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"The elevators are terrible. Had to wait 15 minutes on several occasions. Some members of staff in leading positions were absolutely terrible to their employees. Yelling at them, in public."

"Excellent location right in heart of Covent garden. Close to many theatres and 10 min walk to tube station to get around. Lots of restaurants and pubs close by. Rooms were comfortable and clean. Highly recommend this hotel for your London stay."

"Large room with very comfortable bed. "

"Love the hotel near every thing breakfast it’s excellent "

"Loved our stay here, the location was amazing for the underground and local coffee shops and places for dinner. While there was coffee machines in the rooms, no mini fridge if you wanted creamer or drinks. And the Starbucks machine in the vending area was out of order. That was really the only disappointment!"

"Lovely stay for my daughters birthday. They surprised her with cake and champagne in the room, which was a lovely touch and very much appreciated. Would definitely stay again. Very close to all London shops."

"The hotel itself was nice and the location near Trafalgar Square is excellent. However, we booked two rooms together and one was allocated in the Club Quarters wing requiring a long walk through fire doors and corridors, which was inconvenient for our group"

"Well located hotel. Our garden view room was quiet as requested. The staff was efficient, welcoming, and helpful. We would stay there again."

"Ideally located, close to Vauxhall Tube station and within walking distance to Westminster. Rooms were clean and modern, staff was pleasant."