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A well rounded hotel experience! Great staff, great location. The customer service at this hotel was so on point! Special mention to The Valet out the front, often the first face I saw at night on my return to the hotel and by far one of the nicest people I've ever met!
Don't pay attention to the external coldness of this black rectangular building - which is by the way a master-piece from architect Mies van der Rohe - get inside and be amazed by the bright and luxurious lobby! Service is impeccable. (Some) rooms have gorgeous views on the Chicago river. Bed is ...
I visited for a conference and this hotel was within walking distance to shopping and restaurants. Staff was welcoming and pleasant. The Michael Mina restaurant was perfect.... great bar and food.
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