Title: Hangzhou Westlake Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6084457&destination=Hangzhou%2C+Zhejiang%2C+China&selected=7405589&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hangzhou Westlake A sophisticated urban retreat near West Lake where travelers can maintain their fitness routines while exploring Hangzhou's cultural treasures ## Photo gallery for Hangzhou Westlake ![Exterior - Hangzhou Westlake (Hangzhou)](https://images.trvl-media.com/lodging/8000000/7410000/7405600/7405589/c8ef280c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Business Deluxe King Room | Down duvets, free minibar, in-room safe, blackout curtains - Hangzhou Westlake (Hangzhou)](https://images.trvl-media.com/lodging/8000000/7410000/7405600/7405589/9cca55c0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hangzhou Westlake (Hangzhou)](https://images.trvl-media.com/lodging/8000000/7410000/7405600/7405589/cfa8c518.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Business centre - Hangzhou Westlake (Hangzhou)](https://images.trvl-media.com/lodging/8000000/7410000/7405600/7405589/2745e1ec.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hangzhou Westlake (Hangzhou)](https://images.trvl-media.com/lodging/8000000/7410000/7405600/7405589/e85db20a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies UrCove by Hyatt Hangzhou Westlake sits just minutes from scenic West Lake. Travelers start their day with a workout in the 24-hour gym before enjoying the self-serve breakfast. The multilingual staff provides excellent tour assistance to help guests discover nearby attractions. ## Reviews 8.8 Excellent ## Popular amenities - Free Wi-Fi - Restaurant - Air-conditioning - Gym - Breakfast available - Laundry room ## Room options ### Check availability for these dates Tonight [Mar 29 - Mar 30](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=7405589&PinnedHotelID=7405589&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=7405589&PinnedHotelID=7405589&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 30 - Mar 31](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=7405589&PinnedHotelID=7405589&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=7405589&PinnedHotelID=7405589&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=7405589&PinnedHotelID=7405589&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=7405589&PinnedHotelID=7405589&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=7405589&PinnedHotelID=7405589&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=7405589&PinnedHotelID=7405589&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ### View all photos for Superior King room ![Superior King room | Down duvets, free minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/8000000/7410000/7405600/7405589/57a28bc3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior King room 9.6 Exceptional 4 reviews - 280 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Business Deluxe King Room ![Business Deluxe King Room | Living area | 55-inch LCD TV with cable channels, smart speakers](https://images.trvl-media.com/lodging/8000000/7410000/7405600/7405589/31f1e3e7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Business Deluxe King Room 10.0 Exceptional 1 review - City view - 323 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Superior Twin room ![Superior Twin room | Down duvets, free minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/8000000/7410000/7405600/7405589/19ad2190.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin room - 269 sq ft - Sleeps 3 - 2 Large Single Beds ### View all photos for Executive Room ![Executive Room | Down duvets, free minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/8000000/7410000/7405600/7405589/558d34cd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room - City view - 323 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Junior Double Room ![Junior Double Room | Down duvets, free minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/8000000/7410000/7405600/7405589/cceac49f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Double Room 10.0 Exceptional 2 reviews - City view - 215 sq ft - Sleeps 2 - 1 Double Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Hangzhou-Milan-Garden-Hotel.h7405589.