The fact that they provide a free smart phone for your staff is great. Also the breakfast is included is very nice. Front desk could be friendlier and more helpful, it often appears you are bothering them.
Easy check-in procedure and staff very accommodating even though our room wasn’t ready for 30mins. Excellent room - large room, great facilities and spotlessly clean.
Perfect location with easy walking distance access to the major points of interests as well as services.
Great Location Services Cleanliness Friendly staff
Nice hotel. Very handy for theatre and covent garden. Will definitely be using this hotel again.
Excellent proximity to Gloucester Road tube. Would have liked hair conditioner as amenity. Only 1 facecloth in bathroom so had to request additional daily (many European hotels don't provide any). Individual room heating control a plus, but blew cold air instead of heat. Staff was quick to respond ...
Lovely hotel. My daughtet particularly liked the staircase and the christmas decorations. The room was spacious and comfortable. I would stay again
Friendly, helpful staff at reception, in the Polo Bar and in the restaurant.
Good hotel within 2 minutes walk of Gloucester road tube. Room was in excellent condition. Ordered food through room service more than enough to eat. Slight problem with the tv not coming on easily and information on the screen saying you had to pay to watch which was incorrect. Food at breakfast ...