Title: Secrets Aura Cozumel - Adults Only - All Inclusive Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Secrets Aura Cozumel - Adults Only - All Inclusive Adults-only beachfront property with 3 outdoor pools ## Photo gallery for Secrets Aura Cozumel - Adults Only - All Inclusive ![3 outdoor pools, pool loungers - Secrets Aura Cozumel - Adults Only - All Inclusive (Cozumel)](https://images.trvl-media.com/lodging/2000000/1860000/1854100/1854031/0cbcd4bd.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/8081dfd9-44b2-4477-a9c1-007fabbea305-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Preferred Club Superior Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated - Secrets Aura Cozumel - Adults Only - All Inclusive (Cozumel)](https://images.trvl-media.com/lodging/2000000/1860000/1854100/1854031/80c2f4bf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![On the beach, beach massages, scuba diving, snorkelling - Secrets Aura Cozumel - Adults Only - All Inclusive (Cozumel)](https://images.trvl-media.com/lodging/2000000/1860000/1854100/1854031/5e68168d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor wedding area - Secrets Aura Cozumel - Adults Only - All Inclusive (Cozumel)](https://images.trvl-media.com/lodging/2000000/1860000/1854100/1854031/3f3c3e89.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find true relaxation at Secrets Aura Cozumel, an adults-only all-inclusive beachfront retreat. Enjoy sun-soaked days at Mr. Sancho's Beach, rejuvenating spa treatments, and dining at five international restaurants. Active guests love the windsurfing and yoga classes. ## Reviews 6.8 ## Popular amenities - Bar - All-inclusive - Pool - Gym - 24/7 front desk £333 includes taxes & fees 15 Dec - 16 Dec ## Room options ### Check availability for these dates Tonight [Dec 14 - Dec 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=1854031&PinnedHotelID=1854031&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=1854031&PinnedHotelID=1854031&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 15 - Dec 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=1854031&PinnedHotelID=1854031&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=1854031&PinnedHotelID=1854031&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 19 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=1854031&PinnedHotelID=1854031&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=1854031&PinnedHotelID=1854031&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=1854031&PinnedHotelID=1854031&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=1854031&PinnedHotelID=1854031&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 14 of 14 rooms ### View all photos for Junior Suite Ocean View King ![Free minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1860000/1854100/1854031/afc31555.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Ocean View King ### Highlights Balcony Separate sitting area Individually furnished Individually decorated Air conditioning Free rollaway/extra beds Free minibar items HDTV - 753 sq ft - 1 bedroom - Sea view - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite Ocean View Swim Out King ![Free minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1860000/1854100/1854031/afc31555.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Ocean View Swim Out King ### Highlights Balcony Separate sitting area Individually furnished Individually decorated Air conditioning Free rollaway/extra beds Free minibar items HDTV - 753 sq ft - 1 bedroom - Ocean view - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite Pool View King Bed ![Free minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1860000/1854100/1854031/232a4503.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Pool View King Bed ### Highlights Balcony Separate sitting area Individually furnished Individually decorated Air conditioning Free rollaway/extra beds Free minibar items HDTV - 538 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite Pool View Swim Out King ![Junior Suite Pool View Swim Out King | Free minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1860000/1854100/1854031/06282bfd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Pool View Swim Out King ### Highlights Balcony Separate sitting area Individually furnished Individually decorated Air conditioning Free rollaway/extra beds Free minibar items HDTV - 538 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Preferred Club Junior Suite Pool View King ![Free minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1860000/1854100/1854031/36516203.