Title: Casa del Puerto Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa del Puerto Beachside hotel with outdoor pool ![Exterior](https://images.trvl-media.com/lodging/26000000/25170000/25167400/25167337/c57fc690.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Free daily English breakfast ](https://images.trvl-media.com/lodging/26000000/25170000/25167400/25167337/0cc12247.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/26000000/25170000/25167400/25167337/1ebc7ac7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail](https://images.trvl-media.com/lodging/26000000/25170000/25167400/25167337/599aba2f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![On the beach, kayaking](https://images.trvl-media.com/lodging/26000000/25170000/25167400/25167337/a01df70c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Casa del Puerto, right on the beach, offers a peaceful getaway. Guests enjoy English breakfast, afternoons by the outdoor pool or rooftop terrace, and WiFi throughout. The poolside bar serves refreshments, and kayaking opportunities await in the surrounding waters. 8.6 Excellent ## Popular amenities - Breakfast included - Bar - 24/7 front desk - Room service - Pool - Housekeeping ## Room options ### Check availability for these dates # Tonight [Sept 24 - Sept 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-24&endDate=2025-09-25&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-24&endDate=2025-09-25&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 25 - Sept 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-25&endDate=2025-09-26&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-25&endDate=2025-09-26&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ![Deluxe Suite, 2 Queen Beds, Accessible, Sea Facing | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/26000000/25170000/25167400/25167337/13c2a0b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 2 Queen Beds, Accessible, Sea Facing 7.0 Good 4 reviews ### Highlights Furnished balcony Air conditioning Connecting rooms available Flat-screen TV Separate bedroom Premium bedding Ceiling fan Hairdryer - 646 sq ft - 1 bedroom - Beach view - Sleeps 4 - 2 Queen Beds ![Deluxe Room, 1 King Bed, Accessible, Beachfront | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/26000000/25170000/25167400/25167337/6bb8f6bc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Accessible, Beachfront 8.8 Excellent 12 reviews ### Highlights Furnished balcony Air conditioning Connecting rooms available Flat-screen TV Separate bedroom Premium bedding Ceiling fan Hairdryer - 646 sq ft - 1 bedroom - Beach view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Casa-Del-Puerto-By-MIJ-Beachfront-Hotel.h25167337.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Casa-Del-Puerto-By-MIJ-Beachfront-Hotel.h25167337.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.88708%2C-86.86301&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=YKNa4biJ8w6ni0-P7E2xTtOBB8U=) Ave. Maria Irene Sm12 Mz 17 Lote 4, Puerto Morelos, QROO, 77580 #### What's nearby - Puerto Morelos Beach - 4 min drive - 1.4 miles - Crococun Zoo - 5 min drive - 2.2 miles - Ojo de Agua Beach - 7 min drive - 3.1 miles - Puerto Morelos Town Square - 8 min drive - 3.4 miles - Petempich Bay - 9 min drive - 2.2 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive #### Restaurants - ‪Bistro El Beso - ‬8 min walk - ‪Swim Up Bar - ‬6 min walk - ‪Market Cafe - ‬11 min walk - ‪Casa del Mar - ‬6 min walk - ‪Mike's Coffee - ‬6 min walk ## About this property ### Casa del Puerto Hotel near Puerto Morelos Beach Consider a stay at Casa del Puerto and take advantage of free English breakfast, an airport shuttle and a poolside bar. With amenities such as a beachfront location and kayaking, this hotel is the perfect place to soak up the sun. In addition to a rooftop terrace and a garden, guests can connect to free in-room WiFi. Other perks include: - An outdoor pool and a children's pool, along with sunloungers - Free self-parking - A round-trip airport shuttle (surcharge), luggage storage and tour/ticket information - Concierge services, a 24-hour front desk and a front desk safe Room features All guest rooms at Casa del Puerto include perks, such as premium bedding and furnished balconies, as well as amenities, such as free WiFi and air conditioning. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - 40-inch flat-screen TVs with satellite channels - Ceiling fans, daily housekeeping and desks ## Similar properties ![On the beach](https://images.trvl-media.com/lodging/19000000/18610000/18604400/18604381/5d3ce3b1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Ojo de Agua Puerto Morelos - Pool - Free WiFi - Restaurant - Air conditioning 7.6 Good 1,010 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=18604381&PinnedHotelID=18604381&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 10:00 PM, free pool cabanas](https://images.trvl-media.com/lodging/107000000/106670000/106668000/106667918/b3819048.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Areia Boutique Hotel - Puerto Morelos Puerto Morelos - Pool - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 84 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=106667918&PinnedHotelID=106667918&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; local and international cuisine ](https://images.trvl-media.com/lodging/18000000/17120000/17119000/17118967/977bb509.