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"All the staff are amazing. They make you feel very welcome, are all so helpful and nothing is too much trouble. I really can't praise them enough! The room was small but very clean and comfortable with everything you could need for a great stay. The air con was a massive bonus as it was very hot during our stay, but our room was lovely and cool so we got a great nights sleep each night. The only thing that I would say is to check which rooms have a better shower if you have mobility issues or if you are tall, as our shower had a big step in (it was 12 inches off the floor) which left very little room between the shower floor and the low ceiling. Im 5ft 8in and I struggled to wash my hair without banging my elbows on the ceiling! It was my daughters birthday while we were there and there was a card, balloon and chocolates in the room when we arrived, which was a lovely touch and really appreciated. We didn't have breakfast at the hotel but we did eat in the restaurant in the evening. The food is delicious, the staff are lovely and we were impressed how reasonably priced it was. They are very knowledgeable about allergies and have some great options if you do have a food allergy. It is an ideal location, easy to walk to a lot of attractions, perfect for theatre visits. Lots of shops and dining options nearby too. We will definitely be back and I doubt we would stay anywhere else in London now. The hotel is great, but it's the staff that absolutely make this hotel perfect."

"Excellent service and convenient location. Very nice rooms . "

"Fantastic location and great staff. Wonderful facilities "

"Nice hotel, really close to Hyde park, we stayed for a event, basic hotel rooms make sure to bring your own toile"

"great experience"

"This will be much better once renovations are done. The staff was friendly and helpful. Very close to tube and busses."

"Perfect location, unique experience, friendly staff, amazing view."

"Family of four. Great room. Spacious and comfortable. Perfect location. Great service."

"Wonderful in every way but the shower. Water ran all over the floor, necessitating many towels."