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Preferred Club Junior Suite Pool View King ### Highlights Furnished balcony Separate sitting area Individually furnished Individually decorated Air conditioning Club Lounge Free rollaway/extra beds Free minibar items - 731 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Preferred Club Junior Suite Ocean Front King ![Preferred Club Junior Suite Ocean Front King | Free minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1860000/1854100/1854031/7a027747.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Preferred Club Junior Suite Ocean Front King ### Highlights Furnished balcony Separate sitting area Individually furnished Individually decorated Air conditioning Club Lounge Free rollaway/extra beds Free minibar items - 731 sq ft - 1 bedroom - Ocean view - Sleeps 2 - 1 King Bed ### View all photos for Preferred Club Junior Suite Ocean View King ![Preferred Club Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1860000/1854100/1854031/3b904411.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Preferred Club Junior Suite Ocean View King ### Highlights Furnished balcony Separate sitting area Individually furnished Individually decorated Air conditioning Club Lounge Free rollaway/extra beds Free minibar items - 731 sq ft - 1 bedroom - Partial ocean view - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite Ocean View Double ![Junior Suite Ocean View Double | Free minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1860000/1854100/1854031/cc00058a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Ocean View Double ### Highlights Furnished balcony Separate sitting area Individually furnished Individually decorated Air conditioning Free rollaway/extra beds Free minibar items HDTV - 731 sq ft - 1 bedroom - Ocean view - Sleeps 2 - 2 Double Beds ### View all photos for Preferred Club Junior Suite Ocean View Swim Out King ![Free minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1860000/1854100/1854031/1e9f1724.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Preferred Club Junior Suite Ocean View Swim Out King ### Highlights Furnished patio Separate sitting area Individually furnished Individually decorated Air conditioning Club Lounge Free rollaway/extra beds Free minibar items - 731 sq ft - 1 bedroom - Partial ocean view - Sleeps 2 - 1 King Bed ### View all photos for Preferred Club Junior Suite Pool View Double ![Free minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1860000/1854100/1854031/36516203.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Preferred Club Junior Suite Pool View Double ### Highlights Furnished balcony or patio Separate sitting area Individually furnished Individually decorated Air conditioning Club Lounge Free rollaway/extra beds Free minibar items - 731 sq ft - 1 bedroom - Sleeps 2 - 2 Double Beds ### View all photos for Preferred Club Superior Junior Suite Ocean View King ![Preferred Club Superior Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1860000/1854100/1854031/80c2f4bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Preferred Club Superior Junior Suite Ocean View King ### Highlights Balcony Separate sitting area Individually furnished Individually decorated Air conditioning Club Lounge Free rollaway/extra beds Free minibar items - 750 sq ft - 1 bedroom - Ocean view - Sleeps 2 - 1 King Bed ### View all photos for Preferred Club Junior Suite Ocean Front Plunge Pool King ![Preferred Club Junior Suite Ocean Front Plunge Pool King | Free minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1860000/1854100/1854031/782b9c33.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Preferred Club Junior Suite Ocean Front Plunge Pool King ### Highlights Furnished balcony Separate sitting area Individually furnished Individually decorated Private plunge pool Air conditioning Club Lounge Free rollaway/extra beds - 790 sq ft - 1 bedroom - Beach view - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite, 1 King Bed ![Free minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/2000000/1860000/1854100/1854031/232a4503.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed ### Highlights Balcony Separate sitting area Individually furnished Individually decorated Air conditioning Free rollaway/extra beds Free minibar items HDTV - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Junior Suite, 1 King Bed, Terrace, Ocean View ![In-room dining](https://images.trvl-media.com/lodging/2000000/1860000/1854100/1854031/e910cf6a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed, Terrace, Ocean View ### Highlights Balcony or patio Separate sitting area Individually furnished Individually decorated Air conditioning Club Lounge Free rollaway/extra beds Free minibar items - 1 bedroom - Sea view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCozumel-Hotels-Secrets-Aura-Cozumel-All-Inclusive-Adults-Only.h1854031.