Title: Charlotte Street Hotel, Firmdale Hotels Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Charlotte Street Hotel, Firmdale Hotels Luxury hotel with full-service spa and fitness centre ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/4f9410b5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Loft Suite | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/4a26e790.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Loft Suite | Living area | Flat-screen TV](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/880aa8af.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Loft Suite | Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/ba9a9489.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/eeb46f7d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Charlotte Street Hotel, Firmdale Hotels, in the heart of London offers a sophisticated retreat. Guests can book massages and spa treatments, enjoy breakfast at Oscar restaurant, and use in-room WiFi. Previous guests consistently praise the helpful, attentive staff. 9.6 Exceptional ## Popular amenities - Bar - Spa - Gym - Parking available - Breakfast available - Room service £488 includes taxes & fees 16 Nov - 17 Nov ## Room options ### Check availability for these dates Tonight [Oct 16 - Oct 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=525536&PinnedHotelID=525536&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=525536&PinnedHotelID=525536&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 17 - Oct 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=525536&PinnedHotelID=525536&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=525536&PinnedHotelID=525536&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=525536&PinnedHotelID=525536&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=525536&PinnedHotelID=525536&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=525536&PinnedHotelID=525536&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=525536&PinnedHotelID=525536&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 11 of 11 rooms ![Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/d78476e6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Queen Room ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Premium bedding Frette Italian bed sheets Designer toiletries - 205 sq ft - Sleeps 3 - 1 Queen Bed ![Superior Room | Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/32bdadd2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room 9.0 Wonderful 2 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Premium bedding Frette Italian bed sheets Designer toiletries - 250 sq ft - Sleeps 2 - 1 Queen Bed ![Luxury Room | Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/c5a4fc23.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Premium bedding Frette Italian bed sheets Designer toiletries - 370 sq ft - Sleeps 2 - 1 Queen Bed ![Deluxe Room | Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/203a883b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 10.0 Exceptional 3 reviews ### Highlights Individually decorated Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Tempur-Pedic bed Blackout curtains - 395 sq ft - Sleeps 3 - 1 King Bed ![1 Bedroom Virginia Woolf Suite | Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/2871f648.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### 1 Bedroom Virginia Woolf Suite ### Highlights Separate sitting area Individually furnished Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Frette Italian bed sheets - 700 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ![Penthouse Suite | Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/ae09be21.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Penthouse Suite ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Premium bedding Frette Italian bed sheets Bidet - 700 sq ft - Sleeps 4 - 1 King Bed ![Loft Suite | Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/529aea7e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Loft Suite ### Highlights Individually furnished Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Premium bedding Frette Italian bed sheets - 463 sq ft - Sleeps 3 - 1 King Bed ![Superior Loft Suite | Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/764cb58a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Loft Suite ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Premium bedding Frette Italian bed sheets Bidet - 495 sq ft - Sleeps 4 - 1 Queen Bed ![Luxury Junior Suite | Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/w2246h1500x4y0-0964a33f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Junior Suite ### Highlights Individually furnished Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Frette Italian bed sheets Premium bedding - 377 sq ft - Sleeps 3 - 1 King Bed ![Deluxe Junior Suite | Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/42a3e07c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Junior Suite 10.0 Exceptional 1 review ### Highlights Individually furnished Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Frette Italian bed sheets Premium bedding - 420 sq ft - Sleeps 4 - 1 King Bed ![Junior Suite, Mobility Accessible | Frette Italian sheets, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525600/525536/a23cfc57.