Title: Jumeirah Carlton Tower London Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=2114&destination=London%2C+England%2C+United+Kingdom&selected=858368&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Jumeirah Carlton Tower London A peaceful Hyde Park retreat where travelers can indulge in spa treatments, take fitness classes, or simply unwind after exploring London's bustling streets ## Photo gallery for Jumeirah Carlton Tower London ![Meeting facility - Jumeirah Carlton Tower London (London)](https://images.trvl-media.com/lodging/1000000/860000/858400/858368/efd4aa86.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/6F041AF43BE87A195BD3F075922F344A/863c762a-ca76-4b35-8e45-4d0b06ef2f6f-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Yoga - Jumeirah Carlton Tower London (London)](https://images.trvl-media.com/lodging/1000000/860000/858400/858368/b749dc49.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Jumeirah Carlton Tower London (London)](https://images.trvl-media.com/lodging/1000000/860000/858400/858368/c092af16.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility - Jumeirah Carlton Tower London (London)](https://images.trvl-media.com/lodging/1000000/860000/858400/858368/9b13144b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Jumeirah Carlton Tower London overlooks Hyde Park, offering a calm city escape. It features a coffee shop, hair salon, and Chinoiserie restaurant with international cuisine. Guests can enjoy the steam room, sauna, indoor pool, or join yoga and fitness classes at the health club. VIP Access ## Reviews 9.4 Exceptional ## Popular amenities - Pool - Hot tub - Spa - Pet-friendly - Free Wi-Fi - Restaurant £582 includes taxes & fees 2 Apr - 3 Apr VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=858368&PinnedHotelID=858368&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=858368&PinnedHotelID=858368&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=858368&PinnedHotelID=858368&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=858368&PinnedHotelID=858368&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=858368&PinnedHotelID=858368&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=858368&PinnedHotelID=858368&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=858368&PinnedHotelID=858368&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=858368&PinnedHotelID=858368&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 13 of 13 rooms ### View all photos for Room, Balcony ![Room, Balcony | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/860000/858400/858368/40b52b3f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, Balcony 7.0 Good 2 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Plasma TV Blackout curtains Rainfall showerhead Private bathroom - Garden view - 194 sq ft - Sleeps 2 - 1 King Bed OR 2 Single Beds ### View all photos for Executive Suite, City View ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/860000/858400/858368/40b24e5d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, City View ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cots/infant beds Plasma TV Blackout curtains Sofa bed - City view - 474 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Standard Room ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/860000/858400/858368/44375d47.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Plasma TV Blackout curtains Rainfall showerhead Private bathroom Bathrobes - Sleeps 2 - 1 Queen Bed ### View all photos for Suite (Garden) ![Suite (Garden) | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/860000/858400/858368/w2880h1919x0y1-72437e05.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Garden) ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Plasma TV Blackout curtains Rainfall showerhead Private bathroom - 388 sq ft - Sleeps 2 - 1 King Bed OR 2 Single Beds ### View all photos for Junior Suite, City View ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/860000/858400/858368/bfe97e5c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, City View 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Plasma TV Blackout curtains Sofa bed Hairdryer - City view - 484 sq ft - Sleeps 4 - 1 King Bed OR 2 Single Beds ### View all photos for Luxury Suite ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/860000/858400/858368/c54c45e2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Plasma TV Blackout curtains Hairdryer Private bathroom - 840 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Royal Suite ![Royal Suite | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/860000/858400/858368/b120c216.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royal Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Plasma TV Blackout curtains Hairdryer Private bathroom - Sleeps 3 - 1 King Bed ### View all photos for Presidential Suite ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/860000/858400/858368/c54c45e2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Plasma TV Blackout curtains Private bathroom Bathrobes Hairdryer - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room ![Deluxe Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/860000/858400/858368/0d8b0ce0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Soundproofed Air conditioning Connecting rooms available Plasma TV Blackout curtains Rainfall showerhead Private bathroom Bathrobes - 247 sq ft - Sleeps 2 - 1 King Bed OR 2 Single Beds ### View all photos for Superior Room ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/860000/858400/858368/44375d47.