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Overall hotel was very good. I had a suite in the Annex and the concierge at reception was a bit surly and didn't say that the room was in the Annex so I spent some time searching for the room which wasn't a great start! However other staff were really good, especially housekeeping. Room was good ...
This all suite hotel is located in an upscale area of Michigan Ave & surrounded by many other hotels and skyscraper / Office & business complexes. We stayed 2 nites (Fri & Sat) so rates were slightly elevated. Driving in Chicago is a bit of a challenge even with a GPS, but once we found the hotel ...
Nice stay, clean and newly refurbished. Some street noise. Didn't understand why they skimmed on shampoo to every other day when this was a 2 person room and the small supply was only adequate for one day.
Excellent location, staff, great amenities, great restaurant. Very zen. Great comfortable beds and linens and pillows.
Wonderful place to stay. Room was very clean. Staff was more than helpful and very friendly. The stay was like living at home! Great job!
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