Mauritius All inclusive Holidays

Customer service was amazing. Rooms very clean. The onlu disappointment for me was the food. It just lacks of taste and flavor.

Pros-the property and rooms were clean Staff members were professional, attentative, helpful, hard working and polite at all times Good quality of food and night shows (ABBA was spectacular!) Cons - the gym is small and lacks toilet facilities. Lack of designated spaces for smokers, therefore we were exposed to second hand smoking! Lack of recycle receptacles in rooms and throughout the property.

We stayed at this hotel on our first visit to the island of Mauritius. We booked this as on the beach plus linked to a golf course The hotel has various restaurants which are included but get them booked in as popular Wonderful hotel and staff can’t do enough to make your holiday special Will return in the future for sure

I loved how eco conscious the property was, refillable toiletries, water stations and paper straws only! The beach was lovely, staff at boat house really helpful. The food was al a carte and lots of vegetarian and fish options which we liked. The drinks are on the expensive side but I think they good value for quality food makes up for this. We did full board and I would reccomend it. You can see there are some minor things to iron out like I didn’t like trying to be sold on booking dinner at the chefs table restaurant all the time. We used the spa on the last day even with discount this is pricey but the full body massage was amazing!

We stayed at this hotel on our first visit to the island of Mauritius. We booked this as on the beach plus linked to a golf course The hotel has various restaurants which are included but get them booked in as popular Wonderful hotel and staff can’t do enough to make your holiday special Will return in the future for sure

Disappointing hotel in a fantastic destination Mauritius itself is an easy 10/10. It's a beautiful island with amazing beaches, friendly people and plenty to see. We'd definitely return to Mauritius—but we wouldn't stay at Sugar Beach again. The hotel has a great location on Flic en Flac beach, which is stunning, and the Buddha-Bar is excellent. The staff were always friendly and polite, but it's clear many of them haven't been properly trained (incompetent) and the overall service lets the hotel down badly. Thats mainly the reception staff and the main buffet. There was very little organisation at breakfast, lunch and dinner. Tables weren't cleared promptly, so guests were left waiting while dirty tables sat empty. Pool and beach service was incredibly slow—it takes ages just to place an order and even longer for food or drinks to arrive. Waiting over an hour for a drink is unacceptable for a 5 star hotel... Many facilities are fully booked throughout our stay despite seeming empty, making it difficult to enjoy everything the resort offers. There were also lots of small frustrations that added up. There were no glasses available for breakfast drinks on several occasions, reception struggled with simple requests like arranging a taxi, and we were charged €20 for a photo without this being made clear beforehand... not the money thats the issue but the principle, imagine if we got one every night. It's a shame because the hotel itself has potential, and the beachfront loc

I loved how eco conscious the property was, refillable toiletries, water stations and paper straws only! The beach was lovely, staff at boat house really helpful. The food was al a carte and lots of vegetarian and fish options which we liked. The drinks are on the expensive side but I think they good value for quality food makes up for this. We did full board and I would reccomend it. You can see there are some minor things to iron out like I didn’t like trying to be sold on booking dinner at the chefs table restaurant all the time. We used the spa on the last day even with discount this is pricey but the full body massage was amazing!

Pros-the property and rooms were clean Staff members were professional, attentative, helpful, hard working and polite at all times Good quality of food and night shows (ABBA was spectacular!) Cons - the gym is small and lacks toilet facilities. Lack of designated spaces for smokers, therefore we were exposed to second hand smoking! Lack of recycle receptacles in rooms and throughout the property.