Title: The Edgbaston Palace Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Edgbaston Palace Hotel The lobby fireplace offers a warm retreat after exploring the garden's serenity, while the cozy bar provides the perfect spot to unwind after dinner ## Photo gallery for The Edgbaston Palace Hotel ![Exterior - The Edgbaston Palace Hotel (Birmingham)](https://images.trvl-media.com/lodging/2000000/1450000/1448500/1448444/4c0a62d8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Family Room | Individually decorated, desk, iron/ironing board, free WiFi - The Edgbaston Palace Hotel (Birmingham)](https://images.trvl-media.com/lodging/2000000/1450000/1448500/1448444/3073fede.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Dinner served - The Edgbaston Palace Hotel (Birmingham)](https://images.trvl-media.com/lodging/2000000/1450000/1448500/1448444/e457f261.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Courtyard - The Edgbaston Palace Hotel (Birmingham)](https://images.trvl-media.com/lodging/2000000/1450000/1448500/1448444/15f8afbb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge - The Edgbaston Palace Hotel (Birmingham)](https://images.trvl-media.com/lodging/2000000/1450000/1448500/1448444/8915cb1f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Edgbaston Palace Hotel offers a charming atmosphere with its peaceful garden and inviting lobby fireplace. Guests can enjoy meals at the on-site restaurant, connect with WiFi, and benefit from practical services like luggage storage and help from multilingual staff. ## Reviews 7.0 Good ## Popular amenities - Free Wi-Fi - Restaurant - Breakfast available - Business services - Bar - Laundry room ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=1448444&PinnedHotelID=1448444&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=1448444&PinnedHotelID=1448444&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=1448444&PinnedHotelID=1448444&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-07&selected=1448444&PinnedHotelID=1448444&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=1448444&PinnedHotelID=1448444&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=1448444&PinnedHotelID=1448444&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=1448444&PinnedHotelID=1448444&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=1448444&PinnedHotelID=1448444&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ### View all photos for Standard Double Room ![View from room](https://images.trvl-media.com/lodging/2000000/1450000/1448500/1448444/ca25017a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Garden Individually decorated Connecting rooms available LCD TV Private bathroom Shower/bath combination Hairdryer Coffee/tea maker - City view - 118 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Standard Single Room ![Standard Single Room | Individually decorated, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/2000000/1450000/1448500/1448444/37567445.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room ### Highlights Garden Individually decorated Connecting rooms available LCD TV Private bathroom Shower/bath combination Hairdryer Coffee/tea maker - City view - 108 sq ft - Sleeps 1 - 1 Single Bed ### View all photos for Standard Twin Room ![Standard Twin Room | Individually decorated, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/2000000/1450000/1448500/1448444/4d64264c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room ### Highlights Garden Individually decorated Connecting rooms available LCD TV Private bathroom Shower/bath combination Hairdryer Coffee/tea maker - City view - 118 sq ft - Sleeps 3 - 2 Single Beds ### View all photos for Family Room ![Individually decorated, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/2000000/1450000/1448500/1448444/1c1e4f6d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Garden Individually decorated Connecting rooms available LCD TV Deep-soaking bath Private bathroom Shower/bath combination Hairdryer - City view - 172 sq ft - Sleeps 5 - 1 Double Bed and 2 Single Beds ### View all photos for Executive Double Room ![View from room](https://images.trvl-media.com/lodging/2000000/1450000/1448500/1448444/ca25017a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room ### Highlights Garden Individually decorated Connecting rooms available LCD TV Private bathroom Shower/bath combination Hairdryer Coffee/tea maker - City view - 140 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Small Double Room ![Small Double Room | Individually decorated, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/2000000/1450000/1448500/1448444/87a97372.