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCozumel-Hotels-Secrets-Aura-Cozumel-All-Inclusive-Adults-Only.h1854031.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.40487%2C-87.01482&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=gLe1iwi15jtCd5CzwqQoHw3R3Vc=) Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600 #### What's nearby - Arrecifes de Cozumel National Park \- 3 min walk \- 0.2 miles - Paradise Beach \- 5 min walk \- 0.3 miles - Playa Mia Grand Beach and Water Park \- 15 min walk \- 0.8 miles - Mr. Sancho's Beach Club \- 15 min walk \- 0.8 miles - Cozumel Maritime Terminal \- 15 min drive \- 11.0 miles #### Getting around - Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 24 min drive #### Restaurants - ‪The Money Bar - ‬9 min drive - ‪El Patio Lobby Bar - ‬5 min drive - ‪Los Olivos - ‬4 min drive - ‪Restaurant Bordeaux - ‬1 min walk - ‪Beach Club - ‬5 min drive ## About this property ### Secrets Aura Cozumel - Adults Only - All Inclusive Luxury all-inclusive property near Paradise Beach Located close to Mr. Sancho's Beach Club, Secrets Aura Cozumel - Adults Only - All Inclusive provides a swim-up bar, a beach bar and a poolside bar. With a beachfront location, beachfront dining and beach massages, this property is the perfect place to soak up some sun. Treat yourself to a body wrap, a Swedish massage or aromatherapy at Secrets Spa by Pevonia, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. The health club offers fitness classes and yoga classes; other things to do include boat tours, sailing and volleyball. Stay connected with free in-room WiFi, and guests can find other amenities, such as shopping on-site and a coffee shop/cafe. You'll also find perks such as: - 3 outdoor pools, along with sunloungers and a swim-up bar - Free self-parking and valet parking - Free bike hire, 2 outdoor tennis courts and express check-out - Express check-in, meeting rooms and a gift shop - Guest reviews give top marks for the beach locale, pool and helpful staff Room features All 266 individually furnished rooms feature comforts, such as laptop-friendly workspaces and air conditioning, in addition to perks, such as separate sitting areas and free stocked minibars. Guests reviews speak well of the clean rooms at the property. Other conveniences in all rooms include: - Designer toiletries, showers and hairdryers - HDTVs with premium channels - Separate sitting areas, LED light bulbs and free extra beds ### All-inclusive details This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages Buffet and à la carte meals, snacks and beverages included In-room minibar (all beverages included) ### Activities and facilities/equipment All non-motorised water sports, land activities and use of recreational facilities and equipment are included. ### Water activities Kayaking Snorkelling ### Land activities Cycling Fitness facilities Tennis Tennis lessons Volleyball ### Lessons/classes/games Cooking Dancing Language Yoga ### Entertainment On-site live performances Theme parties ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/73000000/72630000/72624100/72624010/211f3915.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dreams Cozumel Cape Resort & Spa - All Inclusive Cozumel - On private beach - Pool - All-inclusive - Spa 7.8 Good 387 reviews £317 includes taxes & fees 15 Dec - 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On private beach - Pool - Spa - Pet-friendly 9.4 Exceptional 1,003 reviews £265 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=20924&PinnedHotelID=20924&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/470000/460500/460408/fed9427a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Allegro Cozumel All Inclusive Cozumel - On private beach - Pool - Hot tub - Breakfast included 8.2 Very good 1,065 reviews £243 includes taxes & fees 14 Jan - 15 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=460408&PinnedHotelID=460408&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, sun-loungers, beach umbrellas, beach towels](https://images.trvl-media.com/lodging/10000000/9440000/9438200/9438146/4e658797.