Location central London great for access to South Bank, West End, galleries and transit. Downside is pavements jammed with tourists and difficult therefore to find good local restaurants in such a tourist-focussed neighbourhood. Room was small, drab and cramped,
no space to walk around, tiny bathroom, one small window, toiletries poor, no fridge, coffee and tea-making minimal. I think we were put in a former staff accommodation room on a side corridor on the top floor. For 450 CAD per night, even accounting for weekend prices, I expected much better. Staff did what was necessary, answered questions, but never a smile, never a greeting, when we left or entered the hotel past reception. Even a purely professional acknowledgement of guests would be a huge improvement.
Exception: bartender (from France of course) was pleasantly accueillant and efficient, with the right kind of easy attentiveness and hospitality we've become used to in France, and which was otherwise missing in this hotel.
The lobby and bar/restaurant were pretty and opulent.
I wouldn't stay here again, and would stick to family hotels in Bloomsbury ot another central Hotel that better justifies the cost of the rooms with more focus on comfort and welcome of guests.
