Compare and book 5 Star hotels in Xcaret, Playa del Carmen

"This resort was amazing. The staff was incredibly kind and attentive, the grounds were clean and quiet (with some wildlife that was always fun to see), and we always felt safe and comfortable. Ana at the coffee shop was incredibly sweet and the activities with Jesus, Pilar, and Moses were so fun. The food was also delicious and we never grew tired of anything! It was a wonderful stay and we can’t wait to be back!"

"Food is always great, never go hungry. Whole hotel in spotless."

"We had the best experience. Definitely coming back again!"

"We love vacationing on the Yucatan Peninsula over the last 15 years. We have stayed at several different resorts, condos, and even an ocean-front villa, but the Princess resort is by far our favorite. We've stayed at the Princess once or twice a year over the last 5 years, and brought family members to enjoy to resort with us. The resort has been doing some needed renovations over the last year and the updated rooms are beautiful. Our only disappointment with the new rooms is they removed the Jacuzzi tubs, which was one of our favorite perks, and replaced them with a nice looking but small bathtub. They also remodeled the restaurants and improved the dining options and experiences. They have several chefs available to cook to order food at the evening buffet. And the staff is always very helpful. We want to thank Francisco, Roberto, Lorenzo, Beatriz, and Angel for making all of our meals a wonderful experience, and also our favorite tram driver Bernie for his excellent service. The only other thing that could have made our vacation better was the beach conditions. The sargassum was really bad, and was piled up in big stinky mounds, so we didn't spend anytime at the beach. I don't know if it's possible for the resort to do something to improve that, but we spent our time enjoying the pools instead. We really enjoyed our stay and we will be back to the Princess!"

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"It was a great stay everything was awesome .The customer service was amazing.Such a beautiful experience. The only thing I would improve on is have more day time entertainment down at the beach pool . I found the adult pool was way too hot not refreshing at all so we spend most of our time was at the beach pool the water was refreshing,and great views "

"It wasn’t what I expected but it’s ok. "

"One of the best vacations I’ve ever been on. The staff is the best ever. The grounds are so clean and well maintained. Our room was kept so clean. The waiters and the bartenders were great. Carlos, Ana, are just a couple of the people that were so helpful. I wish I could remember everyone’s name that helped us because there were so many that were great. "

"Extremely disappointing experience, especially as a longtime Expedia/Hotels.com VIP customer. Due to the similarity in the Palladium property names, I mistakenly arrived at the wrong location while traveling for my son’s wedding. I immediately attempted to resolve the issue, but communication and assistance were very poor and stressful throughout the process. Promised VIP amenities such as champagne and hors d’oeuvres were not provided upon arrival and only appeared very late at night after I complained. I ultimately had to spend hundreds of dollars on transportation and another hotel closer to my family and the wedding location. Even at the second property, my bracelet was never properly activated despite multiple requests, leaving me unable to access certain areas without assistance. Additional room issues also occurred. Overall, what should have been a joyful family occasion became emotionally exhausting, financially burdensome, and very frustrating. I sincerely hope improvements are made regarding guest communication, coordination, and service."