Title: Ocean View Apartments – Increíble Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Ocean View Apartments – Increíble On private beach with outdoor pool, near Iberostar Cancun Golf Course ## Photo gallery for Ocean View Apartments – Increíble ![Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar - Ocean View Apartments – Increíble (Cancun)](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/6cc66226.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Suite, Ocean View (Increible Vista al Mar) | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar - Ocean View Apartments – Increíble (Cancun)](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/c7243130.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio - Ocean View Apartments – Increíble (Cancun)](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/29150932.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Panoramic Studio, Balcony, Sea View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar - Ocean View Apartments – Increíble (Cancun)](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/5bc786ee.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Ocean View Apartments – Increíble (Cancun)](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/37c14301.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Take advantage of a swim-up bar, a poolside bar and a terrace at Ocean View Apartments – Increíble. This aparthotel is a great place to bask in the sun with a private beach and sunloungers. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and laundry facilities. ## Reviews 7.6 Good ## Popular amenities - Pool - Parking included - Free Wi-Fi - Air-conditioning - Laundry room - Spa £161 includes taxes & fees 7 Jan - 8 Jan 2026 ## Room options ### Check availability for these dates Tonight [Dec 24 - Dec 25](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=20476915&PinnedHotelID=20476915&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=20476915&PinnedHotelID=20476915&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 25 - Dec 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=20476915&PinnedHotelID=20476915&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=20476915&PinnedHotelID=20476915&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=20476915&PinnedHotelID=20476915&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=20476915&PinnedHotelID=20476915&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=20476915&PinnedHotelID=20476915&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=20476915&PinnedHotelID=20476915&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 5 of 5 rooms ### View all photos for Suite, Ocean View (Increible Vista al Mar) ![Suite, Ocean View (Increible Vista al Mar) | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/c7243130.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Ocean View (Increible Vista al Mar) ### Highlights Furnished balcony Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Kitchen Smart TV - 431 sq ft - 1 bedroom - Ocean view - Sleeps 4 - 2 Double Beds ### View all photos for Panoramic Studio Suite, Beach View, Beachfront ![Panoramic Studio Suite, Beach View, Beachfront | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/3366877b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Studio Suite, Beach View, Beachfront ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Smart TV Pillow menu Fan - 484 sq ft - Beach view - Sleeps 4 - 2 King Beds ### View all photos for Panoramic Studio Suite, Balcony, Sea View ![Panoramic Studio Suite, Balcony, Sea View | Beach/ocean view](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/8c061b33.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Studio Suite, Balcony, Sea View ### Highlights Furnished balcony Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Kitchen Full-sized fridge/freezer - 431 sq ft - Ocean view - Sleeps 2 - 1 King Bed ### View all photos for Panoramic Studio ![Panoramic Studio | Beach/ocean view](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/7c99aea0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Studio ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Kitchen Smart TV Pillow menu - 431 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ### View all photos for Panoramic Studio, Balcony, Sea View ![Panoramic Studio, Balcony, Sea View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/21000000/20480000/20477000/20476915/7b75e684.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Studio, Balcony, Sea View ### Highlights Furnished balcony Soundproofed Individually furnished Individually decorated Air conditioning Connecting rooms available Kitchen Smart TV - 398 sq ft - Ocean view - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Suite, Oceanfront (F&F) | View from room](https://images.trvl-media.com/lodging/103000000/102580000/102572400/102572365/9dc5a8d8.