Search Sports Hotels in Cancun South

"This hotel met all the expectations. Our family typically stay at the Riu but we decided to try something new. We were very impressed with their food, service, and ease when scheduling an event. We celebrated my aunts 50th bday and Viri was easy to work with. She had everything ready for us and they assigned 3 of the best waiters to help deliver a great experience. We were a group of 25 and when I say everyone was happy just shows what a great resort this was."

"The worst place to go to ... very bad customer service "

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"Was really good overall the food was kinda mid but staff was nice nd all"

"The entire staff was outstanding. The food & drinks also excellent. Would absolutely return."

"Most of the front desk staff were unable to assist me with even the most basic requests, which made the entire stay far more frustrating than it should have been. Simple questions either took forever to get answered or were ignored altogether, and there was zero coordination between team members. It honestly felt like no one knew what was going on and I was left to deal with everything myself. Check-in set the tone immediately. I presented my driver’s license as proof of ID, which is standard anywhere, and it was denied without any clear explanation. That shouldn’t even be an issue, yet it turned into one and created unnecessary frustration right from the start. I made a birthday request at check-in since the celebration was the very next day. I was told it would take 24 hours, which was already pushing it, but it ended up taking 72 hours, making it completely useless. The next day, I had to leave the hotel myself to buy birthday items because it was obvious the staff wasn’t going to follow through. The room conditions were unacceptable. The shower head was broken, the bathroom fan didn’t work, the mini fridge was leaking water, and the TV was never connected to WiFi. These are basic things that should have been checked before I even walked in. The food was average and I even got sick once, which says enough. The only people who actually did their job well were the servers and bartenders. Pool activities and beach kayaks were great, but overall the experience was a mess"

"I stayed for five days with my husband. The hotel has a wonderful view of its beautiful beach and access to all places is very easy. This is the third time I've stayed at this hotel and I would do it again because it's nice hotel"

"The staff was amazing! Beautiful property stayed here with my family"

"We had an excellent time staying at the moon palace. The staff is the friendliest that I have encountered in a long time. The property is very large. We had a room that required a golf cart to get around, but it was beautiful seeing all areas of the property. They have a wonderful golf course, three different hotels. If we were to go back, I would stay at the Grad hotel, which is the newer property. The staff was kind enough to grant us a two day guest pass to that location and it was extremely nice. This property is also extremely friendly for families. Since it was just my wife and I, we would likely come back with family and friends that have kids.If we book again to this location, we will stay at the grand. The only part that is a little bummer is that there is so much sea weed up and down the coast. This hotel does its best to keep the beaches clean, but there is a lot of sea weed in the water. My understanding is that this is seasonal, and there are certain areas up and down the coastline that have very heavy amounts of it, and some areas are more clean of it. Overall, very nice hotel, great amenities, and excellent friendly staff!"