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cozumel Hotel & Resort - All Inclusive Colonos Cuzamil - Pool - All-inclusive - Spa - Pet-friendly 8.0 Very good 1,151 reviews £143 includes taxes & fees 16 Dec - 17 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-16&endDate=2025-12-17&selected=9438146&PinnedHotelID=9438146&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site - Free uncovered valet parking on site - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Food and drink - 5 restaurants - A beach bar - A coffee shop/cafe - A poolside bar - A swim-up bar - Coffee and tea in common areas - Private picnics - Snack bar/deli ### Restaurants on site - Barefoot Grill - Bordeaux - Gohan - Oceana - Windows ### Things to do - 2 outdoor tennis courts - 3 outdoor pools - Arcade/game room - Boat tours - Fishing - Fitness classes - Free bicycle rentals - Full-service spa - Health club - Kayaking - Personal motorised watercraft - Sailing - Scuba diving - Shopping - Snorkelling - Volleyball - Windsurfing - Yoga classes ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business centre - Conference space - Meeting rooms ### Outdoors - Barbecue grill - Garden - On the beach - Pool loungers ### Full-service spa - Aromatherapy - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - In-room massages - Manicures/pedicures - Outdoor treatment areas - Reflexology - Sauna - Spa treatment rooms - Sports massages - Steam room - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair-accessible parking ### More - 4 floors - Banquet hall - Built in 2007 - Smoke-free property - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free rollaway/extra bed ### Bathroom - Designer toiletries - Dressing gowns - Hair dryer - Shampoo - Shower - Slippers - Soap - Toilet paper - Toothbrush and toothpaste - Towels provided ### Entertainment - Flat-screen TV with premium cable channels - IPod dock ### Food and drink - Free stocked minibar - Restaurant dining guides ### More - Access via exterior corridors - Air conditioning - Ceiling fan - Desk - Individual decor - Individual furnishings - Iron/ironing board - Laptop workspace - LED lighting - Phone - Safe - Separate sitting area ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Free rollaway/extra beds! Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Guests under 18 years old are not permitted at this adults-only property Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation A car is recommended for transport to and from this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Aura Cozumel Secrets Aura Secrets Cozumel Cozumel Secrets Aura Secrets All Inclusive Cozumel Secrets Aura All Inclusive Secrets Aura Cozumel Secrets Aura Cozumel All Inclusive Secrets Cozumel Secrets Cozumel All Inclusive Secrets Cozumel Aura Aura Cozumel Grand Hotel Cozumel Secrets Aura Secrets Aura Cozumel All Inclusive All-inclusive property Secrets Aura All Inclusive All-inclusive property Secrets Aura Cozumel All Inclusive Hotel Secrets Aura Cozumel - All Inclusive Cozumel Secrets Aura Cozumel All Inclusive Hotel Secrets Aura All Inclusive Hotel Secrets Aura All Inclusive Cozumel Secrets Aura Cozumel - All Inclusive Hotel Hotel Secrets Aura Cozumel - All Inclusive Secrets Aura Cozumel - All Inclusive Cozumel Secrets Aura Cozumel Inclusive ## Frequently asked questions ### Does Secrets Aura Cozumel - Adults Only - All Inclusive have a pool? ### How much does it cost to stay at Secrets Aura Cozumel - Adults Only - All Inclusive? ### Is Secrets Aura Cozumel - Adults Only - All Inclusive pet-friendly? ### How much is parking at Secrets Aura Cozumel - Adults Only - All Inclusive? ### What time is check-in at Secrets Aura Cozumel - Adults Only - All Inclusive? ### What time is check-out at Secrets Aura Cozumel - Adults Only - All Inclusive? ### Are there all-inclusive benefits at Secrets Aura Cozumel - Adults Only - All Inclusive? ### Where is Secrets Aura Cozumel - Adults Only - All Inclusive located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Secrets Aura Cozumel - Adults Only - All Inclusive Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.2 Cleanliness ### 10 Location ### 8.0 Staff & service ### 7.4 Eco-friendliness ### 6.2 Property conditions & facilities 10 - Excellent 322 8 - Good 229 6 - Okay 279 4 - Poor 168 2 - Terrible 148 ## Reviews ### 10/10 Excellent #### jill 5 Dec 2025 Liked: Cleanliness, staff & service We love this resort. The staff are family - that’s why we keep coming back ❤️❤️ ##### jill Stayed 7 nights in Nov 2025 ### 8/10 Good #### Robert 3 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room had ac problems from the second day. The staff was very friendly and helpful. ##### Robert Stayed 5 nights in Oct 2025 ### 6/10 Okay #### Stanley Allen 16 Nov 2025 Disliked: Property conditions & facilities It needed more restaurants open and more nightly shows. ##### Stanley Allen Stayed 7 nights in Nov 2025 ### 8/10 Good #### Michelle 18 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Room had great view, staff were nice. Only complaint was no hot water which kind of a big deal!! ![](https://a.travel-assets.com/ugc/hotel-reviews/0d1704d3-2fd3-4c3f-b0de-5f235fd6e1eb-1763440388429.