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### AVA Resort All Oceanfront - All Inclusive Cancun - Pool - Breakfast included - All-inclusive - Spa 8.4 Very good 755 reviews £469 includes taxes & fees 9 Jan - 10 Jan 2026 [](https://www.expedia.co.uk/Cancun-Hotels-AVA-Resort-Cancun.h102572365.Hotel-Information?chkin=2026-1-9&chkout=2026-1-10&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=f2edbe45-01f4-450d-9866-e7b3c393530c&top_cur=GBP) Ad ![Lobby](https://images.trvl-media.com/lodging/19000000/18030000/18023600/18023570/a077c09d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fiesta Inn Express Cancún Cumbres Cancun - Free Wi-Fi - Restaurant - Air-conditioning - Gym 8.4 Very good 972 reviews £82 includes taxes & fees 4 Jan - 5 Jan 2026 [](https://www.expedia.co.uk/Cancun-Hotels-Fiesta-Inn-Express-Cancun-Cumbres.h18023570.Hotel-Information?chkin=2026-1-4&chkout=2026-1-5&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=f2edbe45-01f4-450d-9866-e7b3c393530c&top_cur=GBP) Ad ![2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/49000000/48890000/48885100/48885098/64689a9a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Fives Oceanfront Riviera Maya - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Ocean-View-Apartments-Increible.h20476915.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Ocean-View-Apartments-Increible.h20476915.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.04532%2C-86.78310&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=f5XpKRTFJ-rf471FSKeJwFXv-F8=) Blvd Kukulkan Km 19.5, Zona Hotelera, Cancún Plaza Condominiums, Cancun, QROO, 77500 #### What's nearby - Nichupté Lagoon \- 1 min walk \- 0.1 miles - Iberostar Cancun Golf Course \- 16 min walk \- 0.9 miles - El Rey Ruins \- 3 min drive \- 1.6 miles - El Rey Ruins Trailhead \- 3 min drive \- 1.6 miles - Delfines Beach \- 3 min drive \- 1.8 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 13 min drive #### Restaurants - ‪Arena Sports Bar - ‬7 min walk - ‪Royal Solaris Cancun - ‬6 min walk - ‪Sun Palace - ‬2 min walk - ‪Marco Polo Restaurante - ‬7 min walk - ‪Bordeaux - ‬12 min walk ## About this property ### Ocean View Apartments – Increíble On private beach with outdoor pool, near Iberostar Cancun Golf Course When you stay at this beach aparthotel, you can enjoy umbrellas and sunloungers. Each apartment offers comforts like a Select Comfort bed and Egyptian cotton sheets, plus free WiFi and a Smart TV with digital channels. Guests can appreciate conveniences, such as a microwave and a coffee/tea maker, and other amenities include a minibar and a pillow menu. Air-conditioned accommodation at Ocean View Apartments – Increíble offers minibars and a safe. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Microwaves and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries and hairdryers. This Cancun aparthotel provides complimentary wireless Internet access. 30-inch Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Recreational amenities at the aparthotel include a private beach and an outdoor pool. Guests can pamper themselves by indulging in the on-site spa services. Services include massages. ## Similar properties ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/45000000/44590000/44585800/44585754/fed9c96d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Beach and Ocean Front Apartments 1 Zona Hotelera - Pool - Parking included - Free Wi-Fi - Air-conditioning 7.2 Good 55 reviews £270 includes taxes & fees 28 Dec - 29 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=44585754&PinnedHotelID=44585754&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/37000000/36090000/36085900/36085831/ef634f90.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cancun Plaza Condo Hotel Zona Hotelera - Pool - Spa - Kids’ pool - Parking included 7.0 Good 460 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=36085831&PinnedHotelID=36085831&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/6000000/5830000/5823800/5823727/de0a603a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bsea Cancun Plaza Hotel Zona Hotelera - 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On a private white sand beach - Beach loungers - Beach towels - Beach umbrellas ### Pool/Spa - Lifeguards - Massage - Outdoor pool - Pool loungers - Pool umbrellas - Spa services ### Internet - Available in the apartment: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Food and drink - Coffee/tea maker - Electric kettle - Microwave - Toaster ### Dining - A poolside bar - A swim-up bar - Minibar ### Bedrooms - Egyptian cotton sheets - Pillow menu - Select Comfort mattress ### Bathroom - 1 private bathroom - Designer toiletries - Hair dryer - Shampoo - Soap - Toilet paper - Towels provided ### Entertainment - 30-inch Smart TV with digital channels ### Outdoor areas - Garden - Outdoor furniture - Terrace ### Laundry - Laundry detergent - Laundry facilities ### Work spaces - Laptop workspace ### Comfort - Air conditioning - Ceiling fan - Fan ### Pets - No pets allowed ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - In-room accessibility - Lift - Stair-free path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Designated smoking areas (fines apply) ### Services and conveniences - Iron/ironing board - Safe - Virtual front desk ### Location highlights - Near the ocean - On the waterfront ### Things to do - Outdoor pool (guest access) nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) - Fire extinguisher ### General - Cleaning products are eco-friendly - Connecting units available - Garden - Individual decor - Individual furnishings - Property does not allow children ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 9:00 PM Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before 11 AM Contactless check-out Express