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Exceptional!
4.9 of 5 guest rating
Room type Options Nightly price Book
Grand Terrace Room King
786 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Other room types
Grand Room, 2 Queen Beds
786 square feet
2 Queen Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Lagoon Villa King Bed
1,399 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Villa, 3 Bedrooms (Ambassador)
9,903 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 9 guests
(up to 2 children)
Select dates to see price
West Lake Villa King
1,508 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Lotus Suite
1,292 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Deluxe Room, 2 Queen Beds, No View
Room with view
678 square feet
2 Queen Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Premier Garden View Room King Bed
786 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Premier Room, 2 Queen Beds
786 square feet
2 Queen Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Grand Terrace Room 2 Double Beds
786 square feet
2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Panorama Garden Terrace Room King
786 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Premier Garden View Room 2 Double Beds
786 square feet
2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Garden View Room 2 Double Beds
678 square feet
2 Double Beds
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Presidential Villa, 3 Bedrooms
9,903 square feet
3 King Beds
(Extra beds available: Crib)
Room sleeps 9 guests
(up to 8 children)
Select dates to see price
Garden View Room King Bed
Room with view
678 square feet
1 King Bed
(Extra beds available: Crib)
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Family-friendly Hangzhou hotel in Xihu, near Hangzhou Botanical Garden

Popular property highlights

Free self parking
Free wired high-speed Internet
Indoor pool
Business centre
Laundry facilities

Location

This family-friendly Hangzhou hotel is located in the historical district, within a 15-minute walk of Hangzhou Botanical Garden, Quyuan Park and Yui Fei Temple. Su Di Causeway and Xiling Seal Engraves Society are also within 1 mi (2 km).

Hotel features

This smoke-free hotel features 2 restaurants, a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a complimentary children's club are on-site.

Room amenities

All 78 rooms feature thoughtful touches such as espresso makers and slippers, plus free WiFi, free wired Internet and LCD TVs with satellite channels. Guests will also find iPod docking stations, sofa beds and separate sitting areas.

Languages Spoken

  • English

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Four Seasons Hotel Hangzhou at West Lake

5 Lingyin Road, Hangzhou, Zhejiang 310013

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Four Seasons Hotel Hangzhou at West Lake features an indoor pool and a fitness centre. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

Business amenities at this 5-star property consist of a business centre, a limo/town car service and meeting rooms. Event facilities measuring 5543 square feet (515 square metres) include conference rooms. This luxury hotel also offers spa services, a free kid's club and tour or ticket assistance. Complimentary self-parking is available on-site.

Four Seasons Hotel Hangzhou at West Lake is a smoke-free property.

  • Express check-in
  • Bar/lounge
  • Babysitting or childcare
  • Lift
  • Fitness facilities
  • Children's club
  • Full-service spa
  • Indoor pool
  • 24-hour front desk
  • Conference space
  • Spa treatment room(s)
  • Business centre
  • Porter
  • Express check-out
  • Tours/ticket assistance
  • Meeting rooms 4
  • Built in 2010
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Free wired Internet
  • Limo or Town Car service available
  • Children's club (free)
  • Smoke-free property
  • Safe-deposit box at front desk
  • Conference space size (meters) - 515
  • Spa services on site
  • Luggage storage
  • ATM/banking
  • Breakfast available (surcharge)
  • Number of restaurants - 2
  • Concierge services
  • Conference space size (feet) - 5543
  • Banquet hall
  • Laundry facilities
  • Total number of rooms - 78
  • Number of floors - 2
  • Number of buildings/towers - 1
  • Garden
  • Multilingual staff

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Languages Spoken

  • English
  • French
  • Japanese
  • Chinese

Parking

Free self parking

Room Amenities

Four Seasons Hotel Hangzhou at West Lake offers 78 forms of air-conditioned accommodation with iPod docking stations and DVD players. This accommodation offers separate sitting areas and includes sofa beds. LCD televisions come with satellite channels. Fridges, espresso makers and minibars are provided. Bathrooms include a separate bath and shower, complimentary slippers, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Free newspaper
  • Air conditioning
  • Fridge
  • Minibar
  • Daily housekeeping
  • Phone
  • Turndown service
  • Free bottled water
  • Private bathroom
  • Free toiletries
  • LCD TV
  • Espresso maker
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Number of bathrooms - 1
  • Free cots/infant beds
  • Satellite TV service
  • Room service (24 hours)
  • Rollaway/extra beds (surcharge)
  • Free WiFi
  • Free wired Internet
  • DVD player
  • Designer toiletries
  • Desk
  • Slippers
  • Separate sitting area
  • Sofa bed
  • iPod docking station
  • Separate bathtub and shower

Where to Eat

Breakfast is available for a surcharge each morning.

WLB Restaurant – Overlooking the garden, this restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.

Jin Sha Chinese Resaurant – Overlooking the pool and garden, this restaurant serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include an indoor pool, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Free bicycles on site
  • Golfing nearby
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 9 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Number of treatment rooms 9
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available upon request during limited hours. Contact the property in advance to make arrangements. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request during limited hours. Please make arrangements in advance by contacting the property.

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 292 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: CNY 263 per person (approximately)
  • Rollaway bed fee: CNY 292 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Four Seasons Hotel Hangzhou West Lake
  • Four Seasons Hangzhou West Lake

We should mention

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Awards & Affiliations

  • Four Seasons Hotel Hangzhou at West Lake is listed in the 2017 Travel + Leisure 500.

National Rating

For the benefit of our customers, we have provided a rating based on our ratings system.

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