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New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma

Photo gallery for New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma

Featured image
On the beach, free beach cabanas, sun-loungers, beach umbrellas
On the beach, free beach cabanas, sun-loungers, beach umbrellas
On the beach, free beach cabanas, sun-loungers, beach umbrellas
4 outdoor pools, pool umbrellas, pool loungers

Overview of New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma

New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma

5 out of 5

4.5/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580

Explore the area

  • Popular LocationPetempich Bay1 min walk
  • Popular LocationPuerto Morelos Beach8 min walk
  • Popular LocationCrococun Zoo8 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)20 min drive

Choose dates to view prices

About this area

Puerto Morelos

Located in Puerto Morelos, New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma is on the beach. Costa Occidental de Isla Mujeres National Park and Petempich Bay reflect the area's natural beauty and area attractions include Crococun Zoo and Xoximilco. Travelling with kids? Consider Ventura Park Cancun, or check out an event or a game at El Rey Polo Country Club. Make sure you don't miss outdoor adventures like skydiving, ecotours and horse riding.

What's nearby

  • Petempich Bay - 1 min walk
  • Puerto Morelos Beach - 8 min walk
  • Crococun Zoo - 8 min drive
  • Puerto Morelos Reef - 13 min drive
  • Ojo de Agua Beach - 19 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • The Beach House — 1 min walk
  • Rita's Taco House — 1 min walk
  • Le Chique - 4 min drive
  • My Little Italy - 13 min drive
  • Richard's Bistro - 13 min drive

About this property

New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma

Upscale property on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. All 148 individually decorated rooms feature free WiFi and iPod docks. Guests will find upscale amenities, such as indoor private hot tubs and deep soaking bathtubs, along with thoughtful touches including free minibar items and pillow menus.
New Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma offers 148 forms of air-conditioned accommodation with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies or patios. This individually decorated and furnished accommodation includes sofa beds. Beds feature Frette Italian sheets, down comforters and premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels, first-run films and pay-per-view films. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a health club, a sauna and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

St. Somewhere Spa, by Karisma has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Fitness facilities
Volleyball
Children's club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM–10:00 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 3 poolside bars, 6 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 4 outdoor pools
  • 3 hot tubs
  • Aerobics classes
  • Beach yoga
  • Bike tour information
  • Bike parking
  • Concerts/live shows
  • Evening entertainment
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Hiking/biking trails
  • Karaoke
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Art supplies
  • Baby bath
  • Changing table
  • Children's books
  • Children's games
  • Children's dinnerware
  • Children's toys
  • Free babysitting/childcare
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare/activities
  • Corner/local shop
  • High chair
  • In-room childcare (surcharge)
  • Mini-fridge
  • Rollaway beds available
  • Snack bar/deli
  • Sofa bed

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Computer station
  • Coworking spaces

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Beach towels
  • Communal living room
  • Couples dining
  • Games
  • Renovated entire property – March 2020
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Frette Italian sheets
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway beds available
  • Sofa bed

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch smart TV
  • TV channels
  • First-run films
  • iPod dock
  • Films for purchase
  • Premium channels

Food and drink

  • Blender
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar
  • Mini fridge
  • Wet bar

Outdoor space

  • Furnished balcony or patio

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Guidebooks/recommendations
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Private indoor hot tub
  • Restaurant dining guide
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: MXN 116 per vehicle (roundtrip, maximum occupancy 7)
  • Airport shuttle fee per child: MXN 0 (roundtrip)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa and Mastercard; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Margaritaville Island Reserve Riviera Cancun
Margaritaville Island Reserve Riviera Cancun All Inclusive

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 30 out of 39 reviews
5 - Excellent 77%
Rating 4 - Good. 4 out of 39 reviews
4 - Good 10%
Rating 3 - Okay. 2 out of 39 reviews
3 - Okay 5%
Rating 2 - Poor. 0 out of 39 reviews
2 - Poor 0%
Rating 1 - Terrible. 3 out of 39 reviews
1 - Terrible 8%

4.8/5

Cleanliness

4.7/5

Staff & service

4.4/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most relaxing vacation we've had in years. Everything on site was adequate, the speciality resturants were very good and breakfast was pretty typical but it was made to order and not a big buffet.
Stayed 6 nights in Sep 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel beautiful, on the beach, clean, great food and drink. Staff that aim to please and friendly. Cons: Out in the boonies, would like to be close to shopping. Taxi cost $50 round trip to town( Puerta Morales) 10 min. away. Souvenir shop needs more tee-shirts and lower prices.Overall loved Margaritaville and would visit again.
Stayed 6 nights in Aug 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled here to celebrate our 10 year anniversary and the staff and facility did not disappoint! They went above and beyond to make our trip unforgettable. This place is as beautiful as the pics! Pros: 4 pools spread out Low crowds 4 restaurants (all amazing) Staff was probably my fav part all were amazing Cons: Gift shop could use some more items because we bought most of our gifts for family at the airport as we didn't travel out much at all!
Stayed 5 nights in Aug 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 4 nights in Jul 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This resort was very nice but very basic. The staff made this trip great. Theresa, Jose, Antonio, Cesar and Manuel were amazing! The food at the main restaurant and taco rita were just ok. I was impressed with the food at the 2 dinner options; frank and lola and latina. Coffee at joe merchants was on point ever morning. We only saw our Ambassador once, which was not helpful because we never got a tour of the resort. Luckily its small so we figured it out. We were talked into a meeting with the travel company to get 2 free massages. We were with them for almost 3 hours so beware! Its not just 60min and done. Other than that, we had a great time but most likely would not go back to this resort since we were spoiled from other ones before.
Stayed 5 nights in Jul 2021