Title: Sandos Playacar All Inclusive Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=892167&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sandos Playacar All Inclusive Crystal-clear waters meet powdery white sands at this beachfront paradise where travelers can relax in the sun or try sailing and surfing adventures ## Photo gallery for Sandos Playacar All Inclusive ![Aerial view - Sandos Playacar All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/6ada8d80.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/aabf86ab-557e-4a69-ad6b-d49034a8c09c-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Family dining - Sandos Playacar All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/8fb4feed.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment room(s), sauna, hot tub, steam room - Sandos Playacar All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/003ea25b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Water park - Sandos Playacar All Inclusive (Playa del Carmen)](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/4982040e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Near Xaman Ha Aviary, Sandos Playacar All Inclusive welcomes sun-seekers to its white sand beach. Enjoy a Thai massage at Spa Sandos or relax at any of the 8 outdoor pools and water park. This upscale all-inclusive property offers on-site shopping and free in-room WiFi. ## Reviews 7.6 Good ## Popular amenities - Hot tub - All-inclusive - Parking included - Free Wi-Fi ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=892167&PinnedHotelID=892167&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=892167&PinnedHotelID=892167&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=892167&PinnedHotelID=892167&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=892167&PinnedHotelID=892167&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=892167&PinnedHotelID=892167&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=892167&PinnedHotelID=892167&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=892167&PinnedHotelID=892167&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=892167&PinnedHotelID=892167&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 3+ beds 1 bed Showing 10 of 10 rooms ### View all photos for Jr Suite Hacienda ![Jr Suite Hacienda | Living room | 42-inch flat-screen TV with satellite channels](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/3a5c0f47.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Jr Suite Hacienda ### Highlights Balcony or patio Air conditioning Free minibar items Flat-screen TV Blackout curtains Ceiling fan Bathrobes Hairdryer - 388 sq ft - Sleeps 5 - 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed - Garden view ### View all photos for Riviera Family King Junior Suite ![Riviera Family King Junior Suite | Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/e60d731a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Riviera Family King Junior Suite 8.0 Very good 54 reviews ### Highlights Balcony or patio Air conditioning Free minibar items Flat-screen TV Blackout curtains Ceiling fan Private bathroom Separate bath and shower - 569 sq ft - Sleeps 5 - 1 King Bed and 1 Double Bunk Bed ### View all photos for Riviera Family Queen Junior ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/a5483eb9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Riviera Family Queen Junior 8.2 Very good 95 reviews ### Highlights Balcony or patio Air conditioning Free minibar items Flat-screen TV Blackout curtains Ceiling fan Private bathroom Separate bath and shower - 560 sq ft - Sleeps 5 - 2 Double Beds and 1 Double Sofa Bed ### View all photos for Hacienda One Bedroom Suite ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/a2992eaf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Hacienda One Bedroom Suite 7.8 Good 6 reviews ### Highlights Balcony or patio Separate sitting area Air conditioning Free minibar items Flat-screen TV Blackout curtains Separate bedroom Ceiling fan - 786 sq ft - 1 bedroom - Sleeps 5 - 1 King Bed and 1 Double Sofa Bed - Garden view ### View all photos for Select Ocean Front Adults only ![Select Ocean Front Adults only | Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/66835902.