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When we didn't get the room we requested and followed up on Taren (a manager) offered us some perks that made our stay much more enjoyable. We were very disappointed at first, but Taren was truly apologetic and accommodating, so we decided to stay and ENJOY the night. Our view was not what we wanted; ...
Beds were soft ,need to upgrade to firmer mattress and bring back your store so you want leave the hotel to go around the corner to the store. But you are in the middle of shopping where you can walk to your favorite store, The staff was nice and no room service need to bring it back 😞
John was very friendly, helpful, professional and a welcome face who was always smiling regardless of the time of the day every time we arrived or departed from the hotel.
From being greeted outside the hotel, having my bags taken in for me, being able to check in early.. the staff is SUPER friendly.. and the view was priceless. The restaurant in the lobby was also super good!
This hotel is a very nice hotel in the South Loop and is close to Chinatown area which is what I wanted. Our flight into Chicago came in very early but we were able to check in well before 3 which really made our stay much more comfortable. The staff was very accommodating. The room was lovely and ...
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