Comfort Inn Cancun Aeropuerto

Photo gallery for Comfort Inn Cancun Aeropuerto

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Pool
Pool
Pool
Premium bedding, pillow-top beds, in-room safe, desk

Overview of Comfort Inn Cancun Aeropuerto

Comfort Inn Cancun Aeropuerto

3.0 star property
Guests rated this property 3.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
Carr. Cancun/Aeropouerto, Cancun, QROO, 77560

Explore the area

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)7 min drive
  • Popular LocationVentura Park Cancun7 min drive
  • Popular LocationParish of the Risen Christ8 min drive
  • Popular LocationCancun Country Club10 min drive

Choose dates to view prices

About this area

Cancun

Comfort Inn Cancun Aeropuerto is located near the beach and in an area with great airport proximity. The area's natural beauty can be seen at Delfines Beach and Turtle Beach, while Ventura Park Cancun and Aquaworld are popular area attractions. Xoximilco and Costa Occidental de Isla Mujeres National Park are also worth visiting. Scuba diving, snorkelling and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • Xoximilco - 7 min drive
  • Ventura Park Cancun - 7 min drive
  • Parish of the Risen Christ - 8 min drive
  • Cancun Country Club - 10 min drive
  • El Rey Ruins - 15 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 7 min drive

Restaurants

  • Tinto - 9 min drive
  • Krispy Kreme - 9 min drive
  • Peter Piper Pizza - 10 min drive
  • Terra Nostra - 10 min drive
  • Indochine - 11 min drive

About this property

Comfort Inn Cancun Aeropuerto

3-star hotel with free breakfast and rooftop terrace
This smoke-free hotel features a rooftop terrace, a 24-hour business centre and a conference centre. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, a 24-hour front desk and express check-out. All 65 rooms offer comforts such as pillowtop beds and premium bedding, plus Netflix and plasma TVs with digital channels. Room service, coffee makers and free bottled water are among the other amenities available to guests.
Comfort Inn Cancun Aeropuerto offers 65 accommodations with laptop-compatible safes and complimentary bottles of water. Pillowtop beds feature premium bedding. 32-inch Plasma televisions come with digital channels and Netflix.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Choice)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Extended parking on site (MXN 85 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 7 AM–10:30 AM
  • Room service available

Conveniences

  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business centre
  • Conference centre (269 square feet of space)
  • A meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch plasma TV
  • Digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 380, per pet, per night, plus a deposit of MXN 500 per night

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night
  • Service fee: MXN 20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Extended parking fee: MXN 85 per day
  • Pet deposit: MXN 500 per night
  • Pet fee: MXN 380 per pet, per night
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property

Property is also known as

Cancun Comfort Inn
Cancun Comfort Inn Aeropuerto
Comfort Inn Aeropuerto Cancun
Comfort Inn Aeropuerto Hotel Cancun
Comfort Inn Cancun
Comfort Inn Cancun Aeropuerto
Comfort Inn Cancun Aeropuerto Hotel Cancun
Comfort Inn Cancun Aeropuerto Hotel
Comfort Inn Aeropuerto Hotel
Comfort Inn Aeropuerto
Comfort Inn Cancun Aeropuerto Hotel
Comfort Inn Cancun Aeropuerto Cancun
Comfort Inn Cancun Aeropuerto Hotel Cancun

Overall score and ratings

2.5
Rating 5 - Excellent. 84 out of 987 reviews
5 - Excellent 9%
Rating 4 - Good. 163 out of 987 reviews
4 - Good 17%
Rating 3 - Okay. 199 out of 987 reviews
3 - Okay 20%
Rating 2 - Poor. 209 out of 987 reviews
2 - Poor 21%
Rating 1 - Terrible. 332 out of 987 reviews
1 - Terrible 34%

3.1/5

Cleanliness

2.8/5

Staff & service

2.3/5

Amenities

2.6/5

Property conditions & facilities

2.4/5

Eco-friendliness

1/5 Terrible

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There wasn’t anything to like about this property! Comfort Inn is obviously ignoring their brand name at this location. It is a very poor place to stay. Furniture is damaged, very old with surfaces peeling up. No ice available and no fridge.
Stayed 1 night in May 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints
Stayed 4 nights in Apr 2022

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nothing at all like the photos. There is no rooftop hot tub or bar area. I took photos of the damage and the peeling paint everywhere, it was unusable by guests. The rooftop patio had broken pipes and wires hanging down, and appeared like it has been unusable for years. Our room was filthy, and looked like it had not been cleaned for a very long time. The lobby and dining areas were also dirty, and breakfast was not available until after 7 am. Do not waste your money, stay somewhere else.
Stayed 1 night in Apr 2022

2/5 Poor

Liked: Cleanliness, staff & service
Room has webs all over the bathroom ceiling. No chair at the desk to sit on. No TV remote in the room. TV was not working anyways.
Stayed 1 night in Apr 2022

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst hotel experiences that I've had in my life: the hotel staff doesn't care at all about the customers. We booked a night and a breakfast included. The "breakfast" was a TABLESPOON of scrambled eggs and a tablespoon of beans. It's not a joke! This is the full portion provided for each guest and you are NOT allowed to ask for more (we did ask but they seriously refused to give more than that!). From this perspective, be prepared to have no breakfast. The second thing was the elevator One of the worst hotel experiences that I've had in my life: the hotel staff doesn't care at all about the customers. I booked a night and a breakfast included but no early breakfast. The second thing was the elevator which was broken down when we arrived but they refused to help with the luggage in any way (or at least offer a little bit of empathy). Plus even which was broken down when we arrived but they refused to help with the luggage in any way (or at least offer a little bit of empathy). Plus even though it is an airport hotel, you need a not so cheap taxi to get there. They advertise they have transportation but they don’t have transportation at all If I knew all this before, I would definitely NOT book this hotel. I hope it helps other people to make the right decision.
Stayed 1 night in Apr 2022