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Soundproofed Air conditioning Connecting rooms available Plasma TV Blackout curtains Rainfall showerhead Private bathroom Bathrobes - 183 sq ft - Sleeps 2 - 1 King Bed OR 2 Single Beds ### View all photos for Executive Suite ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/860000/858400/858368/c54c45e2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite ### Highlights Soundproofed Air conditioning Connecting rooms available Free rollaway/extra beds Free cots/infant beds Plasma TV Blackout curtains Sofa bed - 516 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Deluxe Suite, Balcony (Garden) ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/860000/858400/858368/40b24e5d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, Balcony (Garden) ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Plasma TV Blackout curtains Sofa bed - Garden view - 420 sq ft - Sleeps 4 - 1 King Bed ### View all photos for Junior Suite ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/1000000/860000/858400/858368/9f0be82f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Plasma TV Blackout curtains Hairdryer - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-The-Carlton-Tower-Jumeirah.h858368.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-The-Carlton-Tower-Jumeirah.h858368.Hotel-Information) ## About the area Located in London City Centre, a neighbourhood in London, Jumeirah Carlton Tower London is near a metro station. Buckingham Palace and Piccadilly Circus are notable landmarks, and travellers looking to shop may want to visit Sloane Street and Harrods. Big Ben and Kensington Palace are two other places to visit that come recommended. [Visit our London travel guide](https://www.expedia.co.uk/London.dx178279) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.49664%2C-0.15752&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=DCm_NmafOQ2csbc2sjA4CWvG0yA=) On Cadogan Place, London, England, SW1X 9PY ### What's nearby - ![Chelsea featuring heritage architecture](https://images.trvl-media.com/place/6054502/91a94d79-7e04-4de3-b554-69e22edd0550.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) King's Road 6 min walk \- 0.4 miles - ![Sloane Square featuring a fountain](https://images.trvl-media.com/place/508417/aecf6d39-0ee2-4125-81ff-40397a1952de.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Sloane Square 6 min walk \- 0.4 miles - ![EyeEm Custom Shoots Q4 2018](https://images.trvl-media.com/place/501562/bc3afc77-d615-45eb-b7a2-03b28062bef9.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Harrods 6 min walk \- 0.4 miles - ![Hyde Park featuring a garden, a river or creek and watersports](https://images.trvl-media.com/place/507738/66d59579-a9fc-4a02-8886-325e585c864b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hyde Park 9 min walk \- 0.5 miles - Sloane Street 1 min walk \- 0.1 miles ### Getting around - Sloane Square Underground Station 7 min walk - London Victoria Station 16 min walk - Heathrow Airport (LHR) 41 min drive ### Restaurants - La Maison Ani London 3 min walk - Café Kitsuné 4 min walk - Jumeirah Carlton Lobby 3 min walk - My Millennium 5 min walk - Harry's Dolce Vita Knightsbridge 7 min walk ## About this property ### Jumeirah Carlton Tower London Luxury family-friendly hotel near Sloane Street Located close to Harrods and Buckingham Palace, Jumeirah Carlton Tower London provides a terrace, a coffee shop/cafe and a hair salon. Indulge in Ayurvedic treatments, a facial and a massage at the on-site spa. The on-site international cuisine restaurant, Chinoiserie, offers breakfast, brunch, lunch, dinner and children's meals. Fitness classes and Pilates classes are offered at the health club; Jumeirah Carlton Tower London also has dry cleaning/laundry services, a bar and a business centre. Stay connected with free in-room WiFi, and guests can find other amenities, such as a steam room and a sauna. Other perks at this hotel include: - An indoor pool - Limo/town car service, continental breakfast (surcharge) and bike hire - 2 outdoor tennis courts, valet parking (surcharge) and express check-out - Babysitting (surcharge), concierge services and a lift Room features All 186 rooms boast comforts such as 24-hour room service and air conditioning, as well as perks such as late-night room service and free WiFi. Other conveniences in all rooms include: - Bathrooms with children's dressing gowns and free toiletries - Plasma TVs with premium channels - Cookware/dishes/utensils, childcare services and electric kettles ## Similar properties ![Indoor pool, free pool cabanas](https://images.trvl-media.com/lodging/5000000/4930000/4922200/4922121/w4000h2662x0y0-cd698e82.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bvlgari Hotel London London City Centre - Pool - Spa - Pet-friendly - Free Wi-Fi 9.6 Exceptional 177 reviews £794 includes taxes & fees 17 Mar - 18 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-17&endDate=2026-03-18&selected=4922121&PinnedHotelID=4922121&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/1000000/860000/858700/858696/e17c4753.