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Select Ocean Front Adults only 8.0 Very good 7 reviews ### Highlights Balcony or patio Air conditioning Club Lounge Free minibar items Flat-screen TV Blackout curtains Ceiling fan Bathrobes - 322 sq ft - Sleeps 2 - 2 Double Beds OR 1 King Bed - Ocean view ### View all photos for Select Superior Adults Only ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/2416b1eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Select Superior Adults Only 7.2 Good 38 reviews ### Highlights Balcony or patio Air conditioning Club Lounge Free minibar items Flat-screen TV Blackout curtains Ceiling fan Bathrobes - 334 sq ft - Sleeps 2 - 2 Queen Beds OR 1 King Bed - Garden view ### View all photos for Platinum King Junior Suite ![Platinum King Junior Suite | View from room](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/14d805bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Platinum King Junior Suite ### Highlights Balcony or patio Air conditioning Free minibar items Flat-screen TV Blackout curtains Separate bedroom Ceiling fan Bathrobes - 538 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed - Garden view ### View all photos for Platinum King Junior Suite Ocean Front ![Platinum King Junior Suite Ocean Front | Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/2b5c323f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Platinum King Junior Suite Ocean Front ### Highlights Balcony or patio Air conditioning Free minibar items Flat-screen TV Blackout curtains Separate bedroom Ceiling fan Bathrobes - 538 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed - Ocean view ### View all photos for Platinum King Master Suite ![Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/8b92f4a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Platinum King Master Suite ### Highlights Balcony or patio Air conditioning Free minibar items Flat-screen TV Blackout curtains Separate bedroom Ceiling fan Separate bath and shower - 538 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed - Garden view ### View all photos for Platinum King Master Suite Ocean Front ![Platinum King Master Suite Ocean Front | Free minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/900000/892200/892167/872be8c4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Platinum King Master Suite Ocean Front ### Highlights Balcony or patio Air conditioning Free minibar items Flat-screen TV Blackout curtains Separate bedroom Ceiling fan Separate bath and shower - 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Pool - Hot tub - All-inclusive - Spa 8.6 Excellent 1,908 reviews £340 includes taxes & fees 7 Feb - 8 Feb [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Royal-Haciendas-All-Inclusive.h3205175.Hotel-Information?chkin=2026-2-7&chkout=2026-2-8&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=855beda3-e88c-46c0-ac9e-5a7f08dd4b20&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-Sandos-Playacar-All-Inclusive.h892167.Hotel-Information) ## About the area Located in Playacar, a neighbourhood in Playa del Carmen, Sandos Playacar All Inclusive is near theme parks and on the beach. Playacar Golf Club and Playa del Carmen Maritime Terminal are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Paseo del Carmen and Quinta Avenida. Travelling with kids? Don't miss Xaman Ha Aviary. Discover the area's water adventures with scuba diving, parasailing and windsurfing nearby, or enjoy the great outdoors with skydiving. [Visit our Playa del Carmen travel guide](https://www.expedia.co.uk/Playa-Del-Carmen.dx601751) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.60255%2C-87.09437&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=VQyfNHScxsu-CrHf_FsmBb2ih8w=) Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710 ### What's nearby - ![One of the must beautiful beaches in the world!!! Stunning! #mexico #caribe #beach #sun #palms #waterlust](https://images.trvl-media.com/place/601751/8dbcfc1c-ac16-4d65-8f88-06b1dee4e538.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Playacar Beach 3 min walk \- 0.2 miles - Piste Cyclable sur Paseo Xaman-Ha 8 min walk \- 0.5 miles - Mahi Golf Course 13 min walk \- 0.7 miles - Playacar Golf Club 18 min walk \- 1.0 mile - Xaman Ha Aviary 4 min drive \- 1.8 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 57 min drive ### Restaurants - Viva Wyndham Maya 14 min walk - rosa roja 10 min walk - Festival Grand Buffet 2 min walk - Blue Moon Beach Bar Sandos Select Club 3 min walk - Bar Arrecife 12 min walk ## About this property ### Sandos Playacar All Inclusive Upscale all-inclusive property near Xaman Ha Aviary Located close to Playacar Golf Club and Paseo del Carmen, Sandos Playacar All Inclusive provides free water park access, 2 swim-up bars and 3 poolside bars. This property is a great place to bask in the sun with a beachfront location, beach massages and sunloungers. Indulge in aromatherapy, a sports massage and a manicure/pedicure at Spa Sandos, the on-site spa. Be sure to enjoy a meal at any of the 9 on-site restaurants. Fitness classes are offered at the gym; other things to do include kayaking, beach volleyball and surfing/body boarding. Stay connected with free in-room WiFi, and guests can find other amenities, such as a terrace and shopping on-site. Other perks include: - 8 outdoor pools and a children's pool, along with a waterslide, 2 swim-up bars and sunloungers - Free self-parking - Free bike hire, a round-trip airport shuttle (surcharge) and babysitting (surcharge) - Multilingual staff, motorised watercraft