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"Staff was so informative, room needed cleaning, there was a poop in our toilet and rug was stained"

"Great location, great staff, clean rooms. I really enjoyed my stay. The only caveat is that most of the rooms have windows facing an internal courtyard and are relatively close to opposing room windows which are less than 20 feet away. You can clearly look into other rooms and vice versa. They have curtains of course but having these drawn all the time can be a tad depressing. I said to hell with privacy and left them open all the time (apologies to anyone looking into my room's window at any particularly delicate moment). :-o"

"Breakfast was good, buffet style. But no real choice. Only full English, (bacon eggs etc.) or if you are up real early, Continental. But that finished by 7:00 am. "

"Everthing was very good , breakfast was very good the only thing I would change and this is from my point of view was that the toilet were to low which when getting on in years can be a bit of a problem. The hotel is located in just the right area."

"Great hotel for short stay in London plenty of restaurants "

"This was my fourth stay at this hotel; I stay here for the good value and excellent location, as it’s near my favourite parks (Hyde and Holland) and a useful tube station. This stay was a little disappointing because the hotel is under constant construction. It was very disruptive throughout the day, especially as I’d hoped to work from my room during my 8-night stay. I was annoyed by this and the large, rowdy school group that arrived on my last night, partying next door and in the hallways of my (upgraded) room. The hotel itself was as it’s always been: a bit dated but comfortable enough. The service is hit or miss, depending on whom you’re talking with. I recommend staying here for the location and value, as long as you aren’t looking for luxury. It beats other affordable options by a mile. I love that there are bathtubs in all the rooms and the rooms are quite large for central London. M&S and Boots are at the doorstep, and there are tonnes of great restaurants, pubs, and cafes nearby, as well as shopping and parks/gardens. It’s very, very safe and pretty quiet, too."

"Really good quality breakfast options. Room had everything we needed though could do with a little freshen up. Great location."

"Breakfast at 5.30 am wonderful, drinks in the bar good choice and well served by friendly staff."

"Great hotel location, close to shops, restaurants, coffee shops and entertainment. The rooms were were very comfortable and spacious, the bed and pillows were perfect, we had a long travel day prior to arriving at the hotel, and arrived earlier than the checkin time but the staff were so accomodating and gave us a room upon arrival. The hotel restaurant was lively we had the buffet breakfast which had a large variety of foods to choose from, including hot breakfast, cereals, pastries, fruit and more. Overall we had a lovely stay!"