El Cedral

We weren't told about the construction, the elevator to our room wasn't working and we were on the 4th floor. The phone didn't work, the oom that we reserved had leaking a roof in the bathroom, we were locked inside the lobby elevator due to electricity issues. After waiting in the lobby for 4hrs and finally getting into our room, there was no running water. The food was not good and was served cold. We paid $100 for snorkeling photos and have not received them as of yet. This is our 3rd trip to Secrets and we were very disappointed. I feel that I deserve a credit at this point and will not be going again. Have a great day.

We have been frequent guests over the past 20 years! Truly a vacation every visit! Staff is top notch!! From the very caring and attentive bellman, extremely welcoming every time, We have brought our families and our staff several times over the years!! We are always welcomed with a sweet and genuine "Welcome Home" from Abraham and all of the up front staff!! Javi took great care of us each and every evening at the indoor bar and has a great sense of humor!! We hit on some pretty rainy days and the port was closed, which kept us from diving....but the Palace didn't miss a beat and kept us happy and well taken cared of at every turn! Our room was exceptionally clean and the food was great as usual!! We loved the food at all restaurants, love the handmade tortillas and pork pastor in the Mexican restaurant and the very accommodating, very good Asian restaurant, our favorite is the food and atmosphere of Flamingos and the entertainment is always fun. Loved the guitar musicians/singing couple who were there two nights, exceptional! We had room service twice, always exceptional!

I had a swim out ocean view I arrived Saturday October 10th had paid for an upgrade. I immediately noticed a smell the seaweed was being cleaned up from the Secrets Resort and most of Dreams except the last third of the beach. It was about a foot deep and smelled really bad. I started complaining it wasn’t cleaned up until Wednesday 10/14 5 days into my stay at the resort. That was unacceptable especially if you tried to eat outside of the Italian restaurant and it smelled like dead fish.