The bed was the most comfortable bed I have ever slept on. The staff were all friendly and helpful. The hotel room was a good size. If there were any complaints it was being charged £15 to check-in early. Also, my 15% discount for food and beverages was not automatically deducted and if I had not ...
The rooms are newly renovated and exceptionally clean & comfortable. Staff efficient and helpful. The hotel hopper was readily available at £5 per person make sure you have cash available. Starbucks coffee & snacks available in the foyer if you don’t go for breakfast.
Excellent service easy access to London cleanliness good restaurant
It was very close to the airport which was convenient, clean and comfortable. Perfect for a long layover stay
Room and staff were good but I ordered a room service sandwich which was terrible (and came with crisps but no salad as stated on menu).
Good quality hotel. One tiny issue is that the bed is on wheels and moves a little
lovely lovely staff I didn't like our allocated room it was small and had a tiny window high up in the wall I couldn't see out, even stood on the bed. It felt closed in the lovely staff moved us without any fuss and were so gracious about it
Great location and facilities - excellent service from all the staff
A first class experience in a wonderful hotel. Well located for the West End and theatre district. Rooms are very clean and the beds unbelievably comfortable! Beautiful bathroom with lovely complimentary toiletries. All the staff are friendly and helpful. Overall a wonderful place to stay.