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Hangzhou-Milan-Garden-Hotel.h7405589.Hotel-Information) ## About the area Located in Downtown Hangzhou, a neighbourhood in Hangzhou, Hangzhou Westlake is in a shopping district and near a metro station. Hangzhou Jiali Center and Wulin Night Market are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Lake. Hangzhou China Silk Town and Hangzhou Tower Shopping Mall are two other places to visit that come recommended. [Visit our Hangzhou travel guide](https://www.expedia.co.uk/Hangzhou.dx6084457) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C30.26030%2C120.16418&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=NYRBx7RPpBVBe9p83cU5fMK2S5o=) No 346, Yan'an Road, Hangzhou, Zhejiang, 310006 ### What's nearby - ![West Lake](https://images.trvl-media.com/place/6141424/44000193-9651-4247-a75f-903efc20ccb8.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) West Lake 8 min walk \- 0.5 miles - Wulin Night Market 7 min walk \- 0.4 miles - Wulin Square 16 min walk \- 0.9 miles - Hangzhou China Silk Town 19 min walk \- 1.0 mile - Hangzhou Tower Shopping Mall 2 min drive \- 1.4 miles ### Getting around - Longxiangqiao Station 10 min walk - Hangzhou Railway Station (HZD) 12 min drive - Hangzhou (HGH-Xiaoshan Intl.) 39 min drive ### Restaurants - 一茶一坐(庆春店) 2 min walk - 菊英面店 2 min walk - 蔡澜港式点心专门店 2 min walk - 阿嬷手作 2 min walk - 墾丁奶茶 3 min walk ## About this property ### Hangzhou Westlake Upscale hotel remodelled in 2022 and located near West Lake Located close to Hangzhou Jiali Center and Wulin Night Market, Hangzhou Westlake provides laundry facilities, a 24-hour gym and a restaurant. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Self-service breakfast (surcharge), concierge services and a porter/bellboy - Luggage storage, multilingual staff and tour/ticket information - A 24-hour front desk Room features All 191 rooms have comforts such as air conditioning and smart speakers, in addition to thoughtful touches such as free stocked minibars and free WiFi. More conveniences in all rooms include: - Free tea bags/instant coffee and electric kettles - Bathrooms with rainfall showers and free toiletries - 55-inch LCD TVs with cable channels - Wardrobes/cupboards, mini fridges and smart speakers ## Similar properties ![Indoor pool](https://images.trvl-media.com/lodging/5000000/4050000/4044000/4043919/cd76847a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Hangzhou Wulin Gongshu - Pool - Spa - Kids’ pool - Parking included 9.2 Wonderful 553 reviews £65 includes taxes & fees 6 Apr - 7 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=4043919&PinnedHotelID=4043919&HadPinnedHotel=true®ionId=-1&adults=2) ![Business Twin Room | Memory-foam beds, free minibar, blackout curtains, iron/ironing board](https://images.trvl-media.com/lodging/90000000/89910000/89909200/89909199/afeb789e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nostalgia S Hotel(Hangzhou West Lake) Xihu - Parking included - 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7 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=8554&PinnedHotelID=8554&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/34000000/33220000/33215500/33215420/e0f1f811.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Garden Inn Hangzhou West Lake Downtown Hangzhou - Free Wi-Fi - Restaurant - Air-conditioning - Gym 9.8 Exceptional 29 reviews £55 includes taxes & fees 6 Apr - 7 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=33215420&PinnedHotelID=33215420&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/8d5a83e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sofitel Hangzhou Westlake Shangcheng - Pool - Parking included - Free Wi-Fi - Restaurant 8.4 Very good 512 reviews £96 includes taxes & fees 31 Mar - 1 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=1107805&PinnedHotelID=1107805&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/49000000/48570000/48566600/48566515/a3539aa4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Hangzhou Westlake East by IHG Shangcheng - Breakfast included - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 54 reviews £41 includes taxes & fees 6 Apr - 7 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=48566515&PinnedHotelID=48566515&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium bedding, down duvets, minibar, in-room safe](https://images.trvl-media.com/lodging/4000000/3450000/3445600/3445595/3a4dad49.