Title: Sofitel Hangzhou Westlake Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Sofitel Hangzhou Westlake Luxury Hangzhou hotel connected to a shopping centre, a quick walk to West Lake ![3 restaurants, breakfast served](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/20036b7e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/0f7b08d4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![City view](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/2e0c4c92.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sports facility](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/a0c8bce2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Pub](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/36154f29.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Sofitel Hangzhou Westlake sits near Broken Bridge and Wulin Square, offering a peaceful retreat with convenient amenities. Guests can visit the coffee shop, use dry cleaning services, relax in the sauna or steam room, or maintain their routine at the 24-hour gym. 8.4 Very good ## Popular amenities - - Pool - Bar - Room service - Parking included - Gym £76 includes taxes & fees 21 Sept - 22 Sept ## Room options ### Check availability for these dates # Tonight [Sept 16 - Sept 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-16&endDate=2025-09-17&selected=1107805&PinnedHotelID=1107805&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-16&endDate=2025-09-17&selected=1107805&PinnedHotelID=1107805&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 17 - Sept 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-17&endDate=2025-09-18&selected=1107805&PinnedHotelID=1107805&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-17&endDate=2025-09-18&selected=1107805&PinnedHotelID=1107805&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 19 - Sept 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=1107805&PinnedHotelID=1107805&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=1107805&PinnedHotelID=1107805&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=1107805&PinnedHotelID=1107805&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=1107805&PinnedHotelID=1107805&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 11 of 11 rooms ![1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/13c498f0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury King Room 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Fridge LCD TV Pillow menu Premium bedding Down duvet - 484 sq ft - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/3aca8368.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior King Room 8.8 Excellent 8 reviews ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Fridge LCD TV Pillow menu Premium bedding Down duvet - 377 sq ft - Sleeps 3 - 1 King Bed ![Junior Suite, 1 King Bed | City view](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/3bad4c77.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed ### Highlights Separate sitting area Air conditioning Connecting rooms available Club Lounge Free cots/infant beds Fridge LCD TV Pillow menu - 646 sq ft - 1 bedroom - City view - Sleeps 4 - 1 King Bed ![Luxury Room, 2 Single Beds | 1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/12cfc1ea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room, 2 Single Beds ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Fridge LCD TV Pillow menu Premium bedding Down duvet - Sleeps 3 - 2 Single Beds ![Suite, 1 King Bed (Prestige) | 1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/9744a7e9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed (Prestige) ### Highlights Separate dining area Separate sitting area Individually decorated Air conditioning Connecting rooms available Club Lounge Free cots/infant beds Fridge - 861 sq ft - 1 bedroom - City view - Sleeps 4 - 1 King Bed ![1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/85c12ec7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Single Beds ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Fridge LCD TV Pillow menu Premium bedding Down duvet - 377 sq ft - Sleeps 3 - 2 Single Beds ![1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/ce96e252.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Single Beds, City View 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Fridge LCD TV Pillow menu Premium bedding Down duvet - 377 sq ft - City view - Sleeps 3 - 2 Single Beds ![1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/3aca8368.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room, 1 King Bed, Club lounge access ### Highlights Air conditioning Connecting rooms available Club Lounge Free cots/infant beds Fridge LCD TV Pillow menu Premium bedding - 484 sq ft - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/13c498f0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury City View King Room ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Fridge LCD TV Pillow menu Premium bedding Down duvet - 484 sq ft - City view - Sleeps 3 - 1 King Bed ![1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/13c498f0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room, 1 King Bed, Club lounge access, City View ### Highlights Air conditioning Connecting rooms available Club Lounge Free cots/infant beds Fridge LCD TV Pillow menu Premium bedding - 484 sq ft - City view - Sleeps 3 - 1 King Bed ![Superior City View King Room | 1 bedroom, premium bedding, down duvets, minibar](https://images.trvl-media.com/lodging/2000000/1110000/1107900/1107805/f9b4299f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior City View King Room 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available Free cots/infant beds Fridge LCD TV Pillow menu Premium bedding Down duvet - 377 sq ft - City view - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Sofitel-Hangzhou-Westlake.h1107805.