Compare and book 5 Star hotels in Hangzhou, Zhejiang

"It’s quite hard to find a pet-friendly hotel stay in China, but this place is out of expectation. My little boy Peanut Butter had a wonderful time here, playing with the hotel’s alpacas and having a lot of fun running around. The room with a well-decor and excellent lake view is extremely clean. We will definitely keep coming back for more nights!"

"Accessible to the lakefront, however, quite crowded during the day."

"Modern hotel with good breakfast. 10/10 would recommend. "

"Beautiful resort in every way however the location and time it takes to get there is not pleasant. Make sure you arrange hotel transport to avoid hassle, extra fees and unpleasant ride. You won't leave the resort, it's not nice outside the resort grounds, AT ALL. Service is incredible, do the tai chi lesson and tea picking! Lots to do within the resort. Food is amazing and breakfast view is like a dream. Best to stay at least 2 nights to make your travel there worth it, took us 1.75 hours to...

"Great Location as it is next to the shopping center. The canal can be seen from the room. The big windows make the room bright and pleasant. "

"The hotel is located by the beautiful west lake, it is super clean and very quiet. The hotel helped me to arrange a hotel taxi (super clean Audi). The taxi driver - Miss Zhang was not only drive us to the local interests, but also provide a lot of valuable information and outstanding services for us. Will definitely stay again next year, highly recommended."

"Not much around, needs to take metro"

"Very nice hotel. Huge huge huge room. Very good buffet dinner and breakfast with nice view on the 22nd floor. Recommend for business trips or just a family weekend getaway. Would stay here again if come back to Hangzhou."

"This hotel has its unique design and is full of its own friendly culture. It is a little bit far from the downtown area but because of that it is located in a quite environment. I can see the staff members tried their best to serve and they should be recognized. "

"Superb location, friendly staff, and great facilities "

"This hotel/resort is an amazing place, the room is so clean and with very good layout. The personnels in the hotel are all kind and nice, well trained to deliver good services, and the housekeeper would greetings to you when meeting you in the hallway. Oh, their breakfast is one of the best part of the stay, so many choices and tasted so good we ate so much than cannot eat anything for lunch. last thing to mention, it's walkable distance to Lingyin Temple, 10 mins away for a walk thru a path...

"The staffs were extremely helpful and friendly. They provided a warm service to us during our entire stay. The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it! Location is also good that it's within a short taxi ride to major train stations and famous places or interest. Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices. We will definitely return next time we are in Hangzhou. "

"Beautiful and modern hotel located next to the river, with shopping nearby in a business district. Good gym and delicious breakfast"

"房間有煙味"

"Comfortable and large room. But take note there is a charge for use of disposable amenities like toothbrush and even hand soap (apparently a city council initiative). Nice view and location."

"service should be trained upto global standard, partners I am using the same standard of other Sharaton Hotel in key cities. Front desk is nice and friendly, but should more proactive, like call the customer to confirm if I have registered membership as well as ask me if I have drive and issue me the parking ticket. In terms of condition, I have to point out the shower facility, which I would like to use handy shower but the forest shower is keep watering on the top. For breakfast, the option is...

"Nice surroundings but the villa is very cold in winter. We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters."

"Really great experience! Top notch service! Kudos especially to front desk manager Fanny and breakfast buffet host Brett, whom went above and beyond their duties to accommodate our baby! Brett would reserve our table every morning and get our coffees and baby chair ready without us asking. We really appreciate them both. The only downside to the hotel is the lack of restaurants and shops next door, which makes going out a bit harder. "