Title: Casa del Puerto Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=180137&destination=Puerto+Morelos%2C+Quintana+Roo%2C+Mexico&selected=25167337&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa del Puerto This beachfront escape combines sun-soaked days with relaxing poolside evenings, creating the perfect seaside retreat for travelers seeking both activity and rest ## Photo gallery for Casa del Puerto ![Outdoor pool, pool loungers - Casa del Puerto (Puerto Morelos)](https://images.trvl-media.com/lodging/26000000/25170000/25167400/25167337/c3c81e56.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Room, 1 King Bed, Accessible, Beachfront | 1 bedroom, premium bedding, minibar, in-room safe - Casa del Puerto (Puerto Morelos)](https://images.trvl-media.com/lodging/26000000/25170000/25167400/25167337/23a795c2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Casa del Puerto (Puerto Morelos)](https://images.trvl-media.com/lodging/26000000/25170000/25167400/25167337/1ebc7ac7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Aerial view - Casa del Puerto (Puerto Morelos)](https://images.trvl-media.com/lodging/26000000/25170000/25167400/25167337/adee27fd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail - Casa del Puerto (Puerto Morelos)](https://images.trvl-media.com/lodging/26000000/25170000/25167400/25167337/599aba2f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Casa del Puerto, right on the beach, offers a peaceful getaway. Guests enjoy English breakfast, afternoons by the outdoor pool or rooftop terrace, and WiFi throughout. The poolside bar serves refreshments, and kayaking opportunities await in the surrounding waters. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Breakfast included - Parking included - Free Wi-Fi - Restaurant - Air-conditioning ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 2 of 2 rooms ### View all photos for Deluxe Room, 1 King Bed, Accessible, Beachfront ![Deluxe Room, 1 King Bed, Accessible, Beachfront | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/26000000/25170000/25167400/25167337/6bb8f6bc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Accessible, Beachfront 8.8 Excellent 12 reviews - Beach view - 646 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Suite, 2 Queen Beds, Accessible, Sea Facing ![Deluxe Suite, 2 Queen Beds, Accessible, Sea Facing | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/26000000/25170000/25167400/25167337/13c2a0b0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 2 Queen Beds, Accessible, Sea Facing 7.0 Good 4 reviews - Beach view - 646 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![Couples treatment room(s), sauna, hot tub, steam room, body treatments](https://images.trvl-media.com/lodging/37000000/36780000/36776900/36776874/485a332b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Dreams Natura Resort & Spa - All Inclusive Puerto Morelos - Pool - Hot tub - All-inclusive - Spa 8.2 Very good 1,382 reviews £283 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Puerto-Morelos-Hotels-Dreams-Natura-Resort-Spa-All-Inclusive.h36776874.Hotel-Information?chkin=2026-4-12&chkout=2026-4-13&rm1=a2®ionId=180137&destination=Puerto Morelos&destType=MARKET&latLong=20.848249,-86.876106&searchId=4845f8f9-e1b9-4878-b529-1768f525af29&top_cur=GBP) Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/11000000/10230000/10226000/10225947/1f7e7577_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### El Beso Adults Only at Ocean Coral & Turquesa - 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All Inclusive Puerto Morelos - Pool - Hot tub - Breakfast included - All-inclusive 7.6 Good 1,339 reviews £252 includes taxes & fees 21 Apr - 22 Apr [](https://www.expedia.co.uk/Puerto-Morelos-Hotels-Hyatt-Ziva-Riviera-Maya-All-Inclusive.h66929913.Hotel-Information?chkin=2026-4-21&chkout=2026-4-22&rm1=a2®ionId=180137&destination=Puerto Morelos&destType=MARKET&latLong=20.848249,-86.876106&searchId=4845f8f9-e1b9-4878-b529-1768f525af29&top_cur=GBP) Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/7000000/6310000/6302300/6302296/74e98083_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Residences Riviera Cancún All Inclusive Puerto Morelos - Pool - Hot tub - All-inclusive - Spa 9.2 Wonderful 1,001 reviews £371 includes taxes & fees 11 Apr - 12 Apr [](https://www.expedia.co.uk/Puerto-Morelos-Hotels-Grand-Residences-Riviera-Cancun-All-Inclusive.h6302296.Hotel-Information?chkin=2026-4-11&chkout=2026-4-12&rm1=a2®ionId=180137&destination=Puerto Morelos&destType=MARKET&latLong=20.848249,-86.876106&searchId=4845f8f9-e1b9-4878-b529-1768f525af29&top_cur=GBP) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/870000/860400/860332/2d75998a_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort Puerto Morelos - Pool - Breakfast included - All-inclusive - Spa 9.4 Exceptional 90 reviews £403 includes taxes & fees 28 Apr - 29 Apr [](https://www.expedia.co.uk/Puerto-Morelos-Hotels-Paraiso-De-La-Bonita.h860332.Hotel-Information?chkin=2026-4-28&chkout=2026-4-29&rm1=a2®ionId=180137&destination=Puerto Morelos&destType=MARKET&latLong=20.848249,-86.876106&searchId=4845f8f9-e1b9-4878-b529-1768f525af29&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Casa-Del-Puerto-By-MIJ-Beachfront-Hotel.h25167337.