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Small Double Room ### Highlights Garden Individually decorated Connecting rooms available LCD TV Private bathroom Shower/bath combination Hairdryer Coffee/tea maker - City view - 118 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Standard Triple Room ![Individually decorated, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/2000000/1450000/1448500/1448444/1c1e4f6d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room ### Highlights Garden Individually decorated Connecting rooms available LCD TV Private bathroom Shower/bath combination Hairdryer Coffee/tea maker - 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Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 8.6 Excellent 809 reviews £56 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Birmingham-Hotels-Holiday-Inn-Coventry-M6.h25552.Hotel-Information?chkin=2026-3-1&chkout=2026-3-2&rm1=a2®ionId=6023342&destination=Birmingham (and vicinity)&destType=MARKET&latLong=52.478271,-1.89513&searchId=08d2ecb9-a38c-4ced-a91d-76349657472e&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBirmingham-Hotels-The-Edgbaston-Palace-Hotel.h1448444.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBirmingham-Hotels-The-Edgbaston-Palace-Hotel.h1448444.Hotel-Information) ## About the area Edgbaston, a neighbourhood in Birmingham, is home to The Edgbaston Palace Hotel. Travellers eager for a bit of culture can stop by Cadbury World, while those who have shopping on the agenda may want to visit Broad Street and Bullring & Grand Central. Looking to enjoy an event or a game? See what's going on at Utilita Arena Birmingham or Villa Park. Spend some time exploring the area's activities, including golfing. [Visit our Birmingham travel guide](https://www.expedia.co.uk/Birmingham.dx6023342) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C52.47163%2C-1.94470&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0OnmLFfvIEch_PZJ3dE1ZhnqHis=) 198-200 Hagley Road, Birmingham, England, B16 9PQ ### What's nearby - ![birmingham botanical gardens; Shutterstock ID 216873670; purchase_order: Comps; job: ; client: ; other:](https://images.trvl-media.com/place/6084043/3e766f93-e73d-4761-9418-4812630fed3f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Birmingham Botanical Gardens 15 min walk \- 0.8 miles - ![Birmingham Town Hall UK](https://images.trvl-media.com/place/6164483/451f8c3e-7a24-4cbe-b896-c82c63a766cb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Broad Street 4 min drive \- 1.9 miles - ![Birmingham City University, UK - Margaret Street campus.; Shutterstock ID 245154784; purchase_order: Comps; job: ; client: ; other:](https://images.trvl-media.com/place/6084145/abca073a-bb86-4bb7-bae2-47c88c90c41c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) University of Birmingham 6 min drive \- 2.5 miles - Hagley Road 1 min walk \- 0.0 miles - Utilita Arena Birmingham 5 min drive \- 2.1 miles ### Getting around - Birmingham Five Ways Station 3 min drive - Edgbaston Village Station 17 min walk - Birmingham Airport (BHX) 29 min drive ### Restaurants - Fogo Bar & Kitchen 10 min walk - Lychee Garden Cantonese 11 min walk - Colbeh, Persian Kitchen & Bar 10 min walk - The Garden House 6 min walk - Banu Indian Restaurant 9 min walk ## About this property ### The Edgbaston Palace Hotel Hotel near Villa Park Consider a stay at The Edgbaston Palace Hotel and take advantage of a garden, dry cleaning/laundry services and a fireplace in reception. The on-site restaurant offers dinner. In addition to a bar and a business centre, guests can connect to free in-room WiFi. You'll also find perks such as: - Breakfast (surcharge), meeting rooms and a porter/bellboy - A TV in reception, smoke-free property and free newspapers - A banquet hall, wedding services and multilingual staff Room features All 50 individually decorated rooms include comforts such as free WiFi and free newspapers. More conveniences in all rooms include: - Bathrooms with shower/bath combinations and free toiletries - LCD TVs with digital channels - Private gardens, coffee/tea makers and daily housekeeping ## Similar properties ![Restaurant](https://images.trvl-media.com/lodging/1000000/30000/25500/25431/ea12ed53.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cobden Hotel Birmingham Edgbaston - Spa - Pet-friendly - Parking included - Free Wi-Fi 6.0 1,002 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=25431&PinnedHotelID=25431&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/3000000/2550000/2542600/2542514/36705283.