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hacienda Morelos Beach Front Hotel Puerto Morelos - 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Pool - Kitchen - Pet-friendly - Parking included 10 Exceptional 1 review £71 includes taxes & fees 25 Sept - 26 Sept [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-25&endDate=2025-09-26&selected=112832990&PinnedHotelID=112832990&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, snorkelling](https://images.trvl-media.com/lodging/38000000/37850000/37843900/37843879/438ece32.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel & Beach Club Ojo de Agua Puerto Morelos - Pool - Kids pool - Free WiFi - Restaurant 7.4 Good 651 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=37843879&PinnedHotelID=37843879&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/2000000/1320000/1319500/1319425/b5c129e0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Marina El Cid Spa & Beach Resort All Inclusive Puerto Morelos - Pool - Hot tub - All-inclusive - Spa 8.6 Excellent 2,271 reviews £210 includes taxes & fees 8 Oct - 9 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=1319425&PinnedHotelID=1319425&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/8000000/7490000/7481100/7481051/5ca79cf0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Corales Suites Puerto Morelos - Pool - Kids pool - Free WiFi - Air conditioning 8.6 Excellent 402 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=7481051&PinnedHotelID=7481051&HadPinnedHotel=true®ionId=-1&adults=2) ![Poolside bar](https://images.trvl-media.com/lodging/2000000/1830000/1823100/1823032/7341795c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean Coral & Turquesa All Inclusive Puerto Morelos - Pool - Hot tub - All-inclusive - Spa 8.4 Very good 2,611 reviews £150 includes taxes & fees 25 Sept - 26 Sept [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-25&endDate=2025-09-26&selected=1823032&PinnedHotelID=1823032&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free uncovered self parking on site - Wheelchair-accessible parking available ### Food and drink - Free English breakfast available daily 8:00 AM to 10:30 AM - A bar/lounge - A poolside bar - A restaurant ### Things to do - Children's pool - Kayaking - Outdoor pool ### Family friendly - Children's pool - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - On the beach - Pool loungers - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Grab bar in shower - Handrails in hallways - Pool access ramp on site - Wheelchair accessible (may have limitations) - Wheelchair-accessible bathroom vanity - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Smoke-free property ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 40-inch flat-screen TV with satellite channels ### Food and drink - Limited room service - Minibar ### More - Air conditioning - Ceiling fan - Connecting rooms available - Desk - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 10:00 PM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation ### Renovations and closures This property is closed from 1 May 2023 to 31 December 2024 (dates subject to change). ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 67.88 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: MXN 850.00 per vehicle (return, maximum occupancy 4) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher and a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Casa Puerto Boutique Hotel Puerto Morelos Casa Puerto Boutique Hotel Puerto Morelos Casa Puerto Boutique Hotel Casa Puerto Boutique Puerto Morelos Casa Puerto Boutique Hotel Casa del Puerto Boutique Hotel Puerto Morelos Puerto Morelos Casa del Puerto Boutique Hotel Hotel Hotel Casa del Puerto Boutique Hotel Casa del Puerto Boutique Hotel Puerto Morelos Casa Puerto Puerto Morelos ## Frequently asked questions ### Does Casa del Puerto have a pool? > Yes, this property has an outdoor pool and a children's pool. ### Is Casa del Puerto pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Casa del Puerto ? > Self-parking is free at this property. ### What time is check-in at Casa del Puerto ? > Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours. ### What time is check-out at Casa del Puerto ? > Checkout is at noon. ### Does Casa del Puerto provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of MXN 850.00 per vehicle applies. ### Where is Casa del Puerto located? > Nestled on the beach, this Puerto Morelos hotel is steps from Arrecife de Puerto Morelos National Park and 1.3 mi (2.1 km) from Puerto Morelos Beach. Ojo de Agua Beach and Dr. Alfredo Barrera Marin Botanical Garden are also within 6 miles (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Casa del Puerto Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 7.8 Location ### 9.0 Staff & service ### 7.8 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 173 8 - Good 72 6 - Okay 27 4 - Poor 14 2 - Terrible 14 ### 10/10 Excellent #### Daniel 8 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice staff, remote location, and great rooms! ##### Daniel Stayed 1 night in Dec 2022 ### 8/10 Good #### Georges Edouard 8 Jan 2023 Liked: Cleanliness, property conditions & facilities Nice stay, very calm, the beach was not usable but the pool was clean and nice. ##### Georges Edouard ### 10/10 Excellent #### Bernard 16 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's quite and friendly staff ##### Bernard Stayed 7 nights in Jul 2022 ### 8/10 Good #### Ana 3 May 2023 Liked: Staff & service The property