This is first time I've ever left a hotel review, and I'm doing so because I did not have a good experience. Several issues around there being a "mix-up" with my booking since I went through Expedia versus theWit directly. They told us they'd reimburse us for the difference in the room they gave us (lesser/cheaper room) versus the King Spa, but have been non-responsive since leaving the hotel around the credit. They tried to stick us in a model room that guests hadn't yet been stayed in, and we walked into the room with the thermostat showing 78 degrees. We asked if they could fix it, and they took an hour to come up (1045PM). Ultimately they couldn't fix it and we were sent to yet another room. Very disappointed with the service. The Manager said he'd speak with the Director about getting something done for us, but again we never heard back.
