Title: Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=2497638&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive Days filled with golf and zipline adventures transform into evenings of exceptional dining, cocktails, and live music by the poolside waterslide ## Photo gallery for Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive ![7 bars/lounges, swim-up bar - Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive (Puerto Aventuras)](https://images.trvl-media.com/lodging/3000000/2500000/2497700/2497638/75c640e2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Creator video](https://mediaim.expedia.com/video/DF98F75553398A89479D5530ECB05DB5/2f129824-1529-4c15-9632-4db5a39303c7-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Lobby - Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive (Puerto Aventuras)](https://images.trvl-media.com/lodging/3000000/2500000/2497700/2497638/aa2b7a17.jpg?impolicy=resizecrop&rw=297&ra=fit) ![9 restaurants, breakfast, lunch, dinner served; international cuisine - Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive (Puerto Aventuras)](https://images.trvl-media.com/lodging/3000000/2500000/2497700/2497638/d2929686.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive (Puerto Aventuras)](https://images.trvl-media.com/lodging/3000000/2500000/2497700/2497638/06bc549f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive offers a paradise escape. Relax on the private beach, book a treatment at Rock Spa, enjoy 9 international restaurants, complimentary water park access, and a swim-up bar with live music. ## Reviews 8.2 Very good ## Popular amenities - On private beach - Pool - Hot tub - Breakfast included - All-inclusive - Spa £350 includes taxes & fees 25 Jan - 26 Jan ## Room options ### Check availability for these dates Tonight [Jan 18 - Jan 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=2497638&PinnedHotelID=2497638&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=2497638&PinnedHotelID=2497638&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 19 - Jan 20](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=2497638&PinnedHotelID=2497638&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=2497638&PinnedHotelID=2497638&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=2497638&PinnedHotelID=2497638&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=2497638&PinnedHotelID=2497638&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 30 - Feb 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=2497638&PinnedHotelID=2497638&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=2497638&PinnedHotelID=2497638&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds 2 beds Showing 7 of 7 rooms ### View all photos for Deluxe Gold king bed ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2500000/2497700/2497638/a372fb43.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Gold king bed 9.0 Wonderful 4 reviews ### Highlights Balcony Soundproofed Private indoor hot tub Air conditioning LCD TV Premium bedding Separate bedroom Designer toiletries - 498 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Rock Suite Platinum ![Rock Suite Platinum | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2500000/2497700/2497638/e95f5bb6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Rock Suite Platinum ### Highlights Balcony Separate dining area Soundproofed Private indoor hot tub Air conditioning LCD TV Premium bedding Separate bedroom - 482 sq ft - 2 bedrooms - Ocean view - Sleeps 6 - 1 King Bed and 2 Double Beds ### View all photos for Rock Royalty Level - Deluxe platinum, 1 king bed ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2500000/2497700/2497638/688c6320.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Rock Royalty Level - Deluxe platinum, 1 king bed 8.0 Very good 3 reviews ### Highlights Balcony Soundproofed Private indoor hot tub Air conditioning LCD TV Premium bedding Separate bedroom Designer toiletries - 482 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Swim-up King ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2500000/2497700/2497638/a372fb43.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Swim-up King 7.4 Good 3 reviews ### Highlights Balcony Soundproofed Private pool Private indoor hot tub Air conditioning LCD TV Premium bedding Separate bedroom - 498 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Platinum Sky Terrace, one king bed ![Deluxe Platinum Sky Terrace, one king bed | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2500000/2497700/2497638/df14cb74.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Platinum Sky Terrace, one king bed ### Highlights Balcony Soundproofed Private indoor hot tub Air conditioning LCD TV Premium bedding Separate bedroom Designer toiletries - 936 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Gold, two double beds ![Deluxe Gold, two double beds | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2500000/2497700/2497638/fede6e18.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Gold, two double beds ### Highlights Balcony Soundproofed Private indoor hot tub Air conditioning LCD TV Premium bedding Separate bedroom Blackout curtains - 463 sq ft - Sleeps 3 - 2 Double Beds ### View all photos for Deluxe Diamond, one king bed ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2500000/2497700/2497638/146a8135.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Diamond, one king bed 8.0 Very good 2 reviews ### Highlights Balcony Soundproofed Private indoor hot tub Air conditioning LCD TV Premium bedding Separate bedroom Designer toiletries - 482 sq ft - Partial sea view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Aventuras-Hotels-Hard-Rock-Hotel-Riviera-Maya-Adults-Only-All-Inclusive.h2497638.