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Casa del Puerto

3.5 star property
Beachside hotel with outdoor pool

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Exterior
Exterior detail
Aerial view
Deluxe Room, 1 King Bed, Accessible, Beachfront | 1 bedroom, premium bedding, minibar, in-room safe
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Pool
  • Breakfast included
  • Room service
  • 24/7 front desk

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Suite, 2 Queen Beds, Accessible, Sea Facing

Deluxe Suite, 2 Queen Beds, Accessible, Sea Facing | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, 2 Queen Beds, Accessible, Sea Facing

7.0 out of 10
Good
(4 reviews)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Ceiling fan
Hairdryer
  • 646 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible, Beachfront

Deluxe Room, 1 King Bed, Accessible, Beachfront | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, Accessible, Beachfront

8.8 out of 10
Excellent
(12 reviews)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Ceiling fan
Hairdryer
  • 646 sq ft
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Ave. Maria Irene Sm12 Mz 17 Lote 4, Puerto Morelos, QROO, 77580

What's nearby

  • Puerto Morelos Beach - 4 min drive - 1.4 miles
  • Crococun Zoo - 5 min drive - 2.2 miles
  • Ojo de Agua Beach - 7 min drive - 3.1 miles
  • Puerto Morelos Town Square - 8 min drive - 3.4 miles
  • Petempich Bay - 9 min drive - 2.2 miles

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive

Restaurants

  • ‪Market Cafe - ‬11 min walk
  • ‪The Kitchen Table - ‬4 min drive
  • ‪Bordeaux Restaurant - ‬4 min drive
  • ‪Sports Bar - ‬4 min drive
  • ‪Sensai - ‬6 min walk

About this property

Casa del Puerto

Hotel near Puerto Morelos Beach
Consider a stay at Casa del Puerto and take advantage of free English breakfast, an airport shuttle and a poolside bar. With amenities such as a beachfront location and kayaking, this hotel is the perfect place to soak up the sun. In addition to a rooftop terrace and a garden, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool and a children's pool, with sunloungers
  • Free self-parking
  • A round-trip airport shuttle (surcharge), smoke-free property and concierge services
  • Tour/ticket information, a front desk safe and a 24-hour front desk
Room features
All guest rooms at Casa del Puerto include perks, such as premium bedding and furnished balconies, as well as amenities, such as free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 40-inch flat-screen TVs with satellite channels
  • Ceiling fans, daily housekeeping and desks

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Children's pool
  • Kayaking
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in hallways
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from 1 May 2023 to 31 December 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 850.00 per vehicle (return, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Casa Puerto Boutique Hotel Puerto Morelos
Casa Puerto Boutique Hotel Puerto Morelos
Casa Puerto Boutique Hotel
Casa Puerto Boutique Puerto Morelos
Casa Puerto Boutique
Hotel Casa del Puerto Boutique Hotel Puerto Morelos
Puerto Morelos Casa del Puerto Boutique Hotel Hotel
Hotel Casa del Puerto Boutique Hotel
Casa del Puerto Boutique Hotel Puerto Morelos
Casa Puerto Puerto Morelos

Frequently asked questions

Does Casa del Puerto have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Casa del Puerto pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Casa del Puerto ?

Self-parking is free at this property.

What time is check-in at Casa del Puerto ?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Casa del Puerto ?

Checkout is at noon.

Does Casa del Puerto provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 850.00 per vehicle applies.

Where is Casa del Puerto located?

Nestled on the beach, this Puerto Morelos hotel is steps from Arrecife de Puerto Morelos National Park and 1.3 mi (2.1 km) from Puerto Morelos Beach. Ojo de Agua Beach and Dr. Alfredo Barrera Marin Botanical Garden are also within 6 miles (10 km).

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Casa del Puerto Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 173 out of 300 reviews
Rating 8 - Good. 72 out of 300 reviews
Rating 6 - Okay. 27 out of 300 reviews
Rating 4 - Poor. 14 out of 300 reviews
Rating 2 - Terrible. 14 out of 300 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, remote location, and great rooms!
Stayed 1 night in Dec 2022

8/10 Good

Georges Edouard

Liked: Cleanliness, property conditions & facilities
Nice stay, very calm, the beach was not usable but the pool was clean and nice.

