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The room was clean and the location was good, that’s it. The Wi-Fi was down the whole time and there were only enough towels for one person. Had to ask for more both days. No Wi-Fi was a huge problem for me.
The hotel is in a pretty good location for the price. First impression of the lobby is good. Small, but modern and comfortable. Desk staff was very helpful. Rooms are small and dated, but very functional and quiet.
The valet and bell hops were amazing! We had a suite because one of our party has cancer and is in the middle of treatment. The additional room was not opened until 6:30 after we finally called. They told us housekeeping would open when they were done, this didn't happen. The next morning (Saturday) ...
The Congress is in an excellent location. Within walking distance to everywhere we wanted to go. It's a very nice historic hotel on South Michigan Avenue. Our King suite was beautiful and the views were absolutely spectacular!
Very impressive hotel. Very busy to check in. Need to modernize the check-in process. The Hilton Honors line took over 45 minutes - longer than the regular line. Other than that - great bed, bar, exercise room. Within walking distance of lots of amazing restaurants and night life.
The hotel staff was very friendly when I first arrived. After checking in, I realized that my room's cleanliness was not up to par so I asked the front desk if they could reassign me. The person at the desk was the same person who checked me in but her attitude went from pleasant to being completely ...
The rooms are small in fact they were very very small but the employees were awesome the bar and the employees at the bar were a lot of fun with a lot of recommendations on where to go and I advise anybody to eat their stuffed pizza
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