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Grand Plaza Royale Hangzhou Gongshu - Pool - Kids’ pool - Parking included - Free Wi-Fi 9.0 Wonderful 363 reviews £93 includes taxes & fees 6 Apr - 7 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=3445595&PinnedHotelID=3445595&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=7405589&PinnedHotelID=7405589&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=7405589,4043919,89909199,120116132,106290396) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Offsite parking available (CNY 42 per day) ### Food and drink - Self-serve breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CNY 99 for adults and CNY 50 for children - A restaurant ### Things to do - 24-hour gym ### Family friendly - Dining table - Laundry facilities - Mini-fridge ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Accessibility - Hardwood flooring in room - No lift - Tile flooring in public areas ### More - 10 floors - Designated smoking areas (fines apply) - Double-glazed windows - Renovated entire property - October 2022 ## Room amenities ### Bedroom - Blackout drapes - Down comforter ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Shower - Slippers - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 55-inch LCD TV with cable channels - Smart speaker ### Food and drink - Dining table - Electric kettle - Free bottled water - Free stocked minibar - Mini-fridge - Tea bags/instant coffee ### More - Air conditioning - Phone - Safe ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Optional extras - Fee for self-service breakfast: from approximately CNY 99 for adults and from CNY 50 for children - Nearby parking fee: CNY 42 per day (984 ft away) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, mobile payments and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Only registered guests are allowed in the guestrooms ### National rating Property class, provided by our rating system, is based on property type, amenities and services. ### Property is also known as Hangzhou Milan Garden Hangzhou Milan Garden Hotel Hangzhou Milan Hotel Milan Hotel Hangzhou Milan Garden Hotel Milan Garden Hangzhou Milan Garden Hotel UrCove by Hyatt Hangzhou Westlake Hotel UrCove by Hyatt Hangzhou Westlake Hangzhou UrCove by Hyatt Hangzhou Westlake Hotel Hangzhou ## Frequently asked questions ### Is Hangzhou Westlake pet-friendly? ### What time is check-in at Hangzhou Westlake? ### What time is check-out at Hangzhou Westlake? ### Where is Hangzhou Westlake located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hangzhou Westlake Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.8 Amenities ### 9.0 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 34 8 - Good 17 6 - Okay 8 4 - Poor 0 2 - Terrible 1 ## Reviews Verified ### 8/10 Good #### Soon 5 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The rooms are clean well daily and free snack & drinks provided. Breakfast is great with variety, but they need to improve their way of keeping the hot food warmer. Especially western food, it shouldn't be kept at room temperature. ##### Soon Stayed 3 nights in Jan 2026 Verified ### 8/10 Good #### Derek Khoi 30 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great hotel great service . ##### Derek Khoi Stayed 3 nights in Nov 2024 Verified ### 10/10 Excellent #### MING SANG 13 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good location Good value and close to west lake ##### MING SANG Stayed 3 nights in Dec 2024 Verified ### 10/10 Excellent #### Sean 21 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great location in Hamgzhou Room was clean and comfortable. Great location within easy walking distance to shops, malls and metro. Short walk to Xiwu Lake as well. ![](https://a.travel-assets.com/ugc/hotel-reviews/D893F6117B8A4B9ABA4A81C80C641A492BEAC29C1745198021518.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sean Stayed 7 nights in Apr 2025 Verified ### 10/10 Excellent #### QI XIANG 2 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location, next to subway, many food options ##### QI XIANG Stayed 2 nights in May 2024 Verified ### 10/10 Excellent #### Amanda 14 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities room was good and clean! location was great as well! located right beside the metro station and near wulin night market as well. many nice eateries nearby. would definitely stay again! ##### Amanda Stayed 3 nights in May 2024 Verified ### 10/10 Excellent #### Phuong Duyen 14 Apr 2025 Liked: Cleanliness, staff & service, amenities The location is perfect, not too far to walk to the center. The air conditioning is not strong enough ##### Phuong Duyen Stayed 4 nights in Apr 2025 Verified ### 