The location of the hotel is very nice, walkable to pretty much everywhere you want to be, a nice stroll of 15 minutes gets you to River Walk, 5 minutes walk and you find yourself on the Magnificent Mile or the Hancock tower. That being said, the hotel itself could deliver a better experience for a luxury hotel it claims to be. It lacks normal lobby, has a restaurant that closes at a quite early hour and yet the room service was not available the day we arrived because "a lot of people called off"... Also there was a distinct unpleasant smell in the room that we brought up with the hotel, and no one followed up on the issue. The front desk lady never informed us at the check in, that the hotel provides complimentary transportation service to its guests for trips within 1 mile radius of the hotel, which pretty much was everywhere we went throughout our stay and often times got a cab or an uber to do so.
The restaurant of the hotel "The Brasserie" is very nice, they serve delicious breakfast and have live music on the weekends which was a very nice touch. Overall the hotel is clean and quite well maintained, however it does not have the sense of luxury that Waldorf is supposed to give. I would probably not select it next time I'm in Chicago.
