Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Photo gallery for Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
2 outdoor pools, pool umbrellas, pool loungers

Overview of Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 star property

3.9/5 Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500

Explore the area

  • Popular LocationXoximilco12 min drive
  • Popular LocationCancun Country Club16 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)19 min drive
  • Popular LocationPetempich Bay23 min drive

Choose dates to view prices

About this area

Puerto Morelos

Located in Puerto Morelos, Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is next to a golf course and on the beach. The area's natural beauty can be seen at Delfines Beach and Puerto Morelos Beach, while Cancún Underwater Museum (Punta Nizuc) and Tequila Museum are cultural highlights. Ventura Park Cancun and Aquaworld are also worth visiting.

What's nearby

  • Xoximilco - 12 min drive
  • Cancun Country Club - 16 min drive
  • Crococun Zoo - 17 min drive
  • Ventura Park Cancun - 18 min drive
  • Petempich Bay - 23 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

About this property

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Adults-only beachfront property
Catch some rays at the beach or spend the day relaxing at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch Plasma televisions come with premium cable channels. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 indoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Royal Spa has 11 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages spoken

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 10 restaurants and 1 coffee shop/cafe
  • 6 swim-up bars, 5 beach bars, 2 poolside bars and 4 bars/lounges
  • 24-hour room service

Restaurants on site

  • Gourmet Marche
  • Zen
  • Hunter Steak House
  • Grazie Italian Trattoria
  • Taj | Indian Cuisine

Things to do

  • 18 holes of golf
  • 3 indoor tennis courts
  • 2 outdoor pools
  • Designer shops
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Hot tub
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms - 6

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 8 casino gaming tables
  • 12 casino slot machines
  • Beach towels
  • Casino
  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower

Entertainment

  • 49-inch plasma TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 509 out of 1056 reviews
5 - Excellent 48%
Rating 4 - Good. 231 out of 1056 reviews
4 - Good 22%
Rating 3 - Okay. 133 out of 1056 reviews
3 - Okay 13%
Rating 2 - Poor. 100 out of 1056 reviews
2 - Poor 9%
Rating 1 - Terrible. 83 out of 1056 reviews
1 - Terrible 8%

4.3/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

4.1/5

Eco-friendliness

2/5 Poor

Travelled with group
Disliked: Property conditions & facilities
No AC on a room we upgraded to. We called and reported it. They sent two people to our room to check. They also sent a maintenance man and he couldn’t fix it. We were not offered a refund or credit or anything. It was my birthday and we couldn’t sleep because it was so hot every night! Will not be returning
Stayed 4 nights in Jun 2022

2/5 Poor

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
First night in our hotel, the Ac unit was broken. We spent one night without Ac which ruined our first day of experience. The resort also refused to accommodate us with any compensation.
Stayed 4 nights in Jun 2022

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First impression...the resort is dirty and needs a complete overhaul. The reception area included dirty rugs, stagnant water that smelled and worn out chairs. The swim up pool in our room had tiles that were chipped and missing which mandated the use of pool shoes the entire time to prevent cuts on our feet. The shower in the room would occasionally develop what seemed to be an odor from wastewater gases. The fob lock on our door was missing the face cover and the refrigerator in the room did not work. They attempted to fix it but it still did not cool. Our biggest complaint is that the air conditioner for the rooms went out for TWO days at the end of our stay. It was miserable. The last night we sprayed ourselves down with Off and left the patio door open as long as we could to keep cool. We were eaten alive by mosquitos but we were somewhat cooler. We were told a contractor hit a line but only after we inquired. No one was forthcoming with information. But the casino, gift shop and staff offices were not affected. Seems a little fishy. Also, we were not offered compensation for the incredible inconvenience on a very expensive vacation. So disappointing! The plus side was the dining and service staff was very pleasant, and helpful. Not enough to compensate for the resort conditions though. We will not be returning to Hideaway at Royalton Riviera Cancun EVER!
Stayed 4 nights in Jun 2022

2/5 Poor

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Air conditioning did not work for a day and a half. Huge place with no directions to guide. The food was not good and the portions when eatable were miniscule. Overall a poor experience
Stayed 4 nights in Jun 2022

1/5 Terrible

Travelled with group
Disliked: Staff & service, property conditions & facilities
This resort was awful! Theyre website was the most misleading. No where did it mention that part of the hotel is for adults only and the other part is for families. It says adults only. The food was disgusting no flavor so bland absolutely worst Japanese restaurant ever!!!! All of the alcohol watered down, customer service the worst ive ever seen in the world! Our first day we checked in and no one told us the rooms had no ac. We walked in and found out, went back down and argued with the idiots at the front desk who also said basically were working on it and oh well just deal with it. In addition i paid for a junior luxury suite with two double beds instead i got a room with 1 king bed and a couch. They had the nerve to tell me they didnt have availability. Our room had no ceiling fan i was suffocating . I screamed at them until finally moved us into a room with a fan but still no ac and no mention of when it was going to fixed. The manager was the worst person to talk to. Was so rude rude to me. Basically said i dont have any other rooms take it or you can go somewhere else. Finally by 11pm the ac came on in the room it still wasn't that great but it was ok. I want my money back! This was the wirst trip ever
Stayed 3 nights in Jun 2022