10/10 Excellent #### Adelene 8 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very accessible and just next to a mall. Lots of dining options. Near the metro too. Room is clean, big and modern. But the bed is rather uncomfortable and firm. ##### Adelene Stayed 2 nights in Dec 2024 Verified ### 10/10 Excellent #### Alejandra 5 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities Thanks a lot for your great service!!!! Will choose the hotel again ❤️ ##### Alejandra Stayed 1 night in Jul 2024 Verified ### 10/10 Excellent #### Jon 22 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great...no complaints. Staff was very helpful ordering at taxi when it was time to leave and made sure the driver took me to the right place. Thank you to the staff for your help. ##### Jon Stayed 4 nights in Jan 2025 Verified ### 10/10 Excellent #### Yi 30 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel is very clean. They offered free Peet’s coffee made by barista- each room gets a certain number of tickets based on number of days booked. There are a lot of malls and food options around, all walkable distance. The place is about 5-10 minute walk from Wulin night market and 10 minute walk to west lake. ##### Yi Stayed 5 nights in Apr 2024 Verified ### 10/10 Excellent #### ZHI YAN 21 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Metro at the doorstep, huge mall and night market opposite, short walk from West Lake. Hotel has everything for a comfortable stay. If I were to nitpick, thw hotel doesn't have proper drop-off point and the gym consist of only a threadmill and spin bike. ##### ZHI YAN Stayed 1 night in May 2024 Verified ### 8/10 Good #### Kelly 19 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good - hotel had a great location, near to the mrt and lots of eateries around. Room is clean, check in was fast. Bad - bed a bit hard for me. Wifi super lousy, connection problem. Could not lock in after a day and have to keep calling the front desk for a new password. Lobby no toilets. ##### Kelly Stayed 6 nights in Apr 2025 Verified ### 8/10 Good #### Wei 11 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Mostly great! Easy location, nice room, staffs are fine! It is a bit noisy if room is facing the big street. But the most annoying thing is I got waken up several time by the noisy robot room service machine, it talks and make noisy as it going by my room as the room next mine kept ordering thing late in the evening. ##### Wei Stayed 2 nights in May 2024 Verified ### 8/10 Good #### Darren 15 Mar 2025 Liked: Staff & service, amenities The hotel is very convenient in its prime location on Yanan Road, right opposite the Kerry Centre and Fengqi Road subway being just a few steps from the entrance. The hotel is the Hyatts take on a modern, digital nomad friendly hotel. It is both positive and negative. The charging port access across the room is great, with the ability to charge multiple devices from almost anywhere in the room. However this translates to little led lights everywhere which are bothersome when trying to sleep, the brightest light of all emanating from the highly advanced electronic toilet and the glass dividers spreading that light. The room also stank from the drain and it was rather off putting. ##### Darren Verified ### 6/10 Okay #### Gordon 20 May 2024 Liked: Staff & service, property conditions & facilities #### Disapointed Booked two rooms that's were supposed to be supior king suites but instead got placed in the standard king suites facing a parking lot and old building. This automatically is a fail but it was a busy weekend and we didn't want to complain. Overall going after the Japanese look and Tech theme with robots for room service. Overall I had to hand was the floors on the first day as my shoes were sticking to something and we have a baby so better safe than sorry. Great location on shopping street close to transit and west Lake. Overall if we had been given the rooms we booked it would have been a 6 but not delivering on your promis a 3\. ##### Gordon Stayed 2 nights in May 2024 Verified ### 6/10 Okay #### Ka Yan 2 Feb 2024 Liked: Cleanliness Location is great: 30-40min walk to West Lake, 10min walk away from the main shopping district, 30min walk to the cultural centre & Jing Hang Canal, also located right opposite a snazzy mall and above a subway station. Rooms need major upgrade in terms of sound proofing in-between rooms and also from the corridor. Lack of proper