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Mobility Accessible ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Premium bedding Frette Italian bed sheets Designer toiletries - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Charlotte-Street-Hotel.h525536.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Charlotte-Street-Hotel.h525536.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.51849%2C-0.13480&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=h94UFMCE7URwhk-OjNstr8WX1t4=) 15-17 Charlotte Street, London, England, W1T 1RJ #### What's nearby - Russell Square - 9 min walk - 0.5 miles - The British Museum - 9 min walk - 0.5 miles - Leicester Square - 11 min walk - 0.6 miles - Piccadilly Circus - 14 min walk - 0.8 miles - Trafalgar Square - 17 min walk - 0.9 miles #### Getting around - Goodge Street Underground Station - 4 min walk - Tottenham Court Road Station - 6 min walk - Heathrow Airport (LHR) - 56 min drive #### Restaurants - ‪Italian Bear Chocolate - ‬1 min walk - ‪ROKA Charlotte Street - ‬1 min walk - ‪Fitzroy Tavern - ‬1 min walk - ‪Newman Arms - ‬2 min walk - ‪Mowgli Street Food - ‬1 min walk ## About this property ### Charlotte Street Hotel, Firmdale Hotels Luxury boutique hotel near Russell Square Near The British Museum and Oxford Street, Charlotte Street Hotel, Firmdale Hotels provides a terrace, a library and dry cleaning/laundry services. Treat yourself to a massage at the on-site spa. The on-site restaurant, Oscar, offers breakfast, brunch, lunch, dinner and children's meals. Free in-room WiFi is available to all guests, along with a fireplace in reception and a bar. Additional perks include: - Limo/town car service, full breakfast (surcharge) and valet parking (surcharge) - Babysitting (surcharge), a lift and meeting rooms - Smoke-free property, a 24-hour front desk and a front desk safe - Guest reviews speak highly of the helpful staff Room features All 52 rooms feature comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as air conditioning and bathrobes. More conveniences in all rooms include: - Hypo-allergenic bedding, Frette Italian sheets and rollaway/extra beds (surcharge) - Bathrooms with designer toiletries and showers - Flat-screen TVs with cable channels - Free infant beds, daily housekeeping and desks ## Similar properties ![1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/2000000/1120000/1112700/1112611/4be7a08d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Soho Hotel, Firmdale Hotels London City Centre - Spa - Free WiFi - Restaurant - Air conditioning 9.8 Exceptional 767 reviews £545 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=1112611&PinnedHotelID=1112611&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/570000/565700/565604/338ad95d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Bloomsbury London City Centre - Free WiFi - Restaurant - Air conditioning - 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Covent Garden - Preferred Hotels and Resorts London City Centre - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 1,420 reviews £239 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=60280897&PinnedHotelID=60280897&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Room | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/530000/525500/525494/8a47d0a0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Covent Garden Hotel, Firmdale Hotels London City Centre - Spa - Free WiFi - Restaurant - Air conditioning 9.8 Exceptional 244 reviews £480 includes taxes & fees 18 Oct - 19 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=525494&PinnedHotelID=525494&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/890000/888700/888623/897c8287.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Rathbone Hotel, Fitzrovia London City Centre - Free WiFi - Restaurant - Air conditioning - Breakfast available 8.8 Excellent 1,004 reviews £173 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=888623&PinnedHotelID=888623&HadPinnedHotel=true®ionId=-1&adults=2) ![Grand Heritage Room | 1 bedroom, premium bedding, minibar, in-room safe](https://images.trvl-media.com/lodging/25000000/25000000/24991300/24991201/75570a25.