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Casa-Del-Puerto-By-MIJ-Beachfront-Hotel.h25167337.Hotel-Information) ## About the area Located in Puerto Morelos, Casa del Puerto is on the beach. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Take the opportunity to explore the area for water adventures such as scuba diving. [Visit our Puerto Morelos travel guide](https://www.expedia.co.uk/Puerto-Morelos.dx180137) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.88708%2C-86.86301&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=YKNa4biJ8w6ni0-P7E2xTtOBB8U=) Ave. Maria Irene Sm12 Mz 17 Lote 4, Puerto Morelos, QROO, 77580 ### What's nearby - ![Arrecife de Puerto Morelos National Park](https://images.trvl-media.com/place/180137/91c140e6-a78d-4ca6-83f5-1d5730a86379.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Arrecife de Puerto Morelos National Park 2 min walk \- 0.1 miles - ![Puerto Morelos beach Mayan riviera Caribbean sea](https://images.trvl-media.com/place/690454137564835840/b5db516e-96e3-49fc-9c9d-0ee2231dea5e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Puerto Morelos Beach 4 min drive \- 1.2 miles - ![Ojo de Agua Beach](https://images.trvl-media.com/place/180137/a7a5559f-62e3-4be1-accb-ad55be5a4839.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ojo de Agua Beach 7 min drive \- 2.7 miles - ![Cancun_PuertoMorelosTownSquare_6260342163](https://images.trvl-media.com/place/6260342/91f7d9c0-bd25-4ec3-a5e7-86e5fe431e40.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Puerto Morelos Town Square 8 min drive \- 2.9 miles - Moon Palace Golf Club 16 min drive \- 12.3 miles ### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) 27 min drive ### Restaurants - Bistro El Beso 8 min walk - Blue Moon 6 min walk - Le Chique 16 min drive - Swim Up Bar 6 min walk - Bluewater Grill 12 min walk ## About this property ### Casa del Puerto Hotel near Puerto Morelos Beach Consider a stay at Casa del Puerto and take advantage of free English breakfast, an airport shuttle and a poolside bar. With amenities such as a beachfront location and kayaking, this hotel is the perfect place to soak up the sun. In addition to a rooftop terrace and a garden, guests can connect to free in-room WiFi. Other perks include: - An outdoor pool and a children's pool, along with sunloungers - Free self-parking - A round-trip airport shuttle (surcharge), concierge services and luggage storage - Tour/ticket information, a 24-hour front desk and smoke-free property Room features All guest rooms at Casa del Puerto include perks, such as premium bedding and furnished balconies, as well as amenities, such as free WiFi and air conditioning. Extra conveniences in all rooms include: - Bathrooms with showers and free toiletries - 40-inch flat-screen TVs with satellite channels - Ceiling fans, daily housekeeping and desks ## Similar properties ![Superior Room | Individually decorated, desk, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2490000/2489200/2489197/e8083634.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mayafair Design Hotel Zona Hotelera - All-inclusive - Pet-friendly - Parking included - Free Wi-Fi 6.6 959 reviews £61 includes taxes & fees 28 Apr - 29 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-28&endDate=2026-04-29&selected=2489197&PinnedHotelID=2489197&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/101000000/100700000/100695200/100695175/06575793.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express By Marriott Cancun Aeropuerto Cancun - Pool - Breakfast included - Pet-friendly - Parking included 8.2 Very good 819 reviews £67 includes taxes & fees 1 May - 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Pool - Parking included - Free Wi-Fi - Air-conditioning 9.2 Wonderful 1,000 reviews £76 includes taxes & fees 27 Apr - 28 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-27&endDate=2026-04-28&selected=15083296&PinnedHotelID=15083296&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=25167337&PinnedHotelID=25167337&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=25167337,2489197,100695175,50981598,68684303) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free uncovered self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Free English breakfast available daily 8:00 AM to 10:30 AM - A bar/lounge - A poolside bar - A restaurant ### Things to do - Children's