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHangzhou-Hotels-Sofitel-Hangzhou-Westlake.h1107805.Hotel-Information) ## About the area Located on the riverwalk, Sofitel Hangzhou Westlake is in Shangcheng neighbourhood and is connected to a shopping centre. Hangzhou China Silk Town and Hangzhou Tower Shopping Mall are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Lake and Hangzhou Botanical Garden. Broken Bridge and Wulin Square are two other places to visit that come recommended. Discover the area's water adventures with nearby boat tours, or enjoy the great outdoors with hiking/biking trails. [Visit our Hangzhou travel guide](https://www.expedia.co.uk/Hangzhou.dx6084457) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C30.24547%2C120.16174&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Y-mj7dUW2WNB3KlXs7pVFAyQPtk=) 333 West Lake Avenue, Hangzhou, Zhejiang, 310002 ### What's nearby - West Lake - 4 min walk - 0.3 miles - Wulin Square - 3 min drive - 2.0 miles - Hangzhou Tower Shopping Mall - 3 min drive - 2.2 miles - Hangzhou China Silk Town - 4 min drive - 2.1 miles - Zhejiang University Yuquan Campus - 7 min drive - 4.3 miles ### Getting around - Wushan Square Station - 7 min walk - Hangzhou Railway Station (HZD) - 9 min drive - Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive ### Restaurants - ‪McDonald's (麦当劳) - ‬1 min walk - ‪新白鹿餐厅 - ‬3 min walk - ‪嵊州小吃 - ‬1 min walk - ‪家有好面（西湖银泰店） - ‬1 min walk - ‪香榭丽全日候餐厅（南山路店） - ‬3 min walk ## About this property ### Sofitel Hangzhou Westlake Luxury hotel near West Lake Located close to Broken Bridge and Wulin Square, Sofitel Hangzhou Westlake provides a terrace, a coffee shop/cafe and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or the steam room. Make sure that you enjoy a meal at the 3 on-site restaurants, including breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym. Other perks at this hotel include: - An indoor pool, along with a lifeguard on site - Free self-parking - Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out - Express check-in, luggage storage and smoke-free property - Guest reviews speak highly of the helpful staff Room features All 233 rooms have comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and laptop-friendly workspaces. Other conveniences in all rooms include: - LED light bulbs and eco-friendly cleaning products - Designer toiletries and hairdryers - LCD TVs with satellite channels - Wardrobes/cupboards, fridges and free infant beds ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 188 per person - 3 restaurants - A bar/lounge - A coffee shop/cafe - Coffee and tea in common areas ### Restaurants on site - Club lounge - Kwee Zeen - Le Bar - Sky Garden Roof Top Loung - Yong Jin Ge ### Things to do - 24-hour gym - Indoor pool - Sauna - Steam room ### Family friendly - In-room cot - In-room refrigerator - Indoor pool - Lifeguards on site - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service ### Business services - Business centre - Meeting rooms ### Outdoors - Barbecue grill - On a lake - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 1 building - 6 floors - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Comprehensive food waste policy - Comprehensive recycling policy - Lifeguards - Local artist showcase - Locally-owned and organised tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Free cot - Pillow menu - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Designer toiletries - Dressing gowns - Hair dryer - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - LCD TV with satellite channels ### Food and drink - 24-hour room service - Free bottled water - Minibar - Refrigerator ### More - Air conditioning (climate-controlled) - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Connecting rooms available - Desk - Energy-saving switches in guestrooms - Free daily newspapers - Free local calls - Iron/ironing board - Laptop workspace - LED lighting - Safe - Water-efficient showers ## Policies ### Check-in Check-in start time: 2 PM; check-in end time: noon Express check-in available ### Check-out Check-out before noon Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for CNY 288.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: CNY 500 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately CNY 188 per person - Airport shuttle fee: CNY 550 per vehicle (one-way) - Rollaway bed fee: CNY 288.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 11:30 AM to 8:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property A car is not required for transport to and from this property ### National rating For the benefit of our customers, we have provided a rating based on our ratings system. ### Property is also known as Hangzhou Sofitel Hangzhou Westlake Sofitel Hangzhou Sofitel Hangzhou Westlake Sofitel Westlake Sofitel Westlake Hangzhou Sofitel Westlake Hotel Sofitel Westlake Hotel Hangzhou Sofitel Hangzhou Westlake Hotel Hangzhou Sofitel Hangzhou Westlake Hotel Sofitel Hangzhou Westlake Hotel Sofitel Hangzhou Westlake Hangzhou Sofitel Hangzhou Westlake Hotel Hangzhou ## Frequently asked questions ### Does Sofitel Hangzhou Westlake have a pool? > Yes, this property has an indoor pool. Pool access is from 11:30 AM to 8:00 PM. ### How much does it cost to stay at Sofitel Hangzhou Westlake? > As of 16 Sept 2025, prices found for a 1-night stay for 2 adults at Sofitel Hangzhou Westlake on 21 Sept 2025 start from £75.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Hangzhou-Hotels-Sofitel-Hangzhou-Westlake.h1107805.