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Visiting friends and family for a week from NY as a well seasoned traveler Met all of my expectations for location cleanliness services and restaurant bar facilities were very good value and provided quickly and with a smile even outside set times
First of all, the staff are all very friendly, welcoming, and helpful. Even though I may have had initial difficulty with the London accent (as I am from the U.S. and a first-time traveler), they were willing to bear with me and help me with all of my questions. I found the daily room cleaning to ...
Good location. However our room could have been cleaner, particularly the toilet door. Bit of a slope to the mattress too. The coffee filters for breakfast need renewing. Too many floaters in the coffee. Otherwise it was ok.
Stayed just one night...loved everything about it.....staff very helpful when I struggled with wifi......watched the planes close up from the terrace...comfortable, clean, nice breakfast and pleasant staff
Good first impression visually, excellent reception staff (Mebs!!), room was spotless with great touches (complimentary toiletries, great sized bathroom, free water, nice shower, good wifi reception). Only question was it's location on an industrial estate?
had room on floor 8,check in was great,room was a good size,location excellent BUT the concierge did not do his jobAs a visitor I asked the cost of a transfer to South Hampton for a cruise,he made a token phone call and informed me that the cost was 230 pounds or else I could take the train for 80 ...
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