Sofitel Hangzhou Westlake

Property class: 5 and above

Choose dates to view prices

Reviews

8.4 out of 10
Very good
Located close to West Lake and Broken Bridge, Sofitel Hangzhou Westlake provides a terrace, a coffee shop/cafe and dry cleaning/laundry services. Indulge in a massage, a body treatment and a facial at the on-site spa. Make sure that you enjoy a meal at the 3 on-site restaurants, including breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
The current price is £82
includes taxes & fees
6 Oct - 7 Oct

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, a TV mounted on the wall, a dining table with a fruit bowl, and a view of trees through the window.

Junior Suite, 1 King Bed

  • City view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Luxury Room, 1 King Bed, Club lounge access

A hotel room with a bed, bedside table, lamp, TV, and a dining area with a table set for two.

Luxury Room, 1 King Bed, Club lounge access

  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Luxury City View King Room

A hotel room with a large bed, a desk with a chair, a TV, and a view of the cityscape.

Luxury City View King Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Luxury Room, 1 King Bed, Club lounge access, City View

A hotel room with a large bed, a desk with a chair, a TV, and a view of the cityscape.

Luxury Room, 1 King Bed, Club lounge access, City View

  • City view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior City View King Room

A hotel room with a large bed, a desk, a chair, a television, and a window with a view of trees.

Superior City View King Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 2 Single Beds, City View

A hotel room with two beds, a television, a desk, and a dining table with fruit.

Superior Room, 2 Single Beds, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Suite, 1 King Bed (Prestige)

A modern hotel room with a large window, a chandelier, a sofa, a dining table, and a TV.

Suite, 1 King Bed (Prestige)

  • City view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Superior King Room

A hotel room with a bed, a desk with a television, a dining table with chairs, and a carpeted floor.

Superior King Room

8.6 out of 10
Excellent
(10 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Luxury King Room

A hotel room with a bed, bedside table, lamp, TV, and a dining area with a table set for two.

Luxury King Room

9.0 out of 10
Wonderful
(2 reviews)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 2 Single Beds

A hotel room with two beds, a desk, a TV, a lamp, and a window with curtains.

Superior Room, 2 Single Beds

7.2 out of 10
Good
(5 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Luxury Room, 2 Single Beds

A hotel room with a bed, a desk with a lamp, a TV, and a vase with flowers.

Luxury Room, 2 Single Beds

  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

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About the area

Located on the riverwalk, Sofitel Hangzhou Westlake is in Shangcheng neighbourhood and is connected to a shopping centre. Hangzhou China Silk Town and Hangzhou Tower Shopping Mall are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Lake and Xixi National Wetland Park. Don't miss out on a visit to Hangzhou Botanical Garden. Discover the area's water adventures with nearby boat tours, or enjoy the great outdoors with hiking/biking trails. Visit our Hangzhou travel guide
Map
333 West Lake Avenue, Hangzhou, Zhejiang, 310002

What's nearby

  • A serene lake with a traditional pavilion, a wooden bridge, and a pagoda in the distance.
    West Lake
    4 min walk - 0.3 miles
  • Westlake Yintai Commercial Center
    6 min walk - 0.3 miles
  • Qinghefang Old Street
    10 min walk - 0.5 miles
  • Wushan Square
    12 min walk - 0.7 miles
  • Wushan Night Market
    18 min walk - 1.0 mile

Getting around

  • Wushan Square Station
    7 min walk
  • Hangzhou Railway Station (HZD)
    9 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    34 min drive

Restaurants

  • McDonald's (麦当劳)
    1 min walk
  • Yonghe King
    4 min walk
  • 香天下
    3 min walk
  • 一茶一坐（西湖银泰店）
    4 min walk
  • 源兴面馆
    3 min walk

About this property

Sofitel Hangzhou Westlake

  • Luxury hotel near West Lake
  • Located close to Broken Bridge and Wulin Square, Sofitel Hangzhou Westlake provides a terrace, a coffee shop/cafe and dry cleaning/laundry services. Treat yourself to a massage, a body treatment or a facial at the on-site spa. Make sure that you enjoy a meal at the 3 on-site restaurants, including breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
  • Other perks at this hotel include:
    • An indoor pool, along with a lifeguard on site
    • Free self-parking
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and express check-out
    • Express check-in, tour/ticket information and a porter/bellboy
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 233 rooms have comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and laptop-friendly workspaces.
  • Other conveniences in all rooms include:
    • Down duvets, rollaway/extra beds (surcharge) and free cots/infant beds
    • Designer toiletries and hairdryers
    • LCD TVs with satellite channels
    • Wardrobes/cupboards, fridges and daily housekeeping

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: China Green Hotel. For more information on what this certification requires and verifies, please visit their website.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 188 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Club lounge
  • Kwee Zeen
  • Le Bar
  • Sky Garden RoofTop Lounge
  • Yong Jin Ge

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • On a lake
  • Terrace

Full-service spa

  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Energy-saving switches used
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: noon
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property’s spa will not be available until further notice.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 288.0 per night.
Free cots are available on request at the property

Payment types at the property

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 500 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CNY 188 per person
  • Airport shuttle fee: CNY 550 per vehicle (one-way)
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from noon to 8:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Sofitel Hangzhou Westlake have a pool?

Yes, this property has an indoor pool. Pool access is from noon to 8:00 PM.

How much does it cost to stay at Sofitel Hangzhou Westlake?

As of 5 Oct 2026, prices found for a 1-night stay for 2 adults at Sofitel Hangzhou Westlake on 6 Oct 2026 start from £82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sofitel Hangzhou Westlake pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sofitel Hangzhou Westlake?

Self-parking is free at this property.

What time is check-in at Sofitel Hangzhou Westlake?

Check-in start time: 2 PM; check-in end time: noon.

What time is check-out at Sofitel Hangzhou Westlake?

Checkout is at noon.

Does Sofitel Hangzhou Westlake provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 550 per vehicle applies.

Where is Sofitel Hangzhou Westlake located?

Located in Shangcheng, this luxury hotel is within 2 mi (3 km) of West Lake, Broken Bridge and Wulin Square. Hangzhou Tower Shopping Mall and Hangzhou China Silk Town are also within 3 mi (5 km). Wushan Square Station is 7 minutes by foot and Ding'an Road Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sofitel Hangzhou Westlake Reviews

8.4

Very good

8.6

Cleanliness

9.0

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 242 out of 547 reviews
Rating 8 - Good. 200 out of 547 reviews
Rating 6 - Okay. 55 out of 547 reviews
Rating 4 - Poor. 36 out of 547 reviews
Rating 2 - Terrible. 14 out of 547 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is little bit old but the location and the staff are great. The room is clean and the breakfast is good too.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff were all around very nice!
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The room was great and the staff was always courteous.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located, clean, good breakfast
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely hotel amazing location
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff; amazing location;
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s location is fantastic! So close to Westlake and the shopping malls, all within walking distance. Room was clean and the bathroom was nice. Wished the opening hours of the pool was earlier and not 11