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Aventuras-Hotels-Hard-Rock-Hotel-Riviera-Maya-Adults-Only-All-Inclusive.h2497638.Hotel-Information) ## About the area Located in Puerto Aventuras, Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive is next to a golf course and on a private beach. Puerto Aventuras Marina and Ferry to Cozumel are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playacar Beach and Akumal Beach. Xcaret Eco Theme Park and Xplor Theme Park are not to be missed. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. [Visit our Puerto Aventuras travel guide](https://www.expedia.co.uk/Puerto-Aventuras.dx601363) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.50913%2C-87.21207&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=EpusLT29AfdvMygfi2YObfnJ_fQ=) Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710 ### What's nearby - Kantenah Lagoon \- 10 min walk \- 0.5 miles - Blu Riviera Maya \- 19 min walk \- 1.0 mile - Puerto Aventuras Golf Club \- 5 min drive \- 1.8 miles - Puerto Aventuras Marina \- 5 min drive \- 2.0 miles - Dolphin Discovery \- 6 min drive \- 2.2 miles ### Getting around - Tulum Intl. Airport (TQO) - 80 min drive ### Restaurants - ‪Las Brisas - ‬9 min drive - ‪Bloved Restaurant & Lounge - ‬9 min drive - ‪El Abuelo - ‬9 min drive - ‪The Market - ‬11 min walk - ‪Restaurante Ipanema - ‬7 min walk ## About this property ### Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive Luxury all-inclusive property near Puerto Aventuras Marina A free breakfast buffet, an adjacent golf course and free water park access are just a few of the amenities provided at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive. With amenities such as a private beach and sunloungers, this property is the perfect place to soak up the sun. Indulge in aromatherapy, a massage and a facial at Rock Spa, the on-site spa. At the 9 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. The gym offers fitness classes and yoga classes; other things to do include basketball, volleyball and ziplining. In addition to a nightclub and a swim-up bar, guests can connect to free in-room WiFi. Other perks at this property include: - 3 outdoor pools along with a waterslide, sunloungers and pool umbrellas - Free self-parking and valet parking - Bike hire, 2 outdoor tennis courts and a round-trip airport shuttle (surcharge) - Karaoke, tennis lessons on-site and a 24-hour front desk - Guest reviews speak highly of the helpful staff Room features All 577 rooms boast comforts, such as private indoor hot tubs and 24-hour room service, as well as perks, such as premium bedding and laptop-compatible safes. More amenities include: - Jetted bath, designer toiletries and hairdryers - LCD TVs with premium channels - Balconies, coffee/tea makers and daily housekeeping ### All-inclusive details This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included. ### Food and beverages All buffet and à la carte meals, snacks and beverages included 24-hour room service ### Activities and facilities/equipment All non-motorised water sports are included. ### Water activities Kayaking Snorkelling ### Land activities Cycling Tennis ### Entertainment On-site entertainment and activities Access to on-site nightclubs On-site live performances ## Similar properties ![4 outdoor pools, pool loungers](https://images.trvl-media.com/lodging/37000000/36030000/36023300/36023215/4fa34989.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Barceló Maya Riviera - Adults Only - All Inclusive Xpu-Ha - Pool - All-inclusive - Spa - Parking included 9.2 Wonderful 1,344 reviews £299 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=36023215&PinnedHotelID=36023215&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/1000000/910000/906300/906203/d36e987a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Zilara Riviera Maya Adults Only All Inclusive Riviera Maya - 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Adult Only Playa del Carmen - On private beach - Pool - Breakfast included - All-inclusive 9.4 Exceptional 1,679 reviews £660 includes taxes & fees 21 Jan - 22 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=1789787&PinnedHotelID=1789787&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle (surcharge) - Free self parking on site - Free valet parking on site - Limited on-site valet and self parking ### Food and drink - Free buffet breakfast available daily 7:00 AM to 11:00 AM - 2 coffee shops/cafes - 7 bars/lounges - 9 restaurants - A swim-up bar - Couples/private dining - Snack bar/deli ### Restaurants on site - Ciao - Dive - Le Petit Cochon - Los Gallos - Toro ### Things to do - 18-hole adjacent golf course - 2 outdoor tennis courts - 3 outdoor pools - Arcade/game room - Basketball - Bicycle rentals - Billiards/pool table - Fitness classes - Free water park - Full-service spa - Golf carts - Golf clubhouse - Golf clubs/equipment - Golf lessons - Gym - Hot tub - Karaoke - Nightclub - Pilates classes - Tennis lessons - TV in common areas - Volleyball - Waterslide - Yoga classes - Ziplining ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Grocery/convenience store - Hair salon - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business centre - Conference centre - Meeting rooms ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On a private beach - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 50 treatment rooms - Aromatherapy - Couples treatment rooms - Facials - Hydrotherapy - Manicures/pedicures - Massage - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible registration desk ### More - 