on-site and tour/ticket information - Guest reviews say great things about the family-friendly amenities, beach locale and pool Room features All 819 rooms boast comforts, such as 24-hour room service and laptop-compatible safes, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property. Other amenities include: - Bathrooms with free toiletries and hairdryers - 42-inch flat-screen TVs with satellite channels - Balconies or patios, wardrobes/cupboards and coffee/tea makers ### All-inclusive details This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks and beverages included 24-hour room service In-room minibar (all beverages included) ### Activities and facilities/equipment All non-motorised water sports, land activities and use of recreational facilities and equipment are included. ### Water activities Kayaking Sailing Scuba-diving lessons Snorkelling Surfing/body boarding ### Land activities Cycling Fitness facilities Miniature golf Football Volleyball ### Lessons/classes/games Aerobics Dancing Water fitness Yoga ### Entertainment On-site entertainment and activities Access to on-site nightclubs On-site live performances Theme parties ## Similar properties ![Private beach, white sand, sun-loungers, beach umbrellas](https://images.trvl-media.com/lodging/1000000/800000/794400/794331/fa356cfa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Reef Playacar Beach Resort & Spa Playacar - 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All-inclusive 9.2 Wonderful 2,574 reviews £329 includes taxes & fees 31 Jan - 1 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=1370022&PinnedHotelID=1370022&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=892167&PinnedHotelID=892167&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=892167,794331,580668,3205175,889874) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle (surcharge) - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Food and drink - 2 swim-up bars - 3 poolside bars - 6 bars/lounges - 9 restaurants - A coffee shop/cafe - Coffee and tea in common areas - Couples/private dining - Snack bar/deli ### Things to do - 8 outdoor pools - Arcade/game room - Beach volleyball - Billiards/pool table - Children's pool - Fitness classes - Free bicycle rentals - Free children's club - Free water park - Full-service spa - Gym - Hot tub - Kayaking - Mini golf - Personal motorised watercraft - Playground - Sailing - Sauna - Shopping - Snorkelling - Steam room - Surfing/bodyboarding - Waterslide ### Family friendly - 8 outdoor pools - Arcade/game room - Babysitting (surcharge) - Children's pool - Free children's club - Free supervised activities for children - Free water park access - Laundry facilities - Mini golf - Playground - Snack bar/deli - Waterslide ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Meeting rooms ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 22 treatment rooms - Aromatherapy - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Outdoor treatment areas - Prenatal massages - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Thai massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchair-accessible registration desk ### More - 3 floors - 7 buildings - Banquet hall - Built in 2004 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch flat-screen TV with satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Free stocked minibar ### More - Air conditioning (climate-controlled) - Ceiling fan - Desk - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:30 PM Early check-in subject to availability Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Sanitation services: MXN 85 per night - A damage deposit of MXN 5000 will be collected before check-in. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: MXN 2100 per person (one way) - Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector, a smoke detector and window guards This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number 008-007-006284/2025 y 008-007-006285/2025 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property Guests under 18 years old are not allowed in the spa This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as All Inclusive Sandos Playacar Beach Resort Playacar Beach Resort Sandos Sandos All Inclusive Sandos Beach Sandos Beach Resort All Inclusive Sandos Playacar Beach Sandos Playacar Beach Resort Sandos Resort Sandos Playacar Beach Resort All Inclusive Playa del Carmen Sandos Playacar Beach Playa del Carmen Sandos Playacar Beach Resort All Inclusive Sandos Resort All Inclusive Sandos Playacar Beach All Inclusive Sandos Playacar Beach Resort All Inclusive Sandos All Inclusive Sandos Playacar Beach Resort Spa All Inclusive Sandos Resort All Inclusive Sandos Playacar Beach All Inclusive Hotel Sandos Playacar Beach Resort - All Inclusive Sandos Playacar Beach Resort - All Inclusive Playa del Carmen Sandos Playacar All Inclusive ## Frequently asked