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Ned London City Centre - Pool - Spa - Pet-friendly - Free WiFi 9.2 Wonderful 870 reviews £328 includes taxes & fees 31 Oct - 1 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=24991201&PinnedHotelID=24991201&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Limo/town car service - Secured valet parking on site (GBP 70 per day; includes in/out privileges) ### Food and drink - Daily full breakfast available 7 AM to 11 AM for a fee: GBP 28 per person - A bar/lounge - A restaurant ### Restaurants on site - Oscar ### Things to do - Full-service spa - Gym - Library ### Family friendly - Babysitting (surcharge) - In-room cot - Laundry facilities - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 43 square feet of conference space - Meeting rooms ### Outdoors - Terrace ### Full-service spa - In-room massages - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Lift ### More - 1 building - 5 floors - Banquet hall - Built in 2000 - Fireplace in lobby - Smoke-free property ## Room amenities ### Bedroom - Free cot - Frette Italian sheets - Hypo-allergenic bedding - Rollaway/extra bed (surcharge) ### Bathroom - Designer toiletries - Dressing gowns - Hair dryer - Shower - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - 24-hour room service - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Free daily newspapers - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: anytime Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Rollaway/extra beds are available for GBP 78.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for full breakfast: from approximately GBP 28 per person - Valet parking fee: GBP 70 per day (in/out privileges) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: GBP 78.0 per night - Service fee: 5 per cent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Charlotte Street Hotel, Firmdale Hotels Hotel Charlotte Street Hotel London Charlotte Street London Hotel Charlotte Street Charlotte Street Hotel London, England Charlotte Street Hotel, Firmdale Hotels London Charlotte Street Hotel, Firmdale Hotels Hotel London ## Frequently asked questions ### Is Charlotte Street Hotel, Firmdale Hotels pet-friendly? > No, only service animals are welcome at the property. ### How much does it cost to stay at Charlotte Street Hotel, Firmdale Hotels? > As of 16 Oct 2025, prices found for a 1-night stay for 2 adults at Charlotte Street Hotel, Firmdale Hotels on 16 Nov 2025 start from £488.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/London-Hotels-Charlotte-Street-Hotel.h525536.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Charlotte Street Hotel, Firmdale Hotels? > Valet parking is available for GBP 70 per day. ### What time is check-in at Charlotte Street Hotel, Firmdale Hotels? > Check-in start time: 3 PM; check-in end time: anytime. ### What time is check-out at Charlotte Street Hotel, Firmdale Hotels? > Checkout is at noon. Late checkout is available for a fee (subject to availability). ### Where is Charlotte Street Hotel, Firmdale Hotels located? > This family-friendly London hotel is located in the entertainment district, within a 10-minute walk of Tottenham Court Road, Russell Square and University College London. The British Museum and Leicester Square are also within 15 minutes. Goodge Street Underground Station is only a 4-minute walk and Tottenham Court Road Underground Station is 6 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Charlotte Street Hotel, Firmdale Hotels Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 10 Cleanliness ### 9.6 Location ### 9.8 Staff & service ### 9.2 Eco-friendliness ### 9.8 Property conditions & facilities 10 - Excellent 167 8 - Good 24 6 - Okay 4 4 - Poor 3 2 - Terrible 1 ### 10/10 Excellent #### Kara 16 Jul 2025 Liked: Amenities, property conditions & facilities Great spot - good restaurant and comfortable spacious room. Quiet too. ##### Kara Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### marc 10 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was great. the service as well. I had a lot of guests coming to visit me there and they all loved it. Many meals. All great. Definitely will stay there again. ##### marc Stayed 6 nights in Jul 2025 ### 10/10 Excellent #### John 18 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities I love the colorful rooms ##### John Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Andrew 28 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent hotel, staff, restaurant and location. ##### Andrew Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Dana 24 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect in every way, like a second home. ##### Dana Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Marji 21 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel in great location ##### Marji Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Laura 23 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I can't say enough about the staff at the Charlotte Street Hotel. They were friendly and attentive. They managed to check me in early after my transatlantic flight. They also stayed on top of getting my prescription