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Lowndes London – A Jumeirah Partner Hotel London City Centre - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 639 reviews £291 includes taxes & fees 14 Apr - 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Free Wi-Fi - Restaurant - Air-conditioning - Gym 9.0 Wonderful 653 reviews £305 includes taxes & fees 24 Mar - 25 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=2379978&PinnedHotelID=2379978&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=858368&PinnedHotelID=858368&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=858368,4922121,858696,518026,8035714) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Limo/town car service - Parking on site (GBP 65 per day) - Valet parking on site (GBP 65 per day) - Limited on-site valet and self parking ### Food and drink - Daily continental breakfast available 7:00 AM to 10:30 AM for a fee: GBP 42 per person - A bar/lounge - A coffee shop/cafe - A restaurant ### Restaurants on site - Chinoiserie - Club Room ### Things to do - 2 outdoor tennis courts - Bicycle rentals - Fitness classes - Full-service spa - Health club - Hot tub - Indoor pool - Pilates classes - Sauna - Steam room - Yoga classes ### Family friendly - In-room babysitting - Indoor pool - Laundry facilities - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business centre - Computer station - Conference space - Meeting rooms ### Outdoors - Terrace ### Full-service spa - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Facials - Hot tub - Manicures/pedicures - Massage - Sauna - Spa treatment rooms - Thalassotherapy ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Grab bar in shower (100 centimetre high) - Lift (150 centimetre wide door) - Magnifying mirror - Wheelchair accessible (may have limitations) - Wheelchair-accessible bathroom vanity (100 centimetre high) - Wheelchair-accessible concierge desk - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk (150 centimetre high) - Wheelchair-accessible restaurant ### More - 16 floors - 2 buildings - Ballroom - Banquet hall - Built in 1961 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Children's robes - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - Pay films - Plasma TV with premium cable/satellite channels ### Food and drink - 24-hour room service - Coffee/tea maker - Cookware, dishware, and utensils - Electric kettle - Espresso maker - Free bottled water - Minibar ### More - Air conditioning - Connecting rooms available - Desk - Free daily newspapers - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight ### Check-out Check-out before noon Contactless check-out Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets stay for free Service animals are welcome, and are exempt from fees Welcoming dogs only Up to 8 kg per pet Pets cannot be left unattended Restrictions apply; for more information contact the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Optional extras - Fee for continental breakfast: from approximately GBP 42 per person - Self-parking fee: GBP 65 per day - Valet parking fee: GBP 65 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Covid 19 Updates (Jumeirah) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### National rating This establishment has received its official star rating from VisitEngland, the National Tourist Board for England. ### Property is also known as Carlton Jumeirah Carlton Jumeirah Tower Carlton Tower Carlton Tower Jumeirah Jumeirah Carlton Jumeirah Carlton Tower Jumeirah Carlton Tower Hotel Jumeirah Carlton Tower Hotel London Jumeirah Carlton Tower London Jumeirah Carlton Hotel Jumeirah Carlton London Jumeirah Carlton Tower London, England Jumeirah Carlton Tower The Carlton Tower Jumeirah Jumeirah Carlton Tower London Hotel Jumeirah Carlton Tower London London Jumeirah Carlton Tower London Hotel London ## Frequently asked questions ### Does Jumeirah Carlton Tower London have a pool? ### How much does it cost to stay at Jumeirah Carlton Tower London? ### Is Jumeirah Carlton Tower London pet-friendly? ### How much is parking at Jumeirah Carlton Tower London? ### What time is check-in at Jumeirah Carlton Tower London? ### What time is check-out at Jumeirah Carlton Tower London? ### Where is Jumeirah Carlton Tower London located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Jumeirah Carlton Tower London Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 10 Cleanliness ### 9.8 Amenities ### 9.6 Staff & service ### 9.8 Property conditions & facilities 10 - Excellent 38 8 - Good 4 6 - Okay 3 4 - Poor 0 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### Sherin 4 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful helpful staff and go an mile extra to make your trip more pleasant Room service and hotel restaurants are great Gym and spa one of the best Rooms are very well cleaned and tidied up ##### Sherin Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### YUNUS EMRE 25 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good location ##### YUNUS EMRE Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Sherin 5 Apr 2025 Liked: Cleanliness, amenities, property conditions & facilities Very spacious and clean room with many amenities . The front desk are extremely helpful and go an extra mile to make the stay even more comfortable. All the services are impeccable ##### Sherin Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Sarah 