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"Service, food and property were stellar. "

"We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels."

"We loved the hotel! Food was great and the staff was great and they were very friendly."

"Great clean friendly property in good location."

"Friendly staff, great food, service and amenities!"

"My wife and I had the most amazing time. Great hospitality."

"A very nice place, a beautiful beach, comfortable rooms with a spectacular sea view, good breakfast—I would definitely come back."