glasses back from the driver from the airport before my stay ended. The interior design of the hotel was charming and unforgettable. ##### Laura Stayed 3 nights in May 2025 ### 10/10 Excellent #### David 28 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A beautiful hotel with outstanding service! ##### David Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Julie 1 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved this hotel for our family of 5! Would definitely stay here again! ##### Julie Stayed 3 nights in Jul 2023 ### 10/10 Excellent #### Risa 8 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect hotel! ##### Risa Stayed 6 nights in Aug 2023 ### 10/10 Excellent #### John G 18 Jun 2024 A charming hotel! I plan to tell all my American friends about this gem of a hotel. ##### John G Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Jeff 29 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities What a lovely, beautifully decorated place where the attentive staff enhances the experience. ##### Jeff Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Fran 31 Jul 2022 Liked: Cleanliness, staff & service, property conditions & facilities Everything is perfect at the Charlotte Street Hotel ##### Fran Stayed 5 nights in Jul 2022 ### 10/10 Excellent #### Dana 10 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staying at Charlotte Street is a home away from home, as a Firmdale property the style and amenities are top notch and the staff is excellent. 10 out of 10 as always. ##### Dana Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Christina 27 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Whenever I’m in London, this is where I stay. Excellent hotel. Bustling restaurant and hotel lobby but once in your room it’s silent. Amazing acoustics in terms of noise. Super cozy and great breakfast. Highly recommend! ##### Christina Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Rose 5 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Exceptionally gorgeous hotel Stunning! So gorgeous and special. ##### Rose Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Graciela 18 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love this hotel. Everything is great: bedding, decor, staff, location. Will be back! ##### Graciela Stayed 5 nights in Sep 2022 ### 10/10 Excellent #### Avraham 21 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Charming Excellent hotel on a charming street. Great location, friendly staff and lovely decor. Extremely well maintained and a pleasure. Will certainly be back! ##### Avraham Stayed 4 nights in May 2024 ### 10/10 Excellent #### Matthew 2 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### London Sophistication Excellent Hotel. Amazing Service. One of the best hotels I have ever stayed at. ##### Matthew Stayed 5 nights in Dec 2023 ### 10/10 Excellent #### Katina 17 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It’s a beautiful, immaculate hotel and the staff was polite, engaging and helpful. I can’t wait to return. I’m an American and visited London for the first time with my daughter. ##### Katina Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Mary Margaret 25 Jul 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location was very centrally located. The attention to detail by the staff was greatly appreciated. Cleanliness and quality of rooms was 5-star. ##### Mary Margaret Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Sue 27 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Just Stunning… This is our 3rd stay with the Firmdale group and Charlotte St doesn’t disappoint… perfect location within easy walking distance of both Regent St and Soho yet quiet at night. Room 100 was beautiful - Kit Kemp at her finest… If you can book room to include breakfast as can be quite pricy as everything is itemised but otherwise simply stunning. ![Room 100 is amazing - 1st floor overlooking Charlotte St. ](https://a.travel-assets.com/ugc/hotel-reviews/32B00710B703E7991AC5C401581DF2240A5970A51690475366927.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sue Stayed 1 night in Jul 2023 ### 8/10 Good #### Stephanie 1 May 2023 Liked: Cleanliness, amenities, property conditions & facilities Design fantastic, check-in staff good but breakfast area not up to standard of hotel generally. Service there slow, tables cramped/crowded, and maitre d’ confused, had to state room several times. ##### Stephanie Stayed 2 nights in Apr 2023 ### 8/10 Good #### wen 27 May 2023 Liked: Cleanliness, staff & service, property conditions & facilities A few staff members- Lauren ( waitress) Liz( room service) Matteo( head concierge) & Bell staff - went out of their way to be helpful. What I did not like- the view out of our room window was really ugly- metal heating & air conditioning units. Also, the dining room was really loud & noisy. ##### wen