check-out available ### Special check-in instructions There is no front desk at this property Guests will receive an email within 48 hours before arrival with check-in instructions and an access code To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your passport after booking A virtual front desk provides assistance to guests Information provided by the property may be translated using automated translation tools ### Access methods Access code ### Pets Pets not allowed ### Children and extra beds Children 18 and younger are not allowed at this property; all guests older than 18 are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 250 per accommodation, per stay - A damage deposit of USD 250 will be collected before check-in. We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Children 18 years old and younger are not permitted at this property The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Ocean View Apartments Increíble Apartment Cancun Ocean View Apartments Increíble Apartment Ocean View Apartments Increíble Cancun Ocean View Apartments Increíble Ocean Apartments Increíble Ocean Apartments – Increible Ocean View Apartments – Increíble Cancun Ocean View Apartments – Increíble Apartment Ocean View Apartments – Increíble Apartment Cancun ## Frequently asked questions ### Does Ocean View Apartments – Increíble have a pool? ### How much does it cost to stay at Ocean View Apartments – Increíble? ### Is Ocean View Apartments – Increíble pet-friendly? ### How much is parking at Ocean View Apartments – Increíble? ### What time is check-in at Ocean View Apartments – Increíble? ### What time is check-out at Ocean View Apartments – Increíble? ### Where is Ocean View Apartments – Increíble located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Ocean View Apartments – Increíble Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.6 Location ### 7.8 Staff & service ### 7.6 Eco-friendliness ### 7.4 Property conditions & facilities 10 - Excellent 37 8 - Good 10 6 - Okay 9 4 - Poor 11 2 - Terrible 9 ## Reviews ### 8/10 Good #### Kim 19 Nov 2025 Liked: Amenities Confortable , great view, very convenient location to beach and bus , big room , clean , big fridge good for long stay (20 days ,for dental at Prime dentist )will come again . ##### Kim Stayed 19 nights in Oct 2025 ### 8/10 Good #### Subhashini 5 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication The sea view from the condo balcony is amazing and room was clean. Communication with the host was good and the host was kind enough to provide late checkout on request. Only con was, extra towels could have been provided as daily cleaning is not included ##### Subhashini Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Vadim 15 Sept 2025 Liked: Cleanliness, property conditions & facilities, communication Great Time! I would definitely recommend! ##### Vadim Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Dawit 22 Jun 2025 I had a really great time, definitely rec ##### Dawit Stayed 4 nights in Jun 2025 ### 2/10 Terrible #### derek 2 Nov 2025 Disliked: Amenities, property conditions & facilities Very old ##### derek Stayed 9 nights in Oct 2025 ### 6/10 Okay #### Lisa 17 Jan 2023 Liked: Amenities, property conditions & facilities Disliked: Cleanliness, communication The pool area was awesome. Close beach access ##### Lisa ### 10/10 Excellent #### Enzo 20 Jul 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Location! Location! ##### Enzo Stayed 4 nights in Jul 2024 ### 10/10 Excellent #### Jeong 18 Dec 2024 Liked: Cleanliness, room comfort, communication It was in great location. It provides all I need for small kitchen / cooking. It was a little confusing for check in process first becaus there is no reception desk but staff was very helpful. My wife loved this place. View was gorgeous as well as nice pool in the property. ##### Jeong Stayed 5 nights in Dec 2024 ### 10/10 Excellent #### Leslie Gwynne 26 Sept 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Amazing balcony view! I had a relaxing 4-night stay ☺️ ##### Leslie Gwynne Stayed 4 nights in Sep 2023 ### 8/10 Good #### ZINA 5 Feb 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication The best part is the view. It is rso gut with n the beach. Great for a quick getaway. ##### ZINA Stayed 1 night in Feb 2024 ### 4/10 Poor #### Verified traveller 23 Feb 2025 Liked: Cleanliness Disliked: Room comfort, communication #### No Hot Water but great view. Amazing view and comfortable bed but there was no hot water and when we reported the issue nothing was done to fix it or compensate us for our loss. ##### Verified traveller Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### RICARDO 20 Dec 2022 Liked: Cleanliness, room comfort, communication JUST GREAT WE ARE COMMING BACK ##### RICARDO Stayed 2 nights in Dec 2022 ### 6/10 Okay #### Brian 4 Feb 2024 Disliked: Amenities Property is great. Rooms are very dated and ours was very dirty. ##### Brian Stayed 3 nights in Feb 2024 ### 10/10 Excellent #### Elizabeth 21 Dec 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication It was a little difficult to find initially but once I understood the layout it was fine. The room is clean, neat, well maintained and has incredible views.There is a bodega on site for basic needs. There is restaurant on site overlooking the ocean. There