questions ### Does Sandos Playacar All Inclusive have a pool? ### Is Sandos Playacar All Inclusive pet-friendly? ### How much is parking at Sandos Playacar All Inclusive? ### What time is check-in at Sandos Playacar All Inclusive? ### What time is check-out at Sandos Playacar All Inclusive? ### Does Sandos Playacar All Inclusive provide a shuttle to the airport? ### Are there all-inclusive benefits at Sandos Playacar All Inclusive? ### Where is Sandos Playacar All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Sandos Playacar All Inclusive Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.4 Location ### 7.8 Staff & service ### 7.6 Property conditions & facilities 10 - Excellent 538 8 - Good 354 6 - Okay 225 4 - Poor 139 2 - Terrible 132 ## Reviews ### 8/10 Good #### Kelly 14 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Great staff, friendly and helpful, rooms were very clean ##### Kelly Stayed 6 nights in Jan 2026 ### 10/10 Excellent #### Theodor Putnam 14 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Beautiful place! We stayed with our 6 year old daughter and had a blast everyday. Great food and services. ##### Theodor Putnam Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### James 11 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities As a first time visitor, the beach location is noteworthy, their staff / employees are throughout the area to provide exceptional visitor care and assistance, and the variety of restaurants are impressive . ##### James Stayed 7 nights in Jan 2026 ### 8/10 Good #### Louise 3 Jan 2026 Liked: Property conditions & facilities Grounds are beautiful and staff friendly. ##### Louise Stayed 10 nights in Dec 2025 ### 10/10 Excellent #### kellie 24 Jan 2026 Liked: Cleanliness, property conditions & facilities The Whole Experience Was Wonderful!! The Resort Was So Beautiful! Absolutely Everyone That Works There Was Soooo Helpful and Nice! The Food Was Great!!! My Family and I had The Best Time! Thank You To Everyone There😁 ##### kellie Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Sergey 11 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities We loved our stay at this massive resort! Highlights included the incredible evening shows and the fun of feeding the local farm animals. Our 2-bedroom hacienda fit five of us perfectly. Pro tip: the buffet is often better than the à la carte restaurants, though be prepared to book all restaurants in advance. Cupcake cafe was amazing.We’ll definitely be back! ##### Sergey Stayed 8 nights in Jan 2026 ### 10/10 Excellent #### Timothy Keith 3 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything was wonderful, staff was excellent. The rooms were very nice and cleaned daily. I love the many options of food. Plenty of great activities to do throuout the day. ##### Timothy Keith Stayed 7 nights in Nov 2025 ### 6/10 Okay #### Joliana 12 Jan 2026 Liked: Amenities, property conditions & facilities The room seemed old and cleanliness could be improved upon. There was also no hot water between midnight and 7am, which was very inconvenient. Restaurant options onsite were pretty good, beaches and pools were nice, and staff overall were lovely. ##### Joliana Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Maria 31 Dec 2025 Liked: Cleanliness, property conditions & facilities The beach was very beautiful. Our room was clean and beautiful. Staff was not to to helpful of basics information of the hotel. Nothing horrible. ##### Maria Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Enedina 5 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Great customer service !!! Clean ##### Enedina Stayed 3 nights in Nov 2025 ### 8/10 Good #### Avigail 2 Jan 2026 Liked: Cleanliness, staff & service The hotel is huge and some of the rooms are very far from the main areas. Most of the time the hot water pressure in the shower was very low and it was difficult to shower. Pool slides are nice but my kids found them a bit small. The food selection was good and the teens club was great for the kids but opens after 15:00. ##### Avigail Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Skyler 14 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful beach, clean rooms and grounds, friendly and quick service. Everyone was extremely helpful and lovely. This is our second time staying here and Id go back in a heartbeat! ![](https://a.travel-assets.com/ugc/hotel-reviews/0470d668-5178-4ef6-83d7-41571800ee35-1760444015886.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/bc8dfc5a-38d1-4172-9098-c2d9852d46aa-1760444015712.