Stayed 4 nights in May 2023 ### 4/10 Poor #### Bernard 14 Jun 2024 Liked: Cleanliness Disliked: Staff & service Staff in restaurant was terrible rude. Even though staying in hotel we were not worthy to sit in the empty restaurant for a drink. I assume he runs the restaurant to maximize personal tips and I needed to give him £20 to sit in a restaurant at 1730 for a quick drink with my wife I complained to front desk and it drew blank looks. Assume they don't care so much. Also no coffee in room or common area, must go to restaurant and pay £5 for a cup. Owners apparently don't like coffee (weird). Rooms are heavily perfumed as are all toiletries. Avoid! ##### Bernard Stayed 4 nights in Jun 2024 ## Expedia's Latest Trends ### Hotels > [Radisson RED Hotel London Heathrow](https://www.expedia.co.uk/London-Hotels-Radisson-RED-Hotel-London-Heathrow.h46218383.Hotel-Information) > > [Hilton London Wembley](https://www.expedia.co.uk/London-Hotels-Hilton-London-Wembley.h4921092.Hotel-Information) > > [ARK Canary Wharf](https://www.expedia.co.uk/London-Hotels-The-Collective-Canary-Wharf.h36660267.Hotel-Information) > > [Harbour Hotel Richmond](https://www.expedia.co.uk/London-Hotels-Richmond-Harbour-Hotel-Spa.h10269.Hotel-Information) > > [Hilton London Angel Islington](https://www.expedia.co.uk/London-Hotels-Hilton-London-Angel-Islington.h436270.Hotel-Information) > > [DoubleTree by Hilton London - Docklands Riverside](https://www.expedia.co.uk/London-Hotels-DoubleTree-By-Hilton-London-Docklands-Riverside.h2456.Hotel-Information) > > [The International Hotel](https://www.expedia.co.uk/London-Hotels-The-International-Hotel.h1949.Hotel-Information) > > [Novotel London Canary Wharf Hotel](https://www.expedia.co.uk/London-Hotels-Novotel-London-Canary-Wharf-Hotel.h16181347.Hotel-Information) > > [Holiday Inn Express London - Greenwich by IHG](https://www.expedia.co.uk/London-Hotels-Holiday-Inn-Express-London-Greenwich.h519817.Hotel-Information) > > [Aerotel London Heathrow Airport Terminal 2-3](https://www.expedia.co.uk/London-Hotels-Aerotel-London-Heathrow-T2-T3.h21528024.Hotel-Information) > > [London Marriott Hotel Regents Park](https://www.expedia.co.uk/London-Hotels-London-Marriott-Hotel-Regents-Park.h4481.Hotel-Information) > > [Park Plaza London Park Royal](https://www.expedia.co.uk/London-Hotels-Park-Plaza-London-Park-Royal.h15118023.Hotel-Information) > > [Holiday Inn Express London Heathrow T4 by IHG](https://www.expedia.co.uk/London-Hotels-Holiday-Inn-Express-London-Heathrow-T4.h22336089.Hotel-Information) > > [Radisson Hotel & Conference Centre London Heathrow](https://www.expedia.co.uk/London-Hotels-Radisson-Hotel-Conference-Centre-London.h48444523.Hotel-Information) > > [Hilton Garden Inn London Heathrow Terminal 2 and 3](https://www.expedia.co.uk/London-Hotels-Hilton-Garden-Inn-London-Heathrow-Terminal-2-And-3.h33088275.Hotel-Information) > > [The Chelsea Harbour Hotel and Spa](https://www.expedia.co.uk/London-Hotels-The-Chelsea-Harbour-Hotel.h16413.Hotel-Information) > > [Tribe London Canary Wharf](https://www.expedia.co.uk/London-Hotels-Tribe-London-Canary-Wharf.h83096424.Hotel-Information) > > [The Stratford, Autograph Collection](https://www.expedia.co.uk/London-Hotels-The-Stratford-Hotel-London.h31325464.Hotel-Information) > > [Hilton London Kensington](https://www.expedia.co.uk/London-Hotels-Hilton-London-Kensington.h26612.Hotel-Information) > > [Thistle London Heathrow Terminal 5](https://www.expedia.co.uk/London-Hotels-Thistle-London-Heathrow-T5.h882761.Hotel-Information) > > [Radisson Blu Hotel, London Canary Wharf East](https://www.expedia.co.uk/London-Hotels-Radisson-Blu-New-Providence-Wharf-Hotel.h1658062.Hotel-Information) > > [Mercure London Heathrow Hotel](https://www.expedia.co.uk/London-Hotels-Mercure-London-Heathrow-Hotel.h17586.Hotel-Information) > > [Sofitel London Heathrow](https://www.expedia.co.uk/London-Hotels-Sofitel-London-Heathrow.h1740977.Hotel-Information) > > [The Gantry London, Curio Collection by Hilton](https://www.expedia.co.uk/London-Hotels-Curio-Collection-By-Hilton-London.h48879811.Hotel-Information) > > [Leonardo London Heathrow Airport](https://www.expedia.co.uk/London-Hotels-Leonardo-London-Heathrow-Airport.h570358.Hotel-Information) > > [Aloft London Excel](https://www.expedia.co.uk/London-Hotels-Aloft-London-Excel.h4292527.Hotel-Information) > > [InterContinental London - The O2 by IHG](https://www.expedia.co.uk/London-Hotels-InterContinental-London-The-O2.h11518997.Hotel-Information) > > [MOXY London Stratford](https://www.expedia.co.uk/London-Hotels-MOXY-London-Stratford.h19544649.Hotel-Information) > > [Hilton London Canary Wharf](https://www.expedia.co.uk/London-Hotels-Hilton-London-Canary-Wharf.h1457899.Hotel-Information) > > [Renaissance London Heathrow Hotel](https://www.expedia.co.uk/London-Hotels-Renaissance-London-Heathrow-Hotel.h9944.Hotel-Information)