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Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 578 out of 970 reviews
5 - Excellent 60%
Rating 4 - Good. 283 out of 970 reviews
4 - Good 29%
Rating 3 - Okay. 65 out of 970 reviews
3 - Okay 7%
Rating 2 - Poor. 26 out of 970 reviews
2 - Poor 3%
Rating 1 - Terrible. 18 out of 970 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

2/5 Poor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a good location and well presented on arrival.
Stayed 2 nights in Jul 2021

3/5 Okay

Travelled with family
Disliked: Amenities
For a 4 star hotel felt it was generally a bit tired with old fashioned decor. Basic issue of no spare toilet roll in the bathroom so ended up using the tissues. Required robes for the pool as the changing rooms are not in use. Had to ask twice before a 2nd robe was brought. Paid £36 for the 2 of us to have breakfast - the cooked food was tasteless and cold - it had obviously been sitting around for a while.
Stayed 1 night in Jul 2021

4/5 Good

Liked: Cleanliness, staff & service
The views
Stayed 1 night in Jul 2021

5/5 Excellent

Travelled with partner
Liked: Staff & service, amenities
We booked to stay the weekend to celebrate our anniversary. The room was okay, however we did noticed that the glass window with the city view was very dirty which was a shame but still a lovely room. The breakfast was exceptional as the staff couldn’t be anymore helpful especially Tanyah, nothing was too much to ask for, she is a benefit to your hotel.
Stayed 2 nights in Jul 2021

3/5 Okay

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Crack in sink, dirty carpet and leaky window
Stayed 1 night in Jun 2021