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Checking in late in the evening was not easy. Too few staff at desk, and check-in kiosk didn't work. But the room itself was great: quite spacious, very clean, quiet, and fixed up, with all the amenities. A great place to stay in a fantastic location.
The hotel is conveniently located near downtown Chicago. The majority of attractions and good restaurants are within walking distance. The hotel is clean. Shows a little of its age. Room AC is a bit in your face making it at times not so comfortable. If you are alone you can move away from the window ...
The Palmer House is an older hotel that has a prime location but maybe needs a few more updates and a bit of routine upkeep. The single room with a king bed was bright, clean, and fresh smelling, but kind of cramped with barely any room between the bed and the entertainment cabinet, which makes it ...
Overall our stay was very nice. But the owners of the hotel NEED to invest more into this hotel. The staff are left struggling to manage the hotel without the proper tools. One night our fire alarm started going off so we called down to have it fixed, it took an hour before anyone came to the room ...
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