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we paid for a updated room which was nice but the lack of detail to repairs is evident, fireplace glass loose and ready to fall out, loose dishwasher handle, ripped back of chair. We asked to replace our dirty wine glasses and coffee mugs and they were not.
Staff is extremely helpful. Special requests were addressed prior to my arrival. My suite was very spacious and well-equipped.
I've stayed at this Peninsula before, about 2 years ago and the rooms were a little dated. But now 2 years later, the rooms were beautiful- a lot of closet space in the suite, Nespresso machine and many phones conveniently located. The staff is top rate, I enjoyed my stay.
Perfect location! The service was wonderful. Great room, great bed, great pillows. This was the perfect place to stay in Chicago. Look forward to to seeing your remodel.
What can I say? This place is phenomenal! From the rooms (spacious and comfortable) to the service (always top-notch), the Waldorf is simply the best hotel I have ever stayed in during numerous visits to the Windy City.
Great hotel, very nice rooms, very clean and close to Michigan avenue shopping and also close to Millennium Park. (Walking distance for both)
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