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Skyler Stayed 6 nights in Oct 2025 ### 10/10 Excellent #### Fernando Santos 1 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service, beautiful resort, delicious food options, and friendly staff! ##### Fernando Santos Stayed 5 nights in Aug 2025 ### 8/10 Good #### Tracey 24 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Despite one female employee with a bad attitude (serving the brazilian breakfast buffet and riviera blue lunch snack area ), the rest of the staff in this resort were kind, courteous, and happy to help. The rooms were clean, except for the jetted tub which needs attention. The buffet food was amazing! A la cartes were very hard to get into. They need a better system so that pre bookings cannot be made in advance. It's not acceptable to come to a resort for one week and not be able to get any reservations until the last day of your stay. Guest services was able to help us out immensely with this, but for the general public, don't expect to get many a la carte reservations if your stay is for 7 days. The beach and pools were very nice and clean here, and chairs were always available. ##### Tracey Stayed 7 nights in Jan 2026 ### 10/10 Excellent #### Maria 29 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was good , the phone in the room didn’t work , air conditioning in the room was not working efficiently .the place is beautiful and staff friendly. ##### Maria Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Jean 23 Dec 2025 Liked: Cleanliness, amenities Our recent stay was excellent. The food was awesome with such a wide variety of foods to choose from at the buffet. The food was very good at the à la cart restaurants that we went to. The beach was awesome and very relaxing. The only negative is that the rooms could definitely use some love. The employees were awesome as well. We signed up and became Royal Elite members on this trip and were very impressed with the extras that come with that. They truly make you feel like you part of the family. Thank you to everyone at Sandos. My sister and I will be there at the end of January. We look forward to seeing you all soon. 😊 ##### Jean Stayed 7 nights in Dec 2025 ### 4/10 Poor #### maria 3 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities went for my birthday , with more family they got upgraded and i didnt , i got a good room but room was hot , A/C wasnt working well . But we made the best of it ##### maria Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### DAVID 5 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome stay. Samantha and the rest were wonderful. Couldn’t have asked for better service ##### DAVID Stayed 6 nights in Sep 2025 ### 8/10 Good #### Cristina 1 Dec 2025 Liked: Cleanliness, property conditions & facilities 10 for room being spotless, spacious, AC worked good. Staff was really nice, alot of water parks for kids and beautiful beach..definitely a kid friendly hotel. 5 - I was disappointed at the food. I could not get a reservation for a la carta restaurants..i had to go to guest service to get only 1 so we ate at the buffets during my entire stay. Buffets have a huge variety but it still gets old to eat at the same place everyday. ##### Cristina Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Juan De Dios 8 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Safe, quiet, dining options and transportation ![](https://a.travel-assets.com/ugc/hotel-reviews/9f3e4714-fcf5-4686-9ebe-0c6e56f3e634-1757360131677.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/664988b3-5885-4ec8-bf25-ac9b0ffb6d94-1757360120420.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1530bf5b-34c6-44a6-9dc1-a18abf5408cb-1757360129045.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1e8f1813-4485-47e0-83e0-47bf050d80b3-1757360126421.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Juan De Dios Stayed 4 nights in Sep 2025 ### 8/10 Good #### Ashley 31 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful location & good service ##### Ashley Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Cynthia 11 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Family friendly ##### Cynthia Stayed 4 nights in Sep 2025 ### 8/10 Good #### MAYRA 6 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was clean and cleaning and lobby staff was very friendly. Some of the staff at restaurants or bars not so much but overall the stay was nice. My only feedback is the train system. My suggestion would be for a line to be created for those that have arrived first to ride the train. The current system put those who are vulnerable not be able to ride the train and have to wait for the next. Right now its like survival of the fittest to ride the train. ##### MAYRA Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Yoshitami 25 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All the staff were wonderful. Special thanks to Sandra and the concierge. The beach was well-maintained. The kids were very happy. ##### Yoshitami Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Farlyn Humberto Escobedo 19 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was great . 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