3 floors - Designated smoking areas ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Designer toiletries - Dressing gowns - Hair dryer - Jetted bathtub - Separate bathtub and shower - Towels provided ### Entertainment - LCD TV with premium satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water ### More - Air conditioning (climate-controlled) - Desk - Iron/ironing board - Laptop-compatible safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 5:30 AM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 150 per pet, per stay Welcoming dogs and cats only 2 total (up to 18 kg per pet) Pets cannot be left unattended Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds This property welcomes adults only Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: USD 68 per person (return) - Pet fee: USD 150 per pet, per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Property Registration Number 008-007-000402 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 18 years old are not allowed in the spa ### Property is also known as Hard Rock Hotel Riviera Maya Adults Solidaridad Hard Rock Riviera Maya Adults Only Hard Rock Riviera Maya Adults Only Puerto Aventuras Hard Rock Hotel Riviera Maya Adults Hard Rock Hotel Riviera Maya Adults Puerto Aventuras Hard Rock Hotel Riviera Maya Adults All Inclusive Hard Rock Hotel Riviera Maya Adults Only All Inclusive Hard Rock Riviera Maya Adults Hard Rock Hotel Riviera Maya Adults Only All Inclusive ## Frequently asked questions ### Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have a pool? ### How much does it cost to stay at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive? ### Is Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive pet-friendly? ### How much is parking at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive? ### What time is check-in at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive? ### What time is check-out at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive? ### Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive provide a shuttle to the airport? ### Are there all-inclusive benefits at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive? ### Where is Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.8 Location ### 8.8 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 262 8 - Good 106 6 - Okay 79 4 - Poor 32 2 - Terrible 29 ## Reviews ### 10/10 Excellent #### philippe 5 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Great swim in room, amazing staff, great restaurant. i would go again ##### philippe Stayed 7 nights in Nov 2025 ### 6/10 Okay #### Leonardo 3 Jan 2026 Liked: Cleanliness Better discretion of the rooms. Staff and amenities were mid. ##### Leonardo Stayed 2 nights in Dec 2025 ### 6/10 Okay #### Stephanie 13 Jan 2026 Liked: Cleanliness Staff is very nice. Room is nice. Pool at Heaven was freezing, which is a shame considering that there is no real beach to swim in. Restaurants were better than expected for an all-inclusive, as were the premium and high - end liquor options . The worst part is that they really push you to attend their vacation package seminar. ##### Stephanie Stayed 7 nights in Dec 2025 ### 8/10 Good #### Mark 31 Aug 2025 Liked: Cleanliness, staff & service, amenities Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated.. ##### Mark Stayed 6 nights in Aug 2025 ### 10/10 Excellent #### Sonnie 22 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quality dining. Great aesthetics. Friendly staff. Overall very happy with my visit. ##### Sonnie Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Nayilah Francesca 9 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities I loved it! I definitely want to go back! The staff was warm & friendly. ##### Nayilah Francesca Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Juan 13 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Everything was worth it! 5 start resort for sure. Food was amazing ##### Juan Stayed 3 nights in May 2025 ### 8/10 Good #### Alejandra 23 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I really enjoyed the adults only side and its exclusivity. I also enjoyed how close the adults only buildings were closed to the spa. In addition, I enjoyed the ability to book activities through the hotel without the fear of getting scammed. Lastly, all the staff was absolutely amazing. I truly would want to come back again and definitely recommend. ##### Alejandra Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Ibrahim 15 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Huge resort, staff are accommodating. ##### Ibrahim Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Anita 20 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Resort was even better than the pictures. Amazing staff, very accommodating. ##### Anita Stayed 6 nights in Feb 2025 ### 10/10 Excellent #### Tara 12 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The employees were amazing. We had a wonderful vacation. ##### Tara Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Pedro 8 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent service from all staff. Very good food and services in all restaurants visited so far. ##### Pedro Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Shawn 20 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Like did the scenery and how great the staff and everyone was ##### Shawn Stayed 4 nights in Aug 2024 ### 10/10 Excellent #### Jennifer 1 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Three pool options with one being adults only was great. The staff and guest were all very friendly. ##### Jennifer Stayed 8 nights in Sep 2023 ### 10/10 Excellent #### Ana Teresa 12 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities STAFF WAS SUPER NICE AND PROFESSIONAL. DRINKS AT THE BAR WERE GREAT. ##### Ana Teresa Stayed 7 nights in Aug 2024 ### 6/10 Okay #### Taylor A 3 Oct 2023 Liked: Cleanliness, staff & service, amenities We really enjoyed the entertainment and the lagoon on this property. It was unfortunate though of the power and water being out for multiple days though. ##### Taylor A Stayed 5 nights in Sep 2023 ### 10/10 Excellent #### Lindsay 2 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies. ##### Lindsay Stayed 6 nights in Oct 2023 ### 10/10 Excellent #### Leslie 6 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities My husband and I stayed here for 9 nights 10 days and everything was absolutely perfect. We loved how polite and friendly everyone was with us from when we arrived until when we left. Hotel was beautiful, our room was exactly as pictured, drinks were 10/10, the different pools were big (we loved that there was an adults only side and a family side), food was delicious and the beach was out of this world👌 The service was top notch and we loved how there was 24 hour room service. We really enjoyed staying here and we’re hoping to visit another HARD ROCK soon! ##### Leslie Stayed 9 nights in May 2024 ### 6/10 Okay #### Rickie P 31 Aug 2024 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities Property service wasn’t up to par. Broken things in the room. Food was very good!! ##### Rickie P Stayed 5 nights in Aug 2024 ### 8/10 Good #### Holly 3 Oct 2023 Liked: Cleanliness, staff & service, amenities I really had a good time, minus the food options. I thought it could have been better quality overall. ##### Holly Stayed 4 nights in Sep 2023 ### 8/10 Good #### John 25 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The staff was very good and very helpful, the property nice and clean and very pretty. The only thing I was not to liking was the sales pitch and not taking a persons no and trying to many times to get a person to buy in. Also being pushed aside for transportation to your room when new customers came in ##### John Stayed 9 nights in May 2024 ### 6/10 Okay #### Billy 26 Jun 2024 Liked: Amenities The food was 5 stars and the drinks were amazing. Hotel staff get 2 stars. Major issues with our room and trying to get housekeeping to clean the room on time. Front staff then tried to trick us into signing a waiver of claims and rights because it was raining so bad people were falling and getting injured at the resort. When we declined to sign away our rights, everyone became very cold. ##### Billy Stayed 5 nights in Jun 2024 ### 10/10 Excellent #### Martin 18 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities If you're looking for an upscale, adults-only all-inclusive getaway that balances relaxation with rock-star-level luxury, Heaven at Hard Rock Hotel Riviera Maya delivers exactly that. 🏖️ The Vibe True to its name, "Heaven" is a private section of the expansive Hard Rock Riviera Maya resort, reserved exclusively for adults. The moment you step in, you feel the shift—it's quieter, more refined, and designed for those seeking a more grown-up escape without sacrificing fun. The decor is stylish, infused with Hard Rock’s signature rock-and-roll flair but still tastefully modern and tropical. 🛌 Rooms & Suites Rooms are sleek, spacious, and well-equipped. Think double hydro spa tubs, private balconies (some with hammocks), and stocked minibars. Opt for a swim-up suite or an oceanfront room for an extra layer of luxury. The beds are plush, and the room service is prompt, available 24/7\. 🍽️ Dining & Drinks Heaven guests have access to several exclusive restaurants and bars, including Le Petit Cochon (elegant French cuisine), Toro (steakhouse), and a dedicated poolside bar. You also get access to the larger resort’s dining options. While the food is solid across the board, some restaurants stand out more than others. The drink options are top-shelf, and the bartenders don’t skimp on the pours. 🌊 Pools & Beach The adults-only pool scene is one of the resort’s best features—spacious, beautifully designed, and with both lively and quieter areas. Perfect for an adult/private getaway. ##### Martin Stayed 3 nights in Apr 2025 ### 6/10 Okay #### Lori 1 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Manu at Faro is amazing. Loved Japanese restaurant forgot his name. I loved that Everyone spoke English really well. it’s a beautiful nice place. I would have given 5 stars ⭐️ But I did not like is our very first morning there they kept us in a sells meeting, trying to push sells. We had to tell 5 people NO. Not the time or the place to push sells. We are on vacation! We want fun and not to be pushed around by sell people!!! ##### Lori Stayed 6 nights in Jan 2024 ### 6/10 Okay #### Jessica Amanda 26 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities We spent nearly 3500 on a vacation for two with a swim up room. Our expectations for superior service were met, the staff is wonderful and kind. But in all truth - the food was mediocre at best and the reservation system isn’t the greatest either. We were very disappointed in our all inclusive meals except for Wai - the Thai restaurant. Our swim up pool room faced the restaurant Faro and had no views of the ocean. We literally stared at a wall. Overall, we don’t recommend the hard rock if you’re looking for elevated dining and a peaceful vacation. We were on the adults only side, so we can only speak to that area. But overall, if we ever go back, we would definitely stay elsewhere for the price. 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