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Eaton Hotel Edgbaston - Pool - Parking included - Free Wi-Fi - Restaurant 9.0 Wonderful 695 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-19&endDate=2026-02-20&selected=2542514&PinnedHotelID=2542514&HadPinnedHotel=true®ionId=-1&adults=2) ![Iron/ironing board, cots/infant beds, free WiFi](https://images.trvl-media.com/lodging/12000000/11780000/11778000/11777987/ddbc5bbe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Prince Hotel Edgbaston - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - Breakfast to-go available for a fee 7:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 5 for adults and GBP 5 for children - A bar/lounge - A restaurant ### Things to do - TV in common areas ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Wedding services ### Business services - Business centre - Conference space - Meeting rooms ### Outdoors - Garden ### Accessibility - No lift ### More - 2 buildings - 2 floors - Banquet hall - Built in 1880 - Fireplace in lobby - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - LCD TV with digital channels ### Food and drink - Coffee/tea maker - Limited room service ### More - Connecting rooms available - Desk - Free daily newspapers - Individual decor - Iron/ironing board ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: midnight Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11 AM Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Renovations and closures The following facilities are closed seasonally each year. They will be closed from 24 December to 31 December: - Dining venue The following facilities are closed on Sunday: - Restaurant ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for GBP 30.0 per night. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for to-go breakfast: from approximately GBP 5 for adults and from GBP 5 for children - Rollaway bed fee: GBP 30.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This property will place an authorization fee on credit and debit cards for any bookings where payment for the stay will be made on site instead of at the time of booking. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation ### Property is also known as Edgbaston Hotel Edgbaston Palace Edgbaston Palace Birmingham Edgbaston Palace Hotel Edgbaston Palace Hotel Birmingham Hotel Edgbaston Edgbaston Palace Hotel Edgbaston Palace Hotel The Edgbaston Palace Hotel Birmingham Birmingham The Edgbaston Palace Hotel Hotel Hotel The Edgbaston Palace Hotel The Edgbaston Palace Hotel Birmingham Palace Hotel Palace The Edgbaston Hotel Birmingham The Edgbaston Palace Hotel Hotel The Edgbaston Palace Hotel Birmingham The Edgbaston Palace Hotel Hotel Birmingham ## Frequently asked questions ### Is The Edgbaston Palace Hotel pet-friendly? ### How much is parking at The Edgbaston Palace Hotel? ### What time is check-in at The Edgbaston Palace Hotel? ### What time is check-out at The Edgbaston Palace Hotel? ### Where is The Edgbaston Palace Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Edgbaston Palace Hotel Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.4 Location ### 7.2 Staff & service ### 6.6 Property conditions & facilities 10 - Excellent 103 8 - Good 248 6 - Okay 171 4 - Poor 69 2 - Terrible 60 ## Reviews ### 8/10 Good #### Verified traveller 5 Oct 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great staff Great hotel and staff ##### Verified traveller Stayed 1 night in Sep 2020 ### 8/10 Good #### Christian 11 Sept 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### I always stay here when in Birmingham I had yet another great stay at The Edgbaston Palace Hotel. I have used this hotel for years when needing a hotel in Birmingham. Good value for the money. ##### Christian Stayed 2 nights in Sep 2020 ### 8/10 Good #### Monz, London 2 Sept 2020 Liked: Staff & service Only there from 5pm & left next morning 11am. Did not get to see amenities at all. The triple room was ok for what we paid. Staff were very helpful, grounds neat, room was cosy. Buses into town centre close. ##### Monz Stayed 1 night in Aug 2020 ### 8/10 Good #### Hannah 31 Aug 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel, clean and comfortable. The check in process was smooth, the girl on reception was helpful and professional. We had booked two rooms and they had kept us together in adjacent rooms which was great. Only disappointing factor was you weren’t allowed any food or drinks in