was conveniently located 40 min drive to down town Cancun and a quick drive to playa del carmen and other cennotes. ##### Ana Stayed 3 nights in Apr 2023 ### 10/10 Excellent #### Thomas 8 Nov 2022 Liked: Cleanliness, staff & service, property conditions & facilities Quiet with a beautiful view ##### Thomas Stayed 1 night in Nov 2022 ### 10/10 Excellent #### Richard 14 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Welcome return visit A wonderful hotel in a quiet area, that is right on the beach. The rooms are huge, clean and comfortable. The pool is also clean and warmed by the sun. The area around the hotel is quiet and it is worth having a car as it’s about an hour walk along the beach to Puerto Morelos town. We have stayed here before and can’t wait to stay here again. ##### Richard Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Jesus 12 Apr 2023 Liked: Staff & service, amenities, property conditions & facilities Atmosphere. Everything is Nice and clean ##### Jesus Stayed 4 nights in Apr 2023 ### 8/10 Good #### Francisco 14 Nov 2022 Liked: Cleanliness, staff & service, property conditions & facilities A great place to relax and be away from city noice. Most people come in couples and keep to them selves. Beach front and able to walk on it ##### Francisco Stayed 2 nights in Nov 2022 ### 10/10 Excellent #### Angela 22 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful view from our balcony. Staff was very friendly, and the restaurant food was very good a little slow, but it was only one person working the restaurant, so no problem waiting as i was in no hurry ##### Angela ### 8/10 Good #### Julie 9 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We arrived later in the evening. All was ready for us. Security made sure we were who we were and I can say he was very friendly. Breakfast was good! ##### Julie Stayed 1 night in Feb 2023 ### 8/10 Good #### Brenda 19 Nov 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The staff was great, responding quickly to any questions or concerns. The site is incredible, apparently reno's are coming. The drawback, is distance to town, shopping and restaurants. A diamond in the rough. ##### Brenda Stayed 5 nights in Nov 2022 ### 8/10 Good #### Hector 8 Jan 2023 Liked: Cleanliness, staff & service, property conditions & facilities Need a little more staff to keep kitchen/meals service satisfactory. Showers are very slippery, need to add rubber mats. Awesome location right on the beach ##### Hector ### 6/10 Okay #### Jose L 8 Oct 2022 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Property is ok but location is difficult to find about one hour from zona hotelera. Breakfast was disappointing and the waiters need to be more kind. ##### Jose L Stayed 6 nights in Oct 2022 ### 8/10 Good #### Verified traveller 8 Sept 2022 Liked: Staff & service, property conditions & facilities, room comfort #### Good value for the money Overall good for the price , nice big room a little worn down but ok. Pool was dirty and green in the sides. The girl at the reception was so nice and helpful ##### Verified traveller Stayed 2 nights in Sep 2022 ### 4/10 Poor #### SHLOMO 25 Mar 2023 Disliked: Cleanliness, property conditions & facilities, room comfort #### unmaintained the hotel is unmaintained, weak stream in bathroom shower, 1 of the 2 tabs is trembling, no blankets, nice view ##### SHLOMO Stayed 1 night in Mar 2023 ### 4/10 Poor #### Sergio 27 Mar 2023 Disliked: Cleanliness, property conditions & facilities Lots of things were broken. Our shower drain backed up. The sliding glass door didn't close. NEED SOME TLC ##### Sergio Stayed 2 nights in Mar 2023 ### 6/10 Okay #### Alexey 16 Jan 2023 Liked: Cleanliness #### You can get much nicer hotel for this price Hotel is very remote. you definitely need a car. Very poor breakfast for this price in Mexican terms. My room #103 was close to some water pump.. or something, You could constantly hear it. But it wasn't too noisy and very disturbuing. Overall comfortable hotel. Nice view. Direct access to the beach, but there was a lot of seaweed. I've been to many beaches on Yucatan. this one was the least pleasant. May be i was unlucky with the season. Howerver, there was no sea weed on other beaches i visited before and after, ##### Alexey Stayed 1 night in Jan 2023 ### 8/10 Good #### Alina-Ramona 4 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely calm spot with great staff We loved the service offered by the restaurant staff here. Thanks to Marco Polo and Victor especially!! And to all the maintainance and kitchen folks and ladies. They were lovely and did their best. The food was good and the pool area with palm trees very peaceful. They kept the place clean, but the rooms are not newly renovated nor modern, but we didn’t mind it. The beach is not cleaned of seaweed so you won’t be able to swim. You need to walk on the beach for at least 20 minutes to find a cleaner beach during this period. It was calm and small which is what we were looking for. The taxis to move around will cost you a lot so if you’re not renting a car or if you’re not 4, be aware of that. We recommend you buy plenty of water in the city stores and bring with you cause the hotel won’t give you for free except on your first day. The ice cream is delicious. Make sure to have some beer provisions cause they might go out of stock of your preferred beer. Most guided tours pick you up at Ocean Coral Turquesa which is a 5 min walk away on