Punta Esmeralda Beach

Muy bien si estás buscando unas vacaciones cómodas para tu presupuesto, el lugar está en zona hotelera con tiendas cercanas , fácil de tomar el bus para ir tanto al centro de Cancún y para los lugares de fiesta. Me gustó a pesar de que tuvimos inconvenientes con la puerta dos ocasiones, pero al final pudieron arreglarla. Muchas gracias por atendernos muy amables. De ahí en fuera la limpieza del cuarto fue todos los días y estuvo ok! Igual se agradece el servicio.

Staying at Tago was a wonderful experience! Check in was smooth and easy, our room was ready upon arrival. It was cleaned everyday with a PM turndown refresh to which the cleaning staff left desserts! They were quick to deliver for any water bottle refresh requests (and we had a lot!) Beach time was a lovely view with servers chronically checking in on you. There were plenty of seats and cabanas. I preferred the hotel restaurant (as opposed to Fara Fara), we frequented the guacamole and shrimp tacos. The drinks felt substantial and they ran specials each day (ex. 2x1 margs). Every afternoon, Mercedes and staff would circulate with cold towels, snacks and offer to clean your sunglasses. The reception area is small which made it easy for interactions with staff, it felt like the staff knew you. Our departing taxi arrived at least 15 mins early with help from the front desk, she gave us costs so we were aware ahead of time. Check out was also smooth. This area of hotel-zone Tulum is about a 20 min walk from the nightclubs, which for us wasn’t a big deal. It’s quiet all day, clean and beautiful. I think this property has done a great job with hospitality and I would absolutely stay here again! Thank you to the amazing staff at TAGO Tulum!!

The property is near Coco Bongo, many restaurants and places to shop for just about anything you need. The check-in process was quick and easy. I arrived in the late evening, so that could be the reason. I can't speak for any other times during the daytime hours. My room was perfect, a nice ocean view room 109. The beds were not comfortable. I slept on pillows, they were softer than the mattress. The TV would not connect, maintenance came right away that evening but he could not figure it out. The next day, a different maintenance guy came and fixed it, but it was not consistent. I didn't watch TV but would like to have it on for the sound and to learn some additional Spanish words. Not a big deal, but just know it could be a small issue. The hot water was not working, and he fixed it while he was in the room. The restaurant food was okay. I didnt each much there but what I had it was just okay. The pools are beautiful, the drinks are good a nice variety of top-shelf liquor of my liking. The staff was nice, they spoke good English, and very professional and helpful. Overall, it's a decent hotel, but they were doing construction during business hours. It's not a 5-star place, but budget-friendly and has easy access to many things that Cancun has to offer.