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Amazing experience, wonderful helpful and friendly staff make you constantly feel welcome.

Huge property and the cheaper Zen section is actually the nicest, at least in term of the public areas. Service was outstanding, utterly faultless and the food was gourmet level and way above what you'd expect of an all-inclusive. Great location just a 5 minute taxi ride from Playa Del Carmen. Highly recommended.

The staff were very professional, helpful and friendly. A delightful stay at this hotel.

Amazing stay in Playa del Carmen, checkin was fabulous with Luis (all staff were friendly and helpful), room was spacious, modern, spotlessly clean - hotel is quite new and very tastefully decorated. Lovely rooftop pool and well equipped gym on the ground floor. No restaurant service after breakfast but we knew that and there’s a lot of food choice around. Situated just off 5th Avenue, seconds walk to shops and restaurants at the quieter end of town. We would recommend a massage at Veronica’s...

Superb hotel and wonderful location.

A wonderful hotel to stay at with extremely friendly staff who could not do enough for us. The hotel thought of everything, and there were so many little touches which made this such a special experience. The food was exceptional! Highly recommended!

Amazing staff, amazing view, comfy beds. All in all excellent choice in the area.

Perfect for a short stay close to the airport. Convenient shuttle transfers worked perfectly with minimal wait time on arrival. Confusing instructions provided through hotels.com but clear on their website. Room was spacious and clean. Breakfast included which was lovely and well serviced with takeaway coffee. Only stayed 1n stopover so did not leave hotel.

Beautiful luxury resort in Playa Del Carmen. The property is extremely well-maintained with modern amenities, and the staff were very polite and helpful. This was our first-time staying at an all-inclusive resort, and we were pleasantly surprised by the variety and quality of food and drinks available at each of the restaurants. A favourite was the Aromas cafe, which had amazing iced coffees and ice-cream! We opted for a suite with a hot tub, which was excellent. As it was our honeymoon, the...

Exceptional service from staff, very good food, especially from all day dining in Aurora. Clean a well functioning room. Decent sound insulation. Thing to notice - very soft mattress. Still rather comfortable sleep. One thing to be aware of is that in frint of the hotel the entrance to the water can be troublesome in a presence of even small waves. The safe bay is some 15 minutes walk along the beach.

Staff excellent, food nice & good variety of offerings. Sun lounger situation could improve for non upgraded members.

We stayed at Serenity Boutique for 14 nights. The hotel is beautiful with lovely touches such as their pillow menu and aromatherapy scents. Our room had a living/kitchen area with fridge freezer, a coffee maker and enough kitchen equipment for us to make basic meals. The television had Netflix and Amazon Prime which was great for when we fancied a quiet evening! The hotel is very close to 5th Avenue but still manages to be peaceful. It’s a short walk to many excellent bars and restaurants. We...