the beach. ##### Alina-Ramona Stayed 7 nights in Jun 2022 ### 2/10 Terrible #### Clay 7 May 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No point, Hotel is shut down Absolutely the worst. Checked in with no staff just a key left on front desk, elevator broke on way up to floor with luggage, old razors left from previous guests in bathroom and shower, dirty hairy sheets, shared patio with other rooms and door to patio couldnt be locked as was previously broken into. Safe was not bolted down could just pick it up, lock on safe punched out no way to lock it. Then i spot someone pulling into parking area unloading stuff to hotel and i ask them about who to contact about our room - zero staff anywhere, and it turns out they are the owners (not the mgmt company) and they let me know the hotel is shutting down the very next day Nd they just returned from the lawyers signing the shut down of the hotel due to MIJ poor management...now my wife and I are in Mexico for a week with nowhere to stay...hotels.com helped us recover the remaining week of our vacation but what a gong show... ##### Clay Stayed 6 nights in Apr 2023 ### 4/10 Poor #### Mark C 19 Mar 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Sad but true. I've stayed here 3 times before the last was in 2020. The place is falling apart. I stayed with a group of friends ,four rooms total. Our room had no air conditioning and the room smelled of chemicals. There was a strange grease like substance on much of the floor..probably bug spray. It was nearly impossible to open and close the patio door. Our room had two beach towels, no hand towels. My friends rooms ...one had a huge puddle of water under his AC by morning. The other room the shower drain didn't work. The bathroom fixtures were corroded and in one room the toilet needed repair. The desk clerks were hopeless. Regarding the restaurant there was no ice, no avocadoes. My wife and I ordered mixed salads and we each received a plate with sliced tomato on it. The pool is filthy and one of the underwater lights is hanging by it's electrical cord. The hotel is a disaster. I would like to say one employee who's name is Romeo tried to " fix" all these issues. He deserves a raise. I'm really bummed because this was my airport hotel as I fly in and out of Cancun frequently and it was a hidden gem. Now that I'm traveling again I will find another hotel. Truly a shame. ##### Mark C Stayed 1 night in Mar 2023 ### 2/10 Terrible #### Kristen 13 Jan 2023 Disliked: Staff & service, property conditions & facilities, room comfort #### Find another place! We chose Casa del Puerto because of its location to the Cancun Airport (~20 minutes without traffic) for our last night in Mexico. Let this review serve as your notice to NOT stay here. FIND SOMEWHERE ELSE. Although it was pretty "cheap," Casa del Puerto was completely run down, the staff were not friendly, nor did they seem to care about any of the guests. We walked up to the reception to check-in and a poor guest was pleading with the Front Desk staff for 4 towels because they had not yet cleaned her room that day. It was 5pm! She was begging them for towels so that she could wipe herself down before dinner. How sad is that!? While checking in, we were told we had to pay an additional fee (this was not specified through Hotels.com or in the original Welcome Email.). Our hotel room smelled of strong cleaning supplies. The bed was extremely uncomfortable. The mattress was incredibly firm and the sheets were not soft. The pool was uninviting and only some of the lounge chairs had cushions on them. We had to lay out on wooden lounge chairs which were very uncomfortable. The restaurant was more of a empty room that had a makeshift bar in it. We ordered some tacos and guac and it arrived at the table over 60 minutes after ordering. Do yourself a favor ... DO NOT BOOK THIS HOTEL. Put your money elsewhere and save yourself the headache! ##### Kristen Stayed 1 night in Jan 2023 ### 6/10 Okay #### Ofure 24 Apr 2023 Liked: Cleanliness Disliked: Amenities If you are looking for a quiet and affordable place by the ocean, this property offers that. However, the beach front was very dirty, the breakfast option offered by the restaurant was not great. If you are a big eater, don’t depend on the restaurant breakfast option. Getting to town for more food options is like an hour walk using the beach front. ##### Ofure Stayed 7 nights in Apr 2023 ### 6/10 Okay #### Maria de los Angeles 23 Apr 2023 Liked: Cleanliness, staff & service Disliked: Amenities Las habitaciones son grandes y con bonita vista. El personal es agradable. La propiedad está descuidada, incluye el desayuno muy básico y sin sabor. Si saben que alrededor no hay nada mínimo deberían tener una tienda. Y por las noches hace falta iluminación. En el mar llega mucho sargazo y no limpian realmente muy descuidado ##### Maria de los Angeles Stayed 2 nights in Apr 2023 ### 2/10 Terrible #### Carla 7 Apr 2023 Disliked: Cleanliness, property conditions & facilities, room comfort #### Don’t stay here The whole place needs to be cleaned. Couldn’t get in the pool because of the ring of algae. One nice waiter then one very rude one. Will NEVER be back. ##### Carla Stayed 4 nights in Apr 2023 ### 2/10 Terrible #### Rahil Rajeshkumar 1 Apr 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities House keeping lady and guy stole my expensive sunglasses from my bag. 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