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The ambiance of the hotel was great in the lobby, mezzanine and pool areas. Check in was fine although we weren't told the elevator would not operate without our room key. My suite had old flooring with apparent stains and shabby furniture. I paid a good price for this and expected more.
Very pleased with this hotel and will defiantly stay again! The pool area is unbelievable. The only thing lacking were the hand towels in the room...time for some new ones!
Visited with the family. This location is perfect. Walking distance to the park on one side and the mag mile and navy pier across the river. The staff was extremely friendly. We had a small leak near the doorway of our room. Within 5 minutes of calling the front desk a bell hop brought us the room ...
We were in Chicago to check on relatives and needed a location that accessible to both northern & southern suburbs.
Good hotel. Some parts a bit dated though, especially the guest elevators . However, the location is great! It's a stone's throw from the Magnificent Mile and walking distance from pretty much everywhere you would want to go.
The Palmer House is like stepping back in time. That's a good and an not so good thing. The lobby is beautiful. Love much of the decoration but the rooms are tiny and pumped full of some kind of air freshening fragrance. The location can't be beat and we didn't really want to do anything but sleep ...
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