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quite and friendly staff
Stayed 7 nights in Jul 2022

8/10 Good

Ana

Liked: Staff & service
The property was conveniently located 40 min drive to down town Cancun and a quick drive to playa del carmen and other cennotes.
Stayed 3 nights in Apr 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet with a beautiful view
Stayed 1 night in Nov 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Welcome return visit

A wonderful hotel in a quiet area, that is right on the beach. The rooms are huge, clean and comfortable. The pool is also clean and warmed by the sun. The area around the hotel is quiet and it is worth having a car as it’s about an hour walk along the beach to Puerto Morelos town. We have stayed here before and can’t wait to stay here again.
Stayed 1 night in Jul 2022

10/10 Excellent

Jesus

Liked: Staff & service, amenities, property conditions & facilities
Atmosphere. Everything is Nice and clean
Stayed 4 nights in Apr 2023

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to relax and be away from city noice. Most people come in couples and keep to them selves. Beach front and able to walk on it
Stayed 2 nights in Nov 2022

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view from our balcony. Staff was very friendly, and the restaurant food was very good a little slow, but it was only one person working the restaurant, so no problem waiting as i was in no hurry

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived later in the evening. All was ready for us. Security made sure we were who we were and I can say he was very friendly. Breakfast was good!
Stayed 1 night in Feb 2023

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was great, responding quickly to any questions or concerns. The site is incredible, apparently reno's are coming. The drawback, is distance to town, shopping and restaurants. A diamond in the rough.
Stayed 5 nights in Nov 2022

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Need a little more staff to keep kitchen/meals service satisfactory. Showers are very slippery, need to add rubber mats. Awesome location right on the beach

6/10 Okay

Jose L

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property is ok but location is difficult to find about one hour from zona hotelera. Breakfast was disappointing and the waiters need to be more kind.
Stayed 6 nights in Oct 2022

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Good value for the money

Overall good for the price , nice big room a little worn down but ok. Pool was dirty and green in the sides. The girl at the reception was so nice and helpful
Stayed 2 nights in Sep 2022

4/10 Poor

SHLOMO

Disliked: Cleanliness, property conditions & facilities, room comfort

unmaintained

the hotel is unmaintained, weak stream in bathroom shower, 1 of the 2 tabs is trembling, no blankets, nice view
Stayed 1 night in Mar 2023

4/10 Poor

Sergio

Disliked: Cleanliness, property conditions & facilities
Lots of things were broken. Our shower drain backed up. The sliding glass door didn't close. NEED SOME TLC
Stayed 2 nights in Mar 2023

6/10 Okay

Alexey

Liked: Cleanliness

You can get much nicer hotel for this price

Hotel is very remote. you definitely need a car. Very poor breakfast for this price in Mexican terms. My room #103 was close to some water pump.. or something, You could constantly hear it. But it wasn't too noisy and very disturbuing. Overall comfortable hotel. Nice view. Direct access to the beach, but there was a lot of seaweed. I've been to many beaches on Yucatan. this one was the least pleasant. May be i was unlucky with the season. Howerver, there was no sea weed on other beaches i visited before and after,
Stayed 1 night in Jan 2023

8/10 Good

Alina-Ramona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely calm spot with great staff

We loved the service offered by the restaurant staff here. Thanks to Marco Polo and Victor especially!! And to all the maintainance and kitchen folks and ladies. They were lovely and did their best. The food was good and the pool area with palm trees very peaceful. They kept the place clean, but the rooms are not newly renovated nor modern, but we didn’t mind it. The beach is not cleaned of seaweed so you won’t be able to swim. You need to walk on the beach for at least 20 minutes to find a cleaner beach during this period. It was calm and small which is what we were looking for. The taxis to move around will cost you a lot so if you’re not renting a car or if you’re not 4, be aware of that. We recommend you buy plenty of water in the city stores and bring with you cause the hotel won’t give you for free except on your first day. The ice cream is delicious. Make sure to have some beer provisions cause they might go out of stock of your preferred beer. Most guided tours pick you up at Ocean Coral Turquesa which is a 5 min walk away on the beach.
Stayed 7 nights in Jun 2022

2/10 Terrible

Clay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No point, Hotel is shut down