the room which wasn’t purchased from the hotel. Makes things tricky with two children and trying to keep costs down. Especially in recent times when it’s hard to find a restaurant to dine out at. ##### Hannah Stayed 1 night in Aug 2020 ### 10/10 Excellent #### Rucksana 31 Aug 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was beautiful mashallah ##### Rucksana Stayed 1 night in Aug 2020 ### 4/10 Poor #### Verified traveller 6 Aug 2020 Liked: Cleanliness Disliked: Staff & service Came to get back in the room around 10 and no one to been seen hate to set the fire alarms off on the hotel to access the hotel and get to our room Rang the place countless times and rung the bell. Setting off fire alarms was last and only option ##### Verified traveller Stayed 1 night in Jul 2020 ### 6/10 Okay #### Verified traveller 18 Mar 2020 Disliked: Property conditions & facilities #### Edgbaston palace hotel stay The bed wasn't very comfortable and the shower was a mere trickle ##### Verified traveller Stayed 2 nights in Mar 2020 ### 8/10 Good #### gary 12 Mar 2020 Liked: Staff & service Disliked: Property conditions & facilities the hotel served its purpose for 1 night, looks a bit tired but then this is probably reflected in the price. Good breakfast, parking was the key factor in choosing the hotel and proximity to city centre and other amenities ##### gary Stayed 1 night in Feb 2020 ### 2/10 Terrible #### david 26 Feb 2020 Disliked: Staff & service, property conditions & facilities, room comfort #### Awful Dont stay here.rude staff rock hard beds and a broken shower . ##### david Stayed 1 night in Feb 2020 ### 6/10 Okay #### Sanjay 26 Feb 2020 Liked: Property conditions & facilities, room comfort #### Do not expect a night cap Bar closed at 10.15 pm, tv was switched off to hint for us to leave. Not very customer centric. Room was overall clean, tidy and warm ##### Sanjay Stayed 1 night in Feb 2020 ### 6/10 Okay #### Verified traveller 24 Feb 2020 Liked: Cleanliness, amenities Disliked: Staff & service The property is not bad the staff need training how to communicate with their guests ##### Verified traveller Stayed 1 night in Feb 2020 ### 6/10 Okay #### Verified traveller 6 Feb 2020 Disliked: Property conditions & facilities, room comfort This hotel was unfortunately a lot more run down than I was expecting. I did however appreciate the free tea, coffee and biscuits provided in the room. ##### Verified traveller Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Alan, Christchurch 6 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities Easy to find. Ample parking available. My room was a bit of a querky place to find. ##### Alan Stayed 1 night in Feb 2020 ### 4/10 Poor #### Verified traveller 2 Feb 2020 Disliked: Staff & service, property conditions & facilities On arrival the receptionist was a little moody and not at all welcoming of the guests. I had to ask twice if breakfast was included but she was more interested in laying down all the rules of which there are many. Including them stuck to the walls over the property and in our room...check out 20 mins late is £20...nice attitude! After lovely evening out n B'ham we cam back. Our room as in a seperate part of the building to the main hotel and we had to ress a buzzer to gain entrance. There was a man on the telecom who I couldn'tunderstand whos tone was quite angry. He had a bit of an attitude. Ojk so the room...well although it was basic and old fashioned looking it had tea facilities and a shower, towels etc. But on closer nspection the carpet was badly stained and there was some horrible stains in the shower which put me and my partner off using it. Then there was the fusty smell...it was bad! The bed itself was really uncomfortable and the street noise from outside was really bad. The hall light was constantly on and lit our room up. There was also people coming and going all night and being very load. Breakfast in the morning was pretty basic. There was cereal and juice and tea coffee which was fine. I rdered scrambled eggs on brown toast. The toast was cheap thin stuff and the eggs looked like they were cooked n the microwave.. ##### Verified traveller Stayed 1 night in Feb 2020 ### 6/10 Okay #### Verified traveller 21 Jan 2020 Liked: Cleanliness, staff & service Lovely shower and drinks, hairdryer, cupboard space all good ##### Verified traveller Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Frank 15 Jan 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Little Palace The room and service was very good, the lovely lady at