Playa del Carmen Main Beach

The rooms and staff were nice. The private beach area was not accessible because of the seaweed and the smell was horrible. No one on the property was working to remove the seaweed. Angel did upgrade my room and I appreciated it greatly, but the experience was still limited. I chose the place to simply relax without having to do too much to enjoy my time, but I couldn’t. Other than that, it was just ok. I only experienced the room and some food, which happened to be expensive. The staff did bring it to the room so that’s a plus. Other properties on the strip, towards Secrets, was stench free and the beach area seemed to be clearer.

Lo que me pareció bueno es que está cerca de muchos restaurantes, el hotel estaba limpio, la alberca me encantó, pero lo que no me gustó es que tenías que caminar bastante para tomar el elevador

Best customer service ever.