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Sofitel Hangzhou Westlake pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Sofitel Hangzhou Westlake? > Self-parking is free at this property. ### What time is check-in at Sofitel Hangzhou Westlake? > Check-in start time: 2 PM; check-in end time: noon. ### What time is check-out at Sofitel Hangzhou Westlake? > Checkout is at noon. ### Does Sofitel Hangzhou Westlake provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of CNY 550 per vehicle applies. ### Where is Sofitel Hangzhou Westlake located? > Located in Shangcheng, this luxury hotel is within 2 mi (3 km) of West Lake, Broken Bridge and Wulin Square. Hangzhou Tower Shopping Mall and Hangzhou China Silk Town are also within 3 mi (5 km). Wushan Square Station is 7 minutes by foot and Ding'an Road Station is 9 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Sofitel Hangzhou Westlake Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 203 8 - Good 181 6 - Okay 45 4 - Poor 31 2 - Terrible 12 ### 8.6/10 Cleanliness ### 8.6/10 Staff & service ### 8.4/10 Amenities ### 8.0/10 Property conditions & facilities ### 8.8/10 Eco-friendliness ### 10/10 Excellent #### Jie 2 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel with great buffet breakfast and very friendly hotel staff ##### Jie Stayed 7 nights in Jul 2025 ### 10/10 Excellent #### Sunil 8 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very kind staff; amazing location; ##### Sunil Stayed 3 nights in May 2025 ### 10/10 Excellent #### Arnaldo 29 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very well located, clean, good breakfast ##### Arnaldo Stayed 3 nights in Mar 2025 ### 8/10 Good #### Shang-Woo 29 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Close to westlake. ##### Shang-Woo Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### andy 18 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staffs and very convenient ##### andy Stayed 2 nights in May 2025 ### 10/10 Excellent #### Christopher M. 16 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely Visit Enjoyed completely ##### Christopher M. Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### Haitian 23 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice location and great service👍 ##### Haitian Stayed 1 night in Jan 2025 ### 6/10 Okay #### Hany 4 Apr 2025 Liked: Staff & service Disliked: Property conditions & facilities Old dated rooms and clean ##### Hany Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Huo 11 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back! ##### Huo Stayed 1 night in May 2025 ### 6/10 Okay #### Hany 8 Jul 2025 Liked: Staff & service . ##### Hany Stayed 2 nights in Mar 2025 ### 8/10 Good #### Peng 15 May 2025 Liked: Cleanliness, staff & service, amenities Good breakfast. Nice environment. Clean place. The staff are nice. But the wifi is not working well. ##### Peng Stayed 5 nights in May 2025 ### 10/10 Excellent #### Kia How 26 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities close to eatery and lake. very relaxing ##### Kia How Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Susan 29 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay. ##### Susan Stayed 2 nights in Jul 2024 ### 8/10 Good #### amitabh 17 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent location Great location next to the lake ##### amitabh Stayed 1 night in May 2024 ### 10/10 Excellent #### Gail 18 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Convent location a block from West Lake, clean comfortable facility, would stay here again. ##### Gail Stayed 2 nights in Jun 2024 ### 8/10 Good #### Yang 18 Dec 2024 Liked: Cleanliness, staff & service Good location, but facilities a bit old. ##### Yang Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Gregory 27 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were very helpful and accommodating. Highly recommended! ##### Gregory Stayed 3 nights in Oct 2024 ### 10/10 Excellent #### Jun Yi 21 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel despite being slightly old. The hotel is very pretty and service is extremely good. ##### Jun Yi Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Verified traveller 4 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Quick Overnight in Hangzhou Clean convenient location. Short walk to West Lake. Easy access to shopping district and restaurants. ##### Verified traveller Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Minchuan 18 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Next to the Westlake, very easy to access. Central location ##### Minchuan Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Bruce 12 Aug 2023 Liked: Staff & service, amenities, property conditions & facilities The staff were more than accommodating. They helped make my stay enjoyable. ##### Bruce Stayed 2 nights in Aug 2023 ### 8/10 Good #### Vincent 8 Mar 2025 Liked: Cleanliness, staff & service, room comfort Disliked: Property conditions & facilities #### Excellent Staff Service Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay. ##### Vincent Stayed 3 nights in Mar 2025 ### 6/10 Okay #### Matt 29 Nov 2024 Liked: Cleanliness, amenities Disliked: Property conditions & facilities The Bathrooms need to be updated ##### Matt Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Hu 24 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Near West lake ##### Hu Stayed 1 night in Nov 2023 ### 8/10 Good #### Willy C. 3 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 5 minutes to West lake main entrance by just walking across underground . Descending stairs but by escalators in climbing back. Near shopping mall walk by 15 minutes. Malls have upper floor restaurants. Notable is Green Tea Chinese Restaurant with reasonably priced food. ##### Willy C. 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