Hotels in Madagascar

Having travelled around Madagascar and had the most friendly welcome with reasonable customer service even in basic accommodation, I was slightly surprised by the 'can't be bothered' attitude of staff here. We had a welcome drink at check in but then were traipsed around the premises by someone who made no effort to talk to us, only to end where we started having carried our huge bags around with us. Perhaps rethink the order of this... Air Madagascar was on strike so we were struggling to get off the island but getting information from reception was like blood from a stone. They were also no help in helping us find a hotel in Tana as we had to leave a day early when our friends were in a much cheaper hotel down the road and the staff called around and found them somewhere. We asked if there was any chance of a refund as it was beyond our control. The answer was 'no' and a look like they'd just scraped something off the sole of their shoe.. the answer we expected but delivered in a shocking way!! The one time we wanted to use the pool they were using it for a diving lesson (3 groups in a small pool).