pool - Kayaking - Outdoor pool ### Family friendly - Children's pool - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - On the beach - Pool loungers - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Grab bar in shower - Handrails in hallways - Pool access ramp on site - Wheelchair accessible (may have limitations) - Wheelchair-accessible bathroom vanity - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Smoke-free property ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 40-inch flat-screen TV with satellite channels ### Food and drink - Limited room service - Minibar ### More - Air conditioning - Ceiling fan - Connecting rooms available - Desk - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 10:00 PM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Renovations and closures This property is closed from 1 May 2023 to 31 December 2024 (dates subject to change). ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 70.39 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: MXN 850.00 per vehicle (return, maximum occupancy 4) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a fire extinguisher and a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Casa Puerto Boutique Hotel Puerto Morelos Casa Puerto Boutique Hotel Puerto Morelos Casa Puerto Boutique Hotel Casa Puerto Boutique Puerto Morelos Casa Puerto Boutique Hotel Casa del Puerto Boutique Hotel Puerto Morelos Puerto Morelos Casa del Puerto Boutique Hotel Hotel Hotel Casa del Puerto Boutique Hotel Casa del Puerto Boutique Hotel Puerto Morelos Casa Puerto Puerto Morelos ## Frequently asked questions ### Does Casa del Puerto have a pool? ### Is Casa del Puerto pet-friendly? ### How much is parking at Casa del Puerto ? ### What time is check-in at Casa del Puerto ? ### What time is check-out at Casa del Puerto ? ### Does Casa del Puerto provide a shuttle to the airport? ### Where is Casa del Puerto located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Casa del Puerto Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 7.8 Location ### 9.0 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 173 8 - Good 72 6 - Okay 27 4 - Poor 14 2 - Terrible 14 ## Reviews Verified ### 10/10 Excellent #### Daniel 8 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice staff, remote location, and great rooms! ##### Daniel Stayed 1 night in Dec 2022 Verified ### 8/10 Good #### Georges Edouard 8 Jan 2023 Liked: Cleanliness, property conditions & facilities Nice stay, very calm, the beach was not usable but the pool was clean and nice. ##### Georges Edouard Verified ### 10/10 Excellent #### Bernard 16 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's quite and friendly staff ##### Bernard Stayed 7 nights in Jul 2022 Verified ### 10/10 Excellent #### Thomas 8 Nov 2022 Liked: Cleanliness, staff & service, property conditions & facilities Quiet with a beautiful view ##### Thomas Stayed 1 night in Nov 2022 Verified ### 8/10 Good #### Ana 3 May 2023 Liked: Staff & service The property was conveniently located 40 min drive to down town Cancun and a quick drive to playa del carmen and other cennotes. ##### Ana Stayed 3 nights in Apr 2023 Verified ### 10/10 Excellent #### Anthony 7 Dec 2022 Liked: Cleanliness, staff & service, property conditions & facilities Right on the ocean. Beautiful views. Great price. ##### Anthony Stayed 1 night in Dec 2022 Verified ### 10/10 Excellent #### Richard 14 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Welcome return visit A wonderful hotel in a quiet area, that is right on the beach. The rooms are huge, clean and comfortable. The pool is also clean and warmed by the sun. The area around the hotel is quiet and it is worth having a car as it’s about an hour walk along the beach to Puerto Morelos town. We have stayed here before and can’t wait to stay here again. ##### Richard Stayed 1 night in Jul 2022 Verified ### 8/10 Good #### Verified traveller 14 Nov 2022 Liked: Cleanliness, staff & service, property conditions & facilities A great place to relax and be away from city noice. Most people come in couples and keep to them selves. Beach front and able to walk on it ##### Verified traveller Stayed 2 nights in Nov 2022 Verified ### 10/10 Excellent #### Jesus 12 Apr 2023 Liked: Staff & service, amenities, property conditions & facilities Atmosphere. Everything is Nice and clean ##### Jesus Stayed 4 nights in Apr 2023 Verified ### 10/10 Excellent #### Angela 22 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful view from our balcony. Staff was very friendly, and the restaurant food was very good a little slow, but it was only one person working the restaurant, so no problem waiting as i was in no hurry ##### Angela Verified ### 8/10 Good #### Julie 9 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We arrived later in the evening. All