Absolutely the worst. Checked in with no staff just a key left on front desk, elevator broke on way up to floor with luggage, old razors left from previous guests in bathroom and shower, dirty hairy sheets, shared patio with other rooms and door to patio couldnt be locked as was previously broken into. Safe was not bolted down could just pick it up, lock on safe punched out no way to lock it. Then i spot someone pulling into parking area unloading stuff to hotel and i ask them about who to contact about our room - zero staff anywhere, and it turns out they are the owners (not the mgmt company) and they let me know the hotel is shutting down the very next day Nd they just returned from the lawyers signing the shut down of the hotel due to MIJ poor management...now my wife and I are in Mexico for a week with nowhere to stay...hotels.com helped us recover the remaining week of our vacation but what a gong show...
Stayed 6 nights in Apr 2023

4/10 Poor

Mark C

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sad but true. I've stayed here 3 times before the last was in 2020. The place is falling apart. I stayed with a group of friends ,four rooms total. Our room had no air conditioning and the room smelled of chemicals. There was a strange grease like substance on much of the floor..probably bug spray. It was nearly impossible to open and close the patio door. Our room had two beach towels, no hand towels. My friends rooms ...one had a huge puddle of water under his AC by morning. The other room the shower drain didn't work. The bathroom fixtures were corroded and in one room the toilet needed repair. The desk clerks were hopeless. Regarding the restaurant there was no ice, no avocadoes. My wife and I ordered mixed salads and we each received a plate with sliced tomato on it. The pool is filthy and one of the underwater lights is hanging by it's electrical cord. The hotel is a disaster. I would like to say one employee who's name is Romeo tried to " fix" all these issues. He deserves a raise. I'm really bummed because this was my airport hotel as I fly in and out of Cancun frequently and it was a hidden gem. Now that I'm traveling again I will find another hotel. Truly a shame.
Stayed 1 night in Mar 2023

2/10 Terrible

Kristen

Disliked: Staff & service, property conditions & facilities, room comfort

Find another place!

We chose Casa del Puerto because of its location to the Cancun Airport (~20 minutes without traffic) for our last night in Mexico. Let this review serve as your notice to NOT stay here. FIND SOMEWHERE ELSE. Although it was pretty "cheap," Casa del Puerto was completely run down, the staff were not friendly, nor did they seem to care about any of the guests. We walked up to the reception to check-in and a poor guest was pleading with the Front Desk staff for 4 towels because they had not yet cleaned her room that day. It was 5pm! She was begging them for towels so that she could wipe herself down before dinner. How sad is that!? While checking in, we were told we had to pay an additional fee (this was not specified through Hotels.com or in the original Welcome Email.). Our hotel room smelled of strong cleaning supplies. The bed was extremely uncomfortable. The mattress was incredibly firm and the sheets were not soft. The pool was uninviting and only some of the lounge chairs had cushions on them. We had to lay out on wooden lounge chairs which were very uncomfortable. The restaurant was more of a empty room that had a makeshift bar in it. We ordered some tacos and guac and it arrived at the table over 60 minutes after ordering. Do yourself a favor ... DO NOT BOOK THIS HOTEL. Put your money elsewhere and save yourself the headache!
Stayed 1 night in Jan 2023

6/10 Okay

Ofure

Liked: Cleanliness
Disliked: Amenities
If you are looking for a quiet and affordable place by the ocean, this property offers that. However, the beach front was very dirty, the breakfast option offered by the restaurant was not great. If you are a big eater, don’t depend on the restaurant breakfast option. Getting to town for more food options is like an hour walk using the beach front.
Stayed 7 nights in Apr 2023

6/10 Okay

Maria de los Angeles

Liked: Cleanliness, staff & service
Disliked: Amenities
Las habitaciones son grandes y con bonita vista. El personal es agradable. La propiedad está descuidada, incluye el desayuno muy básico y sin sabor. Si saben que alrededor no hay nada mínimo deberían tener una tienda. Y por las noches hace falta iluminación. En el mar llega mucho sargazo y no limpian realmente muy descuidado
Stayed 2 nights in Apr 2023

2/10 Terrible

Carla

Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t stay here

The whole place needs to be cleaned. Couldn’t get in the pool because of the ring of algae. One nice waiter then one very rude one. Will NEVER be back.
Stayed 4 nights in Apr 2023

2/10 Terrible

Rahil Rajeshkumar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
House keeping lady and guy stole my expensive sunglasses from my bag. When we asked them to check the cameras they did not help us out
Stayed 4 nights in Mar 2023