reception was a joy and helpful throughout our stay, the bar manager also covered maintenance in the evening and again was a pleasure and really helpful throughout. The staff are the real asset of this little gem of a hotel, would definitely stay there again, the food was lovely and glad we dined in hotel and not eaten out. ##### Frank Stayed 1 night in Jan 2020 ### 6/10 Okay #### Mr, LUTON 2 Jan 2020 Disliked: Property conditions & facilities Only stayed for the night and the twin room that I was given was like someones front living room on the ground floor overlooking the main road. Curtains didnt close fully and no bath tub. Asked to be moved to another roon away from the main road and was allocated a room away from the main building in the newer build section. Pleasant enough cosy room but the beds were hard. The highlight of the stay was the cooked to order full english breakfast. ##### Mr Stayed 1 night in Dec 2019 ### 2/10 Terrible #### IZZATULLAH 1 Jan 2020 Disliked: Property conditions & facilities, room comfort #### More than a bit disappointed I was very disappointed by choosing this hotel. Baby was not going to sleep as the room was cold, and there was light coming through the window the whole night, because the curtains are very small. Mattress wasn’t comfortable at all. I was once again shocked when I got in the shower, the shower was boiling hot and the cold water bit wasn’t working, so I had to take a shower with boiling hot seater. ##### IZZATULLAH Stayed 1 night in Dec 2019 ### 2/10 Terrible #### Rameez 20 Dec 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Palace my arse One of the worst hotels I’ve ever stayed in. The girl with the hijab on reception had no customer service skills whatsoever and was rude and unhelpful. After returning to the hotel in the evening I discovered the rear gates for the car park were locked, so had my car have been in there I would not have been able to get out and this was never mentioned to me during check in. Stay away from this place, outdated and terrible. ##### Rameez Stayed 1 night in Dec 2019 ### 2/10 Terrible #### S 18 Dec 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stay for a bet This is not a hotel , more a half way house refuge type place. Receptionist reads a long list of things you cannot do while being imprisoned. The cell was bearable and very small. So glad i got parole the next morning and was released. Would make a great xmas reality show on how not to do hotels ##### S Stayed 1 night in Dec 2019 ### 6/10 Okay #### Verified traveller 8 Dec 2019 Liked: Cleanliness, staff & service Check in was hard work, had lto take full fee twice ine for authorisation. Had to have photo ID. The room was very cold. The radiator was on Max and could feel it was warm. I was sitting in my coat and scarf. They sent someone and he said that it was on max. Reception said rhey would change my room but they would all be the same so i declined and asked for a second quilt which they provided ##### Verified traveller Stayed 1 night in Dec 2019 ### 4/10 Poor #### Verified traveller 8 Dec 2019 Liked: Cleanliness Disliked: Staff & service Rooms are really small! Doesn’t look like pictures ##### Verified traveller Stayed 1 night in Dec 2019 ### 2/10 Terrible #### Verified traveller 5 Dec 2019 Disliked: Staff & service, amenities, property conditions & facilities I do not expect to be spoken to rudely by people working at the Hotel. I am a guest who is bringing income to a Hotel and deserve to be treated with respect. I will not use this Hotel again, there are plenty of other Hotels in the area. ##### Verified traveller Stayed 2 nights in Dec 2019 ### 2/10 Terrible #### julie 2 Dec 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Don't do it This was my 3rd sat here this year and my last. From the surly attitude of the receptionist, too noone helping us take cases up 2 flights of stairs , down another of steps and through 3heavy fire doors. Keys didn't work and we were talked to like children when going to get them sorted. The rooms had no chairs windows painted shut. We were also right above function room that had an incredibly loud fluctuating volumn DJ until nearly 12pm ... So loud my bed, door and TV were vibrating. ##### julie Stayed 2 nights in Nov 2019 ### 10/10 Excellent #### Lisa H. 26 Nov 2019 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Short stay Great stay, good location & great food, evening meal was above what we expected and breakfast was great also. ##### Lisa H. 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