was ready for us. Security made sure we were who we were and I can say he was very friendly. Breakfast was good! ##### Julie Stayed 1 night in Feb 2023 Verified ### 8/10 Good #### Brenda 19 Nov 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The staff was great, responding quickly to any questions or concerns. The site is incredible, apparently reno's are coming. The drawback, is distance to town, shopping and restaurants. A diamond in the rough. ##### Brenda Stayed 5 nights in Nov 2022 Verified ### 8/10 Good #### Hector 8 Jan 2023 Liked: Cleanliness, staff & service, property conditions & facilities Need a little more staff to keep kitchen/meals service satisfactory. Showers are very slippery, need to add rubber mats. Awesome location right on the beach ##### Hector Verified ### 6/10 Okay #### Jose L 8 Oct 2022 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Property is ok but location is difficult to find about one hour from zona hotelera. Breakfast was disappointing and the waiters need to be more kind. ##### Jose L Stayed 6 nights in Oct 2022 Verified ### 6/10 Okay #### Ofure 24 Apr 2023 Liked: Cleanliness Disliked: Amenities If you are looking for a quiet and affordable place by the ocean, this property offers that. However, the beach front was very dirty, the breakfast option offered by the restaurant was not great. If you are a big eater, don’t depend on the restaurant breakfast option. Getting to town for more food options is like an hour walk using the beach front. ##### Ofure Stayed 7 nights in Apr 2023 Verified ### 8/10 Good #### Verified traveller 8 Sept 2022 Liked: Staff & service, property conditions & facilities, room comfort #### Good value for the money Overall good for the price , nice big room a little worn down but ok. Pool was dirty and green in the sides. The girl at the reception was so nice and helpful ##### Verified traveller Stayed 2 nights in Sep 2022 Verified ### 4/10 Poor #### SHLOMO 25 Mar 2023 Disliked: Cleanliness, property conditions & facilities, room comfort #### unmaintained the hotel is unmaintained, weak stream in bathroom shower, 1 of the 2 tabs is trembling, no blankets, nice view ##### SHLOMO Stayed 1 night in Mar 2023 Verified ### 2/10 Terrible #### Carla 7 Apr 2023 Disliked: Cleanliness, property conditions & facilities, room comfort #### Don’t stay here The whole place needs to be cleaned. Couldn’t get in the pool because of the ring of algae. One nice waiter then one very rude one. Will NEVER be back. ##### Carla Stayed 4 nights in Apr 2023 Verified ### 4/10 Poor #### Sergio 27 Mar 2023 Disliked: Cleanliness, property conditions & facilities Lots of things were broken. Our shower drain backed up. The sliding glass door didn't close. NEED SOME TLC ##### Sergio Stayed 2 nights in Mar 2023 Verified ### 6/10 Okay #### Alexey 16 Jan 2023 Liked: Cleanliness #### You can get much nicer hotel for this price Hotel is very remote. you definitely need a car. Very poor breakfast for this price in Mexican terms. My room #103 was close to some water pump.. or something, You could constantly hear it. But it wasn't too noisy and very disturbuing. Overall comfortable hotel. Nice view. Direct access to the beach, but there was a lot of seaweed. I've been to many beaches on Yucatan. this one was the least pleasant. May be i was unlucky with the season. Howerver, there was no sea weed on other beaches i visited before and after, ##### Alexey Stayed 1 night in Jan 2023 Verified ### 2/10 Terrible #### Rahil Rajeshkumar 1 Apr 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities House keeping lady and guy stole my expensive sunglasses from my bag. When we asked them to check the cameras they did not help us out ##### Rahil Rajeshkumar Stayed 4 nights in Mar 2023 Verified ### 8/10 Good #### Alina-Ramona 4 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely calm spot with great staff We loved the service offered by the restaurant staff here. Thanks to Marco Polo and Victor especially!! And to all the maintainance and kitchen folks and ladies. They were lovely and did their best. The food was good and the pool area with palm trees very peaceful. They kept the place clean, but the rooms are not newly renovated nor modern, but we didn’t mind it. The beach is not cleaned of seaweed so you won’t be able to swim. You need to walk on the beach for at least 20 minutes to find a cleaner beach during this period. It was calm and small which is what we were looking for. The taxis to move around will cost you a lot so if you’re not renting a car or if you’re not 4, be aware of that. We recommend you buy plenty of water in the city stores and bring with you cause the hotel won’t give you for free except on your first day. The ice cream is delicious. Make sure to have some beer provisions cause they might go out of stock of your