You feel welcome from the first contact with the friendly staff at the reception, where you get a comprehensive explanation of the resort accommodations, e.g. the various restaurants.
The room was up to the expected standard of the hotel with a bath roomier than normal.
The best part are the restaurants, not only the food but especially the very friendly and professional staff.
The Live Aqua Cancun - Adults Only - All Inclusive is located in front of a white sand beach, across the street from La Isla …More
This was the most beautiful vacation I ever have the place is very nice you need more time to do all the entertaiment the server are very nice they always smile the transportation is excellent there is so many beaches pool and all kind music i have so much fan i will recomment to anyone because that place is unforgotten.
Juana from Orlando Fl
This all-inclusive resort is located in Akumal (Akumal - Kantenah), close to Riviera Maya Golf Club, Akumal Beach, and Aktun …More
Everything was GREAT! All of the staff members were very helpful and easy to talk to and went out of their way to make sure we had everything we needed. Special Thanks to Rafael & Milagros with the "GO" Activities group, they were both awesome! Also want to thank Housekeeping for the birthday surprises that they left in our room for me, that was so thoughtful.
Did not get to speak to the concierge, but would like to apply points toward future stays.
The Yaco's from Connecticut
Just 25 minutes from Cancun International Airport, Valentin Imperial Maya sits on a half-mile-long stretch of white-sand …More
Great experience--but limited food choices. Food is good, but even the best food gets old after a day or two. The staff greets you warmly and provides you with immediate comfort to make you feel at home. The beach is a great place for snorkeling for free. They do have an odd segregation rule. One pool with a swim up bar is only for "preferred club guests", whatever that means. I tried to get an answer to that question and failed. I'm guessing it has something to do with buying a time share--which they claim is not a time share. The company that owns the resort set out to convince all guests to give them 90 minutes for a presentation that is supposed to save you money on future vacations.
They claim they will not pressure you or try to sell you a time share. Both claims are false. They pessure you by sending in the next echelon when the first fails to sell you a $48,000 "not a time share" Unlimited Vacation Club membership. This buys you discounts on future vacations for the next 50 years. Only a moron would pay in advance for a vacation 30 years from now!
rich from Southern Illinois
This Cozumel resort is set on the beach a short distance from Paradise Beach, Playa Mia Grand Beach and Water Park, and Mr …More
Stayed at the Park Royal for 5 nights. It was absolutely wonderful. Accommodations, food, staff, and amenities were all great. Dive boat would pick up my boyfriend's group right at the dock of the hotel for all you divers out there! Will definitely be going here again.
Meagan from North Carolina
3 km (2 mi) from downtown San Miguel de Cozumel, this all-inclusive hotel is also 6.5 km (4 mi) from Chankanaab Park.More
We were pleasantly surprised when we arrived at the Hotel. The hotel staff greeted us with a cool drink and an ice cool wash cloth which was very refreshing. They got us checked in quickly and were taken to our room. We had booked a garden view room but we were really wanting an ocean view room which they switched us to with no problem. The room was very nice. We had a great view of the sunset at night and close to the main pool, the seaside grill/snack bar and the El Patio Restaurant. The Portofino Restaurant was the farthest but it was an enjoyable scenic walk. All of the staff and waiters were so friendly always greeting us with a smile and good morning, afternoon or evening, either in Spanish or English. Everyone that worked there were always very helpful if we wanted to know about some places to go they would tell us or find out if they didn't know. We snorkeled right there on the beach and saw quite a few fish of different varieties.. Snorkel equipment were free to the guest.
JKC123 from Texas
Fronting the largest resort beachfront on the island, this all-inclusive resort looks out on the Mexican Caribbean and is …More
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