Very clean facility with pleasant staff who were consistently easy to deal with. Food was good with multiple options available. Some issues with room shower not working at times. Has extensive water canal around hotel that was not functioning as well. Otherwise very good experience.
If you are an uninhibited adult looking for a great vacation to party or relax, this is the place for you. This is our 4th stay at the resort and we will be going back next year. I have never laughed so much at any other resort. Topless is optional and the majority is topless. Activites during the day and evening are geared for adults. If you just want to be able to relax without all the craziness there is a quiet pool with it's own bar. If you want to party and be crazy, there is the sexy pool with a swim-up bar and regular bar. The entertainment staff keeps everyone going from morning till morning. the Pati O's bar has a DJ and videos nightly until 2am and stays open unil 6am. Pool bars open at 10am. We never left the resort, but there are multiple excursions, shopping, etc if you want to venture out. Cancun is simply beautiful with the blue water, white beaches, and sunshine! Food was great. They have a buffet for breakfast, lunch & dinner, plus a snack restaurant, and 3 other specialty restaurants for dinner. All the staff is so helpful and friendly fom the maids to the bartenders. Rooms are nice and clean. The grounds are beautiful. Spa is also great! We love it!
If you are looking for a resort that is quite and relaxing with amazing food and views this is the place. Definitely need to stay 7 days or more to enjoy all the stuff they offer. The butler for the 2nd floor was amazing and was always there to help. We will definitely be back soon!
Great hotel. The service is great. Staff goes out of their way to keep their customers happy. Hotel might have built long ago, so looks old. But room cleanliness is excellent. They have great food with lot of options.
Good: The room, the loft suite has the terrace with a bali bed, rain shower, Jacuzzi, etc. The room type upgrades you to VIP which has a ton of perks (top shelf liquor, chef specials at restaurants, a concierge, a beach dinner, etc. The concierge was super helpful in setting everything up for us, even outside the hotel. The food is good for an all inclusive, and we were not even sick of it after 6 days. Silk sushi was really good and the chicken wrap and cheesesteak sandwich from Water Grill were my favorite things. The beach and pool were both perfect. The best service we got the whole stay was from Veronica on the beach- she was sweet and was bringing new drinks before our glasses were even empty. The hotel is very modern and nice. We had a great experience at the spa, and thought prices were reasonable for 50 minute massages.
Not so good: Dessert was pretty unexciting everywhere. They have lifeguards which are a little whistle happy and won't let you go out too far. They were doing a ton of work to the property (which we do understand) but the beach house was closed for half the trip and my husband was pretty disappointed in not being able to use the swim up bar until our last day. The pools are freezing! Making them a few degrees warmer would make them a lot more enjoyable. Also, by the last day, we were seeing a lot of bugs in our room, which was worrisome. We had one night with horrible service at Silk and then tried to order room service which then took over an hour.
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