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What a wonderful hotel! The staff were great and they are on hand to help you with whatever you need. Stefi our personal executive was amazing! When you scan the QR code in the room you can pick your method of how you communicate with the team and for me this was WhatsApp. It was great. The team were responsive and answered every query I had. The wellness floors are also lovely. During our stay we used the gym and also went to the spa. The rooftop bar has nice views of the city. The in room...

Absolutely loved this hotel ❤️ from the moment we arrived until we left, the staff and service are exceptional as is the hotel and facilities. Couldn’t fault anything at all. The best hotel we’ve stayed in in London and I’ve tried many of the 5 star hotels here! The breakfast was epic! Honestly first class all round! We were given alcoholic welcome drinks on arrival In the beautiful new bar and showed around personally by the lovely Katerina. Will definitely be staying here again when we...

Everything was perfect. Clean and nicely decorated hotel with good quality amenities, toiletries and in room facilities. Food was lovely and there was a good pool and gym. They put some nice treats in the room for my birthday. The service was outstanding and made the stay special.

This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

First time staying at the OWO and I have to say it did not disappoint

The staff were amazing. The stay was for a special birthday treat, and it certainly was a treat. The hotel is in a wonderful location and the rooms are spacious and beautifully furnished. Plenty of parking

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

We stay at The Lanesborough regularly when visiting London. This was our second Christmas stay and we have already booked for 2024 because this hotel is wonderful. The staff are all incredible and make you feel so special.

The Connaught was a lovely experience, of a true London traditional hotel. Couldn't fault our stay. Facilities great incl pool spa area. Location perfect for new bond st /mayfair area

This was hotel was amazing, the room was modern, comfortable quirky and with great view from the 7th floor. The bathroom was great and the bed comfortable Breakfast was tasty, a la carte only but delicious and freshly made food. Highlight recommend this hotel

Amazing for families, lots of space to play and run. Pools were great. Food lovely.

Staff all attentive and friendly. Spotlessly clean great location. Jahena on reception was excellent

This hotel is beautiful. The staff are really great and where do kind to us. Only feedback is that the pool is not really a pool. The spa is stunning but small so feels very busy. Would 100% stay again.

Beautiful place.. amazing staff and beautiful piano bar too boot!

Best hotel in London, will always be a returning guest.

We have had the most wonderful stay. All the staff are very welcoming and nothing is too much trouble. Thank you we hope to return in the future

We stayed for the theatre. It was really great for location with everything within walking distance. Room was lovely and clean and shower hot. Good bar downstairs with comfortable seating to relax

The hotel is very clean and well designed (although the lifts can be a bit frustrating at times). However, the stand out feature is the service. The doormen, the reception, the concierge and the cleaning staff are all exceptionally helpful and polite, making you feel so welcome all the time.

My stay was excellent, I had spoken with Kitti a couple of times through E-Mail about a room decoration I wanted as I was celebrating a birthday, Kitti went above and beyond to organise everything and make the room look beautiful. The hotel is very elegant, the room was very clean and spacious, the staff were friendly and helpful. Overall my experience was excellent and I’d definitely recommend staying here.

Thoroughly enjoyed our stay