drop-off and pick-up point makes it extra challenging when hailing a ride with luggage. Gym and laundry is combined into a glass room, which is well kept and functional though not too appealing. Quality of staff and service is quite mixed, some are knowledgeable and helpful while some have no clue of things - I expect more from Hyatt, even if its a subsidiary brand. ##### Ka Yan Stayed 3 nights in Jan 2024 Verified ### 10/10 Excellent #### Josiah 21 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location and nice property. Not too sure if the price is competitive though ##### Josiah Stayed 3 nights in Jul 2024 Verified ### 10/10 Excellent #### Jie 14 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great experience ##### Jie Stayed 2 nights in Jul 2024 Verified ### 10/10 Excellent #### Ying Xuan 25 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great ##### Ying Xuan Stayed 3 nights in Dec 2024 Verified ### 10/10 Excellent #### SUMITRA 24 Jun 2024 Liked: Staff & service Excellent ##### SUMITRA Stayed 3 nights in Jun 2024 Verified ### 6/10 Okay #### SHIGERU 25 Jun 2025 Liked: Amenities good ##### SHIGERU Stayed 2 nights in Jun 2025 Verified ### 10/10 Excellent #### Mei 25 Oct 2024 Liked: Cleanliness, staff & service, property conditions & facilities Staff is wonderful. Very accommodating . We arrived on a late rainy day and the front desk helped us order ‘ take out ‘. Had 6 days of glorious stay. Thank you very much . ##### Mei Stayed 2 nights in Oct 2024 Verified ### 8/10 Good #### Lay Pheng 31 Mar 2025 Liked: Amenities, property conditions & facilities Convenient ##### Lay Pheng Stayed 3 nights in Mar 2025 Verified ### 10/10 Excellent #### Steven 7 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great ##### Steven Stayed 2 nights in Jun 2024 ### Expedia's Latest Trends ### Hotels > - [Family-Friendly Hotels in Wirral](https://www.expedia.co.uk/Wirral-Hotels-Family-Friendly-Hotel.0-0-d55460-tFamilyFriendlyHotel.Travel-Guide-Filter-Hotels) > - [Hotels in Saint-Victor](https://www.expedia.co.uk/Saint-Victor-Paris-Hotels.0-n553248635212954084-0.Travel-Guide-Filter-Hotels) > - [Hotels near Queen's Park Underground Station](https://www.expedia.co.uk/Queens-Park-Underground-Station-Hotels.d6145719.Travel-Guide-Hotels) > - [Mount Stuart Hotel](https://www.expedia.co.uk/Bournemouth-Hotels-Mount-Stuart-Hotel.h42645262.Hotel-Information) > - [The White Horse](https://www.expedia.co.uk/Dorking-Hotels-White-Horse-Hotel.h23256.Hotel-Information) > - [marriotthotelsresorts Hotels in Macclesfield](https://www.expedia.co.uk/Macclesfield-Hotels-Marriott-Hotels-Resorts.0-0-d5632--bMarriottHotelsResorts.Travel-Guide-Filter-Hotels) > - [Sheraton Minneapolis Downtown Convention Center](https://www.expedia.co.uk/Minneapolis-St-Paul-Hotels-Sheraton-Minneapolis-Downtown.h18952.Hotel-Information) > - [All-Inclusive Hotels in Nigeria](https://www.expedia.co.uk/Destinations-In-Nigeria-All-Inclusive-Hotel.0-0-d136-tAllInclusiveHotel.Hotel-Filter-Destinations) > - [Haiwaihai Baina Hotel](https://www.expedia.co.uk/Hangzhou-Hotels-Haiwaihai-Baina-Hotel.h29050964.Hotel-Information) > - [Hangzhou West Lake Yueshang Yunshe Boutique Homestay](https://www.expedia.co.uk/Hangzhou-Hotels-Yueshang-Yunshe-Boutique-Hotel.h24388038.Hotel-Information) > - [Cabin Rentals Ferryhill](https://www.expedia.co.uk/Ferryhill-Cabins.d6034503-aaCabins.Travel-Guide-Accommodation) > - [Hotels in Essen](https://www.expedia.co.uk/Essen-Hotels.d6056625.Travel-Guide-Hotels) > - [Grand Hotel Ambasciatori](https://www.expedia.co.uk/Sorrento-Hotels-Grand-Hotel-Ambasciatori.h1227639.Hotel-Information) ### Flights > - [Flights from Tokyo (HND) to Hachijo (HAC)](https://www.expedia.co.uk/lp/flights/hnd/hac/tokyo-to-hachijojima) > - [Flights from Lagos (LOS) to Winnipeg (YWG)](https://www.expedia.co.uk/lp/flights/los/ywg/lagos-to-winnipeg) > - [Flights from Richmond (YVR) to Birmingham (BHX)](https://www.expedia.co.uk/lp/flights/yvr/bhx/vancouver-to-birmingham) > - [Flights from Birmingham (BHM) to Ontario (ONT)](https://www.expedia.co.uk/lp/flights/bhm/ont/birmingham-to-ontario) ### Cars > - [Car hire in Recife](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Recife.d6053175.Car-Hire-Guide) ### Activities ### Packages > - [Mojacar Holidays](https://www.expedia.co.uk/Mojacar.d182349.Holidays-City-Breaks) ### Holiday Rentals > - [Ravello Holiday Rentals](https://www.expedia.co.uk/Ravello-Holiday-Rentals.d11086.Travel-Guide-HolidayRentals) ### General ---