5 nights in Mar 2020

1/5 Terrible

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This is a terrible hotel and Expedia should be ashamed to have it as part of their organization. The concierge is the only positive about this hotel. Otherwise, it is disgusting. The breakfast included antique croissants, which could act as rocks as part of an avalanche. I am pretty sure some dictators of various countries are more friendly than the receptionists. I believe the snake charmers of Medina need to come and play a tune for the receptionists to perhaps cheer them up or an investment into customer service training. The cleaners are nice but are really attempting to either polish a turd or roll it in glitter. NEVER NEVER NEVER book during a new year as they will do you for £100+ per person for a “Gala Dinner” that involves the breakfast staff adding a bow tie to their morning blazers and serving poor food. The majority of guests left part way through the meal, as it cuisine began to replicate a scene from Indiana Jones. Back to the concierge, a good man who booked us two good trips, which allowed us to stay away from Hotel Chems for at least a few hours - god bless you!
Stayed 5 nights in Dec 2019

2/5 Poor

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 4 nights in Nov 2019