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Outdoor pool
Outdoor pool
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Guest reviews

4.1/5 Very good
613 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationBab El Djedid2 min walk
Popular LocationKoutoubia Minaret10 min walk
Popular LocationMenara Mall14 min walk
AirportMarrakech (RAK-Menara)6 min drive

Choose dates to view prices

  • Standard Room

    Room amenities

    • Sleeps 2
    • 1 Double Bed
    More detailsStandard Room
  • Standard Room

    Room amenities

    • Sleeps 2
    • 2 Single Beds
    More detailsStandard Room
  • Superior Room

    Room amenities

    • Sleeps 3
    • 1 Double Bed
    More detailsSuperior Room
  • Deluxe Suite

    Room amenities

    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Suite

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Marrakech

Located in Marrakech's Hivernage neighbourhood, Hivernage Hotel And Spa is in the city centre. Jemaa el-Fnaa and Avenue Mohamed VI are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Le Jardin Secret and Menara Gardens. Agdal Gardens and Majorelle Gardens are not to be missed. Spend some time exploring the area's activities, including golfing. Our guests appreciate the hotel's location for the nightlife.

Visit our Marrakech travel guide
Map
Popular Location

What's nearby

  • Bab El Djedid - 2 min walk
  • Koutoubia Minaret - 10 min walk
  • Menara Mall - 14 min walk
  • Jemaa el-Fnaa - 17 min walk
  • Palais des Congres - 19 min walk

Getting around

  • Marrakech Central Station - 3 min drive
  • Marrakech (RAK-Menara) - 6 min drive

About this property

Hivernage Hotel And Spa

Luxury Marrakech hotel in Hivernage, near Jemaa el-Fnaa
A full-service spa, a restaurant and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a poolside bar. All 85 rooms feature thoughtful touches such as espresso makers and bathrobes, plus complimentary wireless Internet access and TVs with satellite channels. Guests will also find balconies, 24-hour room service and minibars.
Hivernage Hotel And Spa offers 85 forms of air-conditioned accommodation with minibars and espresso makers. Rooms open to balconies. Beds feature premium bedding. Satellite televisions are provided. Bathrooms include a combined bath/shower unit, bathrobes, slippers and bidets.

This Marrakech hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key (nogle), a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking
  • 24-hour pick-up airport shuttle (surcharge)
  • Local area shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Breakfast available for a fee: MAD 200 per person
  • 1 restaurant and 3 coffee shops
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Aerobics classes
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • Cots/infant beds (surcharge)
  • Dry-cleaning service
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Turndown service
  • Wedding services

Languages spoken

  • Arabic
  • English
  • French
  • Spanish

Business services

  • 1 meeting room
  • Business centre

Outdoors

  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Assistive listening devices in meeting rooms
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Fireplace in reception
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 2 PM and 11 PM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to get details

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MAD 700.0 per night.
Cots (infant beds) are available for MAD 300.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 28.60 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MAD 200 per person (approximately)
  • Airport shuttle fee: MAD 300 per vehicle (one-way)
  • Crib (infant bed) fee: MAD 300.0 per night
  • Rollaway bed fee: MAD 700.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
Contactless check-in and contactless check-out are available
Each guestroom is kept vacant for a minimum of 48 hours between bookings
The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hivernage Hotel
Hivernage Hotel Spa
Hivernage Hotel Spa
Hivernage Hotel And Spa Hotel
Hivernage Hotel And Spa Marrakech
Hivernage Hotel And Spa Hotel Marrakech

Frequently asked questions

Can I cancel my reservation for free at Hivernage Hotel And Spa and receive a full refund?
Yes, Hivernage Hotel And Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Hivernage Hotel And Spa cancellation policy on our site for more details about any exclusions or requirements.
Does Hivernage Hotel And Spa have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
Self-parking and valet parking are free at this property.
What time is check-in at this hotel?
Check-in is from 2 PM to 11 PM. Late check-in is available during limited hours.
What time is check-out at Hivernage Hotel And Spa?
Checkout is at noon.
Does this property provide a shuttle to the airport?
Yes, there's a shuttle from the airport to the hotel. A fee of MAD 300 per vehicle applies.
Where is this hotel located?
Located in Hivernage, this luxury hotel is within a 15-minute walk of High Atlas, Avenue Mohamed VI and Menara Mall. Jemaa el-Fnaa and Marrakech Plaza are also within 1 mile (2 km). Marrakech Central Station is 29 minutes by foot.

Guest reviews

Overall score and ratings for Hivernage Hotel And Spa

4.1
Very good
5 - Excellent
247
4 - Good
237
3 - Okay
68
2 - Mediocre
39
1 - Poor
22
4.2
Cleanliness
4.1
Service and Staff
4.0
Amenities
4.1
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location

Always an enjoyable stay- con

Stayed 3 nights in Feb 2020

5/5 Excellent

  • Liked: Staff & service, amenities, property conditions & facilities

Stayed 1 night in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Support.

They went above and beyond. My wife got ill, and they arranged for a doctor to come by, and then a cab to take us to several pharmacies to get the scripts that she needed. The service was awesome, and very reasonably priced.

Stayed 3 nights in Jan 2020

1/5

    This traveller didn’t leave comments with their review
    Stayed 4 nights in Jan 2020

    4/5 Good

    • Liked: Cleanliness

    The staff at the front desk and bell hops at the entrance are very friendly and provide great service with the exception of one girl working behind the desk (didn’t get her name, shorter with short hair). Our original room had an awful smell in it and the electrical outlets, the shower, and coffee maker all did not work. We moved to a different room the next day. Still an issue with the electrical outlets not working and the hairdryer working when it wanted to. The hotel overall looks lovely, but obviously needs some electrical upgrading and probably many other upgrades. The breakfast in the morning was great. The dining experience provided ok food with below average service.

    Stayed 2 nights in Jan 2020