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Congress Plaza Hotel

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Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Overview of Congress Plaza Hotel

Congress Plaza Hotel

3.5 out of 5

3.7/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

  • Popular LocationGrant Park1 min walk
  • Popular LocationMillennium Park10 min walk
  • Popular LocationWillis Tower17 min walk
  • AirportChicago, IL (ORD-O'Hare Intl.)24 min drive

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About this area

Chicago

Located in Chicago's The Loop neighbourhood, Congress Plaza Hotel is in the city centre and near a metro station. Auditorium Building and Theatre and Museum of Contemporary Photography are cultural highlights, and some of the area's notable landmarks include Fine Arts Building and Buckingham Fountain. Field Museum of Natural History and John G. Shedd Aquarium are not to be missed. Looking to get your feet wet? Windsurfing and sailing adventures can be found near the property. Guests appreciate the hotel's location for the sightseeing. It's also convenient for public transportation: Harrison Station is 5 minutes on foot and Harold Washington Library Station is 6 minutes.
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Popular Location

What's nearby

  • Columbia College Chicago - 1 min walk
  • Grant Park - 1 min walk
  • Auditorium Building and Theatre - 2 min walk
  • Millennium Park - 10 min walk
  • Willis Tower - 17 min walk

Getting around

  • Chicago Van Buren Street Station - 2 min walk
  • Harrison Station - 5 min walk
  • Chicago O'Hare International Airport (ORD) - 24 min drive

Restaurants

  • Tavern Tap — 1 min walk
  • Tavern Tap — 1 min walk
  • Mercat a la Planxa - 3 min walk
  • Kitty O'Shea's - 4 min walk
  • Corner Bakery - 4 min walk

About this property

Congress Plaza Hotel

3.5-star Chicago hotel in The Loop, walk to Millennium Park
Along with 2 restaurants, this smoke-free hotel has 2 bars/lounges and a fitness centre. WiFi in public areas is free. Other amenities include a coffee shop/café, valet parking and a business centre. All 870 rooms boast deep soaking bathtubs, and offer free WiFi and TVs. Other amenities available to guests include free wired Internet, fridges and room service.
Congress Plaza Hotel offers 870 forms of accommodation with a safe and coffee/tea makers. Premium cable televisions are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (USD 46.00 per night; includes in/out privileges)
  • Valet parking on site (USD 52.00 per night; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee weekends 6:30 AM–11:00 AM: USD 16-23 for adults and USD 12-18 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Room service available

Things to do

  • Fitness centre
  • Shopping

Family friendly

  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Conference space (50000 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Hand-held showerhead
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding

Bathroom

  • Deep-soaking bathtub
  • Eco-friendly toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV channels
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe

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Policies

Check-in

Check-in from 3:00 PM - 5:00 AM
Early check-in subject to availability
Early check-in fee: USD 49.00
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 59.00
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children 17 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for USD 20.0 per night.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 16 and USD 23 for adults, and USD 12 and USD 18 for children (approximately)
  • Self-parking fee: USD 46.00 per night (in/out privileges)
  • Valet parking fee: USD 52.00 per night (in/out privileges)
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-out fee: USD 59.00 (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property registration number Hotel License

We should mention

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Congress Hotel
Congress Hotel Plaza
Congress Plaza
Congress Plaza Chicago
Congress Plaza Hotel
Congress Plaza Hotel Chicago
Hotel Congress Plaza
Plaza Congress Hotel
Congress Hotel Chicago
Congress Plaza Hotel Hotel
Congress Plaza Hotel Chicago
Congress Plaza Hotel Hotel Chicago

Frequently asked questions

3.7
Good
Rating 5 - Excellent. 1229 out of 4583 reviews
5 - Excellent 27%
Rating 4 - Good. 1728 out of 4583 reviews
4 - Good 38%
Rating 3 - Okay. 896 out of 4583 reviews
3 - Okay 20%
Rating 2 - Poor. 445 out of 4583 reviews
2 - Poor 10%
Rating 1 - Terrible. 285 out of 4583 reviews
1 - Terrible 6%

3.8/5

Cleanliness

4.0/5

Staff & service

3.5/5

Amenities

3.4/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms updated.
Stayed 1 night in Jun 2021

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, unsafe and horrible service. Waited over an hour to check in, no dining options, no housekeeping services, sewage in the shower. Prostitutes randomly knocking on your door at all hours. Don't stay here.
Stayed 4 nights in Jun 2021

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
OLD hotel with old all the old 'charm' and funkiness. Waited in line over an hour to check in after midnight (late flight) because of limited staff. NO amenities, including housekeeping during our 1 week stay. (Chicago is 'open' after COVID restrictions but still no housekeeping). Plumbing backed up with sewage coming out of the shower drain and there was NO ONE at the front desk to arrange a new room so we were stuck with it. When I complained the next morning, I was told "that's what you get in an old hotel". Despite what the website says, there are no restaurants or services open in the hotel.
Stayed 1 night in Jun 2021

4/5 Good

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel is centrally located. But is very noisy, you can hear the people in the halfway through out the night, also the noise in the street. Carpet in the hallway was smelly. Room are very comfortable and ample.
Stayed 3 nights in Jun 2021

2/5 Poor

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The location is close to attractions and parks...so you can walk and don’t necessarily have to drive. Hotel floors/hallways were NOT clean and the elevator broke. Thru Expedia, We had booked two separate rooms with two double beds. The hotel staff convinced us that it meant a room with two separate beds. Initially, we were given keys to 1 room with 1 kind bed and 1 queen bed. The keys to that room didn’t work, LUCKILY. And when we went back to the front desk, another staff member helped us. She confirmed that I had paid for two rooms with two double beds each. Just not happy with this hotel experience; will not be returning.
Stayed 1 night in Jun 2021