preferred beer. Most guided tours pick you up at Ocean Coral Turquesa which is a 5 min walk away on the beach. ##### Alina-Ramona Stayed 7 nights in Jun 2022 Verified ### 2/10 Terrible #### Clay 7 May 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### No point, Hotel is shut down Absolutely the worst. Checked in with no staff just a key left on front desk, elevator broke on way up to floor with luggage, old razors left from previous guests in bathroom and shower, dirty hairy sheets, shared patio with other rooms and door to patio couldnt be locked as was previously broken into. Safe was not bolted down could just pick it up, lock on safe punched out no way to lock it. Then i spot someone pulling into parking area unloading stuff to hotel and i ask them about who to contact about our room - zero staff anywhere, and it turns out they are the owners (not the mgmt company) and they let me know the hotel is shutting down the very next day Nd they just returned from the lawyers signing the shut down of the hotel due to MIJ poor management...now my wife and I are in Mexico for a week with nowhere to stay...hotels.com helped us recover the remaining week of our vacation but what a gong show... ##### Clay Stayed 6 nights in Apr 2023 Verified ### 2/10 Terrible #### Kristen 25 Jul 2022 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Do NOT book this property. We contacted the property PRIOR to arrival and asked if they offered transportation to their property from the airport. Someone emailed us the information, we emailed back our flight arrangements and they had someone at the airport waiting for us. We were told this was a COMPLIMENTARY transportation. The person that picked us up had NO IDEA where he was taking us. He pulled over (at 11:30pm) twice to try to find the hotel. He eventually attempted to drop us off in a very shady area of town. We kept telling him it was not the hotel but he insisted we get out. We said no. My husband turned on his GPS and told the driver to follow our directions. When we finally got to the hotel, my husband went to talk to the manager bc it did not look like a hotel. It looked like apartments. The manager came out and talked to the driver like they knew each other…but the driver had no idea where he was going? The manager told us to pay the driver $60\. We had an email stating it was a complimentary transfer. The manager kept saying no. We ended up NOT staying there bc they didn’t honor their word, the property was NOT as pictured and it looked incredibly unsafe. ##### Kristen Stayed 1 night in Jul 2022 Verified ### 4/10 Poor #### Mark C 19 Mar 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Sad but true. I've stayed here 3 times before the last was in 2020\. The place is falling apart. I stayed with a group of friends ,four rooms total. Our room had no air conditioning and the room smelled of chemicals. There was a strange grease like substance on much of the floor..probably bug spray. It was nearly impossible to open and close the patio door. Our room had two beach towels, no hand towels. My friends rooms ...one had a huge puddle of water under his AC by morning. The other room the shower drain didn't work. The bathroom fixtures were corroded and in one room the toilet needed repair. The desk clerks were hopeless. Regarding the restaurant there was no ice, no avocadoes. My wife and I ordered mixed salads and we each received a plate with sliced tomato on it. The pool is filthy and one of the underwater lights is hanging by it's electrical cord. The hotel is a disaster. I would like to say one employee who's name is Romeo tried to " fix" all these issues. He deserves a raise. I'm really bummed because this was my airport hotel as I fly in and out of Cancun frequently and it was a hidden gem. Now that I'm traveling again I will find another hotel. Truly a shame. ##### Mark C Stayed 1 night in Mar 2023 ### Expedia's Latest Trends ### Hotels > - [The Beachfront by The Fives Hotels - A la Carte All Inclusive Adults Only](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Beachfront-By-The-Fives-Hotels.h101254610.Hotel-Information) > - [Secrets Aura Cozumel - Adults Only - All Inclusive](https://www.expedia.co.uk/Cozumel-Hotels-Secrets-Aura-Cozumel-All-Inclusive-Adults-Only.h1854031.Hotel-Information) > - [Barcelo Maya Grand](https://www.expedia.co.uk/Xpu-Ha-Hotels-Barcelo-Maya-Grand-Resort.h36196998.Hotel-Information) > - [Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive](https://www.expedia.co.uk/Isla-Mujeres-Hotels-Secrets-Playa-Blanca-Costa-Mujeres-Adults-Only.h96116315.Hotel-Information) > - [Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Nickelodeon-Hotels-Resorts-Riviera-Maya-Gourmet-By-Karisma-All-Inclusive.h64410194.Hotel-Information) > - 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