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/81aea228-1520-4332-9976-e38aae6a4a40-1763440381800.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Michelle Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### Larry 29 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect every time we stay. ##### Larry Stayed 4 nights in Sep 2025 ### 6/10 Okay #### Robert 1 Dec 2025 Liked: Cleanliness, staff & service Not much in the way of Activities and entertainment. The food was not all that good. ##### Robert Stayed 5 nights in Nov 2025 ### 6/10 Okay #### magdalena 16 Nov 2025 Liked: Cleanliness Disliked: Property conditions & facilities room ok, nice view, not hot water for duration of our 7 days stay ##### magdalena Stayed 7 nights in Nov 2025 ### 8/10 Good #### Jeffery Knute 9 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Some construction and once someone serviced the AC unit but left a mess in bathroom sink. Food and especially desserts could have been better ##### Jeffery Knute Stayed 7 nights in Nov 2025 ### 2/10 Terrible #### Gary Michael 11 Dec 2025 Disliked: Cleanliness, staff & service, property conditions & facilities 5 restaurants and nowhere close to enough seating. Every time we tried, we had to wait for close to 2 hours, so we settled for the mediocre buffet options. Pool bars closed at 5:00\. Ridiculous! ##### Gary Michael Stayed 8 nights in Nov 2025 ### 10/10 Excellent #### Melody 9 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful updated rooms, staff was all very helpful, food was great! Enjoyed this resort immensely and will definitely come back! ##### Melody Stayed 5 nights in Aug 2025 ### 4/10 Poor #### Susan Brooke 29 Nov 2025 Disliked: Cleanliness, property conditions & facilities Pipes were busted, I had no hot water for 3 days, no water at all for a day, the resort overall did not live up to secrets reputation, staff were nice at least, but I wouldn’t go back, The beach was nice, water clear. Layout of resort confusing too. ##### Susan Brooke Stayed 3 nights in Nov 2025 ### 6/10 Okay #### stella m 22 Oct 2025 Liked: Staff & service Disliked: Amenities I needed to be on the 1st floor due to my back pain and the staff was more than happy to accommodate my needs. We were close to the beach and we enjoyed the time we spent there. ![Poolside](https://a.travel-assets.com/ugc/hotel-reviews/3e3bcedb-7c44-4b90-9144-829eb53150a0-1761145930951.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Oceanfront](https://a.travel-assets.com/ugc/hotel-reviews/c1b9d12c-8a2d-43ea-a4a7-7797fa5a02c6-1761145927651.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Ocean at dawn](https://a.travel-assets.com/ugc/hotel-reviews/dbe25298-4b83-4e6e-95f8-cacf65ba11fe-1761145928609.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Ocean fron](https://a.travel-assets.com/ugc/hotel-reviews/aecde809-bf7a-437a-9709-560c82faf175-1761145929949.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### stella m Stayed 3 nights in Oct 2025 ### 4/10 Poor #### Cheryl 8 Dec 2025 The resort needs major upgrades & repairs, our room was okay. The staff tries real hard to accommodate, under staffed(rooms still being cleaned at 5:00pm). App not working properly and/or not being updated with restaurant daily menus. Lack of information no daily activity board to be found with activities/shows. ##### Cheryl Stayed 7 nights in Nov 2025 ### 6/10 Okay #### Brandy 2 Oct 2025 Liked: Cleanliness, staff & service, amenities Nice resort very relaxing food was good staff were nice. The water was amazing we snorkeled right at the resort so many fish beautiful! The resort does need to upgrade a few things but overall it was nice. ![](https://a.travel-assets.com/ugc/hotel-reviews/2c115280-ff93-45cc-91e7-4b8718f58fc4-1759406278875.