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The ambiance of the hotel was great in the lobby, mezzanine and pool areas. Check in was fine although we weren't told the elevator would not operate without our room key. My suite had old flooring with apparent stains and shabby furniture. I paid a good price for this and expected more.
Very pleased with this hotel and will defiantly stay again! The pool area is unbelievable. The only thing lacking were the hand towels in the room...time for some new ones!
Everything was impressive from room layout and cleanliness to helpful staff to hearty breakfasts, not to mention a central, quiet location within walking distance of everything downtown, North Loop and Chicago Riverwalk.
When checking in with small talk with the front desk I told them I got married yesterday and they were kind enough to send strawberries and champagne to the room. We weren't expecting it but it made our mini honeymoon that much better
Good hotel. Some parts a bit dated though, especially the guest elevators . However, the location is great! It's a stone's throw from the Magnificent Mile and walking distance from pretty much everywhere you would want to go.
Very impressive hotel. Very busy to check in. Need to modernize the check-in process. The Hilton Honors line took over 45 minutes - longer than the regular line. Other than that - great bed, bar, exercise room. Within walking distance of lots of amazing restaurants and night life.
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