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Genting Hotel

Photo gallery for Genting Hotel

Featured image
Indoor spa bath
Pool
Balcony
Minibar, in-room safe, desk, iron/ironing board

Overview of Genting Hotel

Genting Hotel

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Pendigo Way, Birmingham, England

Explore the area

  • Popular LocationThe Bear Grylls Adventure3 min walk
  • Popular LocationResorts World Birmingham5 min walk
  • Popular LocationNational Exhibition Centre (NEC)11 min walk
  • AirportBirmingham (BHX)5 min drive

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About this area

Birmingham

Located in Birmingham, Genting Hotel is connected to a shopping centre. Santai Spa and National Exhibition Centre (NEC) are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Pendigo Lake. Looking to enjoy an event or a game while in town? See what's happening at Edgbaston Cricket Ground (Edgbaston Stadium) or Villa Park. Take in the nearby slopes with a ski area and skiing, or try out other outdoor activities such as ice skating.
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Map

What's nearby

  • The Bear Grylls Adventure - 3 min walk
  • Santai Spa - 4 min walk
  • Resorts World Birmingham - 5 min walk
  • Pendigo Lake - 5 min walk
  • National Exhibition Centre (NEC) - 11 min walk

Getting around

  • Birmingham International Station - 5 min drive
  • Birmingham Airport (BHX) - 5 min drive

Restaurants

  • Waters Restaurant - 4 min walk
  • Las Iguanas - 4 min walk
  • Toby Carvery - 3 min drive
  • LIttle Owl - 5 min drive
  • Frankie & Benny's - 5 min drive

About this property

Genting Hotel

Lakefront hotel connected to the convention centre in Birmingham with 18 restaurants
18 restaurants, a full-service spa and a casino are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 5 bars/lounges, a health club and 3 coffee shops/cafés. All 182 rooms offer free WiFi, minibars and flat-screen TVs with satellite channels. Other amenities available to guests include room service, laptop-compatible safes and phones.
Genting Hotel offers 182 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels and pay-per-view films.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Santai Spa. Services include massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 15.00 per night)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • English breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends: GBP 14.95 for adults and GBP 9.95 for children
  • 18 restaurants and 3 coffee shops
  • 5 bars/lounges
  • Room service available

Things to do

  • Fitness centre
  • Full-service spa
  • Shopping centre
  • Shopping
  • Swimming pool

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • A meeting room

Outdoors

  • Terrace

Spa

  • Massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar in shower
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • 10 casino gaming tables
  • 30 casino slot machines
  • 2 casino VIP rooms
  • Casino (538 square feet of space)
  • Couples dining
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Towels

Entertainment

  • Flat-screen TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Champagne service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

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Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for English breakfast: GBP 14.95 for adults and GBP 9.95 for children (approximately)
  • Airport shuttle fee: GBP 10 per vehicle (one-way, maximum occupancy 6)
  • Self-parking fee: GBP 15.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts Visa, Mastercard, American Express and Diners Club; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Rollaway beds are only suitable for guests aged up to 12.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa

Property is also known as

Genting Hotel Birmingham
Genting Birmingham
Genting Hotel Hotel
Genting Hotel Birmingham
Genting Hotel Hotel Birmingham

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 578 out of 874 reviews
5 - Excellent 66%
Rating 4 - Good. 207 out of 874 reviews
4 - Good 24%
Rating 3 - Okay. 46 out of 874 reviews
3 - Okay 5%
Rating 2 - Poor. 30 out of 874 reviews
2 - Poor 3%
Rating 1 - Terrible. 13 out of 874 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.5/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities
Write a review

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel within Resorts World which has lots to do - many restaurants, cinema, shopping mall, casino. Also nearby is Bear Grills Adventure theme park. NEC is easy walking distance. Rooms are good size and clean. You can tell there is some wear and tear on doors but you expect that. Breakfast was very good and nice restaurant. Hotel reception were very pleasant though did not mention where the lift was located to go to room floors, so I'm looking for it in the reception area whilst it is actually just outside it. My key card stopped working 3 times so after trying to get in my room had to go back down to reception to get a new one. There is mini bar in room and biscuits, could have done with free bottles of water as you get in many hotels. Overall nice stay and I would do so again when next at an NEC event.
Stayed 4 nights in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N-a
Stayed 1 night in Sep 2021

4/5 Good

Liked: Staff & service
The hotel is good.
Stayed 2 nights in Aug 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and design/decor. Excellent facilities, will go back.
Stayed 1 night in Aug 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and the room was immaculate!
Stayed 1 night in Aug 2021