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Brandy Stayed 7 nights in Sep 2025 ### 4/10 Poor #### Cecilia 19 Nov 2025 Liked: Cleanliness Disliked: Amenities, property conditions & facilities Room with no hot water we had to wait more than a day to get another room and out of 7 restaurants only three open with the same choice of food everyday, horrible food ##### Cecilia Stayed 6 nights in Nov 2025 ### 10/10 Excellent #### Erik Palacios 1 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel if you want to rest peacefully ##### Erik Palacios Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### David 23 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing views and the staff was incredibly nice and caring for your stay ![](https://a.travel-assets.com/ugc/hotel-reviews/3019d4a4-e8bc-4fcd-9d66-fee64327f530-1755908178224.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5b103e6a-4012-4710-a649-c59b94e91fc0-1755908181336.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/eff7d34f-fa0c-4560-92a9-1998c4eba5c0-1755908179177.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3cd2cfa1-e997-4135-9b32-dc06b2173b34-1755908178417.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### David Stayed 5 nights in Aug 2025 ### 6/10 Okay #### HENRY 15 Nov 2025 Disliked: Property conditions & facilities Needs lots of work ##### HENRY Stayed 7 nights in Nov 2025 ### 2/10 Terrible #### Rolando 6 Dec 2025 Disliked: Cleanliness, amenities, property conditions & facilities food was terrible. i paid for a upgraded suit when i arrived they said the room was not ready. ended up downgrading me. ##### Rolando Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Carla Devon 6 Nov 2025 Liked: Cleanliness, staff & service, amenities The staff was amazing! The room we had issues with the hot water for the first 2 days. But they did take care of it. ![](https://a.travel-assets.com/ugc/hotel-reviews/afa3b183-0f81-462b-8b0c-f29874777295-1762453079125.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ead67a51-f14c-481c-b134-d158448d216b-1762453122602.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/bd0be39f-9027-48f3-b095-5662d8de85fd-1762453126920.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Carla Devon Stayed 7 nights in Oct 2025 ### 8/10 Good #### Brenda Rhea 9 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Resort maybe older but that’s its charm. Small area that has a great beach with decent snorkeling right off the beach. While it was off season and low occupancy it did have the distinct disadvantage of only two restaurants open per night but still plenty of selection of food. Service is impeccable and everyone was so friendly and helpful. ![Patio from room 512 in preferred section ](https://a.travel-assets.com/ugc/hotel-reviews/e60f03cf-c89b-4a8d-9857-e81175df041e-1760017066690.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Brenda Rhea Stayed 7 nights in Sep 2025 ### 10/10 Excellent #### Tracy 12 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Enjoyed our stay ##### Tracy Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Omar 24 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I love this place and I would definitely go back! Food is amazing and rooms are beautiful. ##### Omar Stayed 1 night in Aug 2025 ### 10/10 Excellent #### James 30 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property and location. Would recommend and stay here again!!!!!! ##### James Stayed 7 nights in Jul 2025 ### 6/10 Okay #### Mario 7 Dec 2025 Liked: Cleanliness I was not impress with the room, supposed to be a junior suite ocean view but it was small, on the 4th floor and the elevator was damaged, the door did not work either, card keys did not open, one day we have no Air Conditioning, the room was almos 80\*F, it took them morevthan 12h to fix it, another day without hot water, they refused to give us another room !!! The Hotel need URGENT maintance and upgrades !! ##### Mario Stayed 4 nights in Dec 2025 ## Expedia's Latest Trends ### Hotels > [Dreams Aventuras Riviera Maya - All Inclusive](https://www.expedia.co.uk/Puerto-Aventuras-Hotels-Dreams-Aventuras-Riviera-Maya-All-Inclusive.h659684.Hotel-Information) > > [Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino](https://www.expedia.co.uk/Cancun-Hotels-Royalton-Riviera-Cancun-Resort-Spa-All-Inclusive.h8655945.Hotel-Information) > > [Moon Palace The Grand Cancun - All-inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Grand-At-Moon-Palace-All-Inclusive.h15194504.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Majestic Elegance Costa Mujeres – All Inclusive](https://www.expedia.co.uk/Costa-Mujeres-Hotels-Majestic-Elegance-Costa-Mujeres-All-Inclusive.h33884103.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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