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we paid for a updated room which was nice but the lack of detail to repairs is evident, fireplace glass loose and ready to fall out, loose dishwasher handle, ripped back of chair. We asked to replace our dirty wine glasses and coffee mugs and they were not.
Hotel is beautiful, all redone inside; bed was so comfortable! Hotel staff was friendly! Checkout was at noon so that was a plus where most hotels it's at 11:00. Would stay here again without hesitation!
I was upgraded to a suite and it was lovely, nice decor and very comfortable bed and pillows, complimentary breakfast was great, especially the waffle maker. The room could have gotten a little warmer, I had it turned all the way up, but that was my only concern.
Overall The stay was good, i asked for a room at a higher level but was denied the request, said they don't have much rooms above 10th floor which is obviously a lie, elevator gliched in the evening one night, wouldn't take us up to our room, took us to 22nd floor to pick someone up and bring all ...
Great hotel, very nice rooms, very clean and close to Michigan avenue shopping and also close to Millennium Park. (Walking distance for both)
Great hotel! Make sure you get a room on a floor that's significantly above the 4th floor if you're staying over the weekend. There's a significant amount of partying that goes on.
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