10 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities Staff are amazing & so sweet & helpful ##### Sarah Stayed 4 nights in Apr 2024 ### 10/10 Excellent #### Khalid 6 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Just had a simple issue with early guaranteed check-in but resolved perfectly and used the gym facility while preparing the room Amazing staff and ambiance Great quality and high standard room and services ##### Khalid Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Erynn 19 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super central ##### Erynn Stayed 3 nights in Oct 2024 ### 2/10 Terrible #### Katherine 1 Mar 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Issues with security and not respecting the Do Not Disturb sign. Night manager was rude and arrogant. Day manager was professional and attempted to make up for the problems, but it was too little, too late. Do not bother paying extra for the room with a 'terrace' as it is a Juliette balcony/lexge and nothing more! Absolutely not worth paying premium. Spa is nice. Salon is lovely. Breakfast in the 'restaurant' is awful/a complete waste of time. Order breakfast via room service for much better and more quantity food and way better service (with a small service fee, usually around 5-10£, nothing more). Bellhops and doormen are lovely. Location is top notch, but hotel is over priced. ##### Katherine Stayed 7 nights in Feb 2025 ### 10/10 Excellent #### Sherin 21 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything is absolutely perfect . The hotel , services , the staff, the food and the cleanliness. Impeccable ##### Sherin Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Sherin 14 May 2025 Liked: Amenities, property conditions & facilities Superb ##### Sherin Stayed 3 nights in May 2025 ### 10/10 Excellent #### Abdullah 19 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very elegant and comfortable hotel with highest hospitable staff. Top notch service and management. ##### Abdullah Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Vera 1 May 2023 Liked: Staff & service Wonderful hotel in a top location. The Staff and service are fabulous. Some rooms are a bit small - esp when travelling with kids. Service is extraordinary. Excellent stay with lots to do close by- especially during a short stay. ##### Vera Stayed 1 night in Apr 2023 ### 10/10 Excellent #### Sherin 13 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities ##### Sherin Stayed 3 nights in May 2025 ### 10/10 Excellent #### Yvette 5 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities Very center ##### Yvette Stayed 4 nights in Aug 2024 ### 10/10 Excellent #### Robert 5 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is very clean and well designed (although the lifts can be a bit frustrating at times). However, the stand out feature is the service. The doormen, the reception, the concierge and the cleaning staff are all exceptionally helpful and polite, making you feel so welcome all the time. ##### Robert Stayed 14 nights in Jul 2023 ### 6/10 Okay #### Drakoulis 7 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Road works in operation late at night ##### Drakoulis Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Sherin 21 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect in every sense ##### Sherin Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Verified traveller 28 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel incrível, serviço impecável! Bem localizado! Standard room pequeno - ponto negativo! ##### Verified traveller Stayed 5 nights in May 2024 ### 10/10 Excellent #### yerolomi 1 Mar 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Best hotel in London ##### yerolomi Stayed 3 nights in Feb 2022 ### 10/10 Excellent #### yerolomi 23 Jan 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great stay again best hotel in London ##### yerolomi Stayed 1 night in Jan 2022 ### 10/10 Excellent #### Jon 9 Jan 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing property with an amazing team This is a freshly refurbished property, and they have knocked it out of the park. Service is off the scale. Sadly the steam room and hot tub were out of action, but apart from that they excelled in everything Special mentions to the staff that made the stay so special…Jonathan, Maria, Natalia and ash…these guys went above and beyond The personalised room keys are a nice touch ![](https://a.travel-assets.com/ugc/hotel-reviews/E2B4E3F95C5280C208D553FE0F51120A5EA7196D1641720408104.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jon Stayed 1 night in Jan 2022 ### 10/10 Excellent #### yerolomi 4 Jan 2022 Liked: Cleanliness, amenities, property conditions & facilities Best hotel in London nothing else compares to these standards. ##### yerolomi Stayed 3 nights in Dec 2021 ### 10/10 Excellent #### chiwetalu 15 Jan 2026 ##### chiwetalu Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### Jasem 11 Jan 2026 ##### Jasem Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### Jeremy 5 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Jeremy Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### Sidrah 2 Jan 2026 ##### Sidrah Stayed 1 night in Dec 2025 ### Expedia's Latest Trends ### Hotels > - 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