are several restaurants in walking distance. The busses in Cancun are easy to use to go up town for shopping. ##### Elizabeth Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Jesus 31 Jan 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Oceanview beautyful . Restaurant not good, and very expensive, bad food quality. ##### Jesus Stayed 1 night in Jan 2023 ### 10/10 Excellent #### Bogdan 14 Jan 2025 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Communication The person on the front desk said, you’re booking is a fake, and I had to be on the phone with Expedia over the hour, they couldn’t understand how come it’s fake, if everything is good. When we came back to the property, and started to argue, whey found my reservation. ##### Bogdan Stayed 4 nights in Jan 2025 ### 2/10 Terrible #### Ryan 16 Mar 2025 Disliked: Cleanliness, property conditions & facilities, communication Terrible customer service that is mostly unresponsive. ##### Ryan Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Ariadna 11 Jun 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication INCREDIBLE views is correct! 😍 Some of the common areas need to be updated (like missing ceiling tiles, so I had my doubts when I first walked around to get to my room) but I’m rating the room - you CANNOT beat the views and the service was GREAT! Very easy check in, fast communication and I absolutely LOVED the unit I was assigned. It has been COMPLETELY remodeled and will be staying here again. Room was very comfortable and well-equipped. Waking up to that view is the best thing and the pool is amazing as well. I give the host 10 stars for the quick responses/communication and checking in to see if I needed anything. Housekeeping was good. I felt at home and I’m looking forward to booking here again soon. ##### Ariadna ### 4/10 Poor #### Hayden 11 Mar 2025 Liked: Cleanliness Disliked: Communication The communication is very poor. Checking in was horrible as phone #given wasn’t answered. Less than 24 hrs to go told to use WhatsApp. The tv, safe didn’t work for duration items in suite weren’t supplied as stated. The ad is misleading and overstated. They didn’t tell us about steep stairs to access unit. The lack of replies was the worst as they had my money and didn’t seem to care. The plaza is nice and there are many different owners. ##### Hayden Stayed 14 nights in Feb 2025 ### 2/10 Terrible #### Jaspreet 10 Feb 2024 Liked: Cleanliness Disliked: Property conditions & facilities, communication Wosrt experience. Waited at main gate for two hours. Host forgot to send us room number and code. Then a shady lady came to show us the room took $350 cad deposit on top of room charges that we paid and left without the details. Stove wire was broken i text to host to let her know and get fixed. She blamed on me. Still waiting on my deposit to get back. ##### Jaspreet Stayed 2 nights in Feb 2024 ### 2/10 Terrible #### szabolcs 9 Aug 2023 Disliked: Cleanliness, amenities, property conditions & facilities I did reservation for a hotel and I paid. The system changed the date for some season and I wasn’t able to change the date on the reservation. I contacted to customer services and they said no able to contact to the hotel they no have correct number .I was talking to 3 different customer service representative nobody helped me They said I’m not able to change date for my hotel reservations I lost my money I will never use this company again ##### szabolcs Stayed 1 night in Aug 2023 ### 4/10 Poor #### Hannah 8 Feb 2024 Disliked: Cleanliness, amenities Check in was easy and well communicated but that was the only good thing about this stay. 3 of us stayed in the room, which had been stated in our booking but the room only had towels for 2\. Both times when I WhatsApped for 1 more it was said there was no one available at the time to provide me one . When I went down to reception, they told me they couldn’t provide me anything as the room we were in wasn’t part of the larger complex - so only communication was through WhatsApp. There was a long thick hair attached to one of the mugs when we arrived, a swimsuit hygiene liner still stuck to the cupboard, the stovetop didn’t work and it appeared that someone had cooked eggs in the kettle? (Long white stringy things on the inside sides of the kettle). There was also a mystery cupboard above the wardrobe that looked to be full of old used towels. We had booked for 7 nights but only stayed 3 before we decided we just had to go somewhere else ##### Hannah Stayed 7 nights in Jan 2024 ### 10/10 Excellent #### Silvia 28 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication La habitación estaba impecable y Andrea nos recibió muy bien y estuvo atenta durante toda nuestra estadía. ![](https://a.travel-assets.com/ugc/hotel-reviews/7218d83d-0c8b-403d-b301-18d19f1db0ea-1764372706818.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Silvia Stayed 5 nights in Nov 2025 ### 10/10 Excellent #### Nathalie 28 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Quelle vue sur l’océan! Tout était parfait ##### Nathalie Stayed 4 nights in Nov 2025 ### 8/10 Good #### JORGE EDUARDO 10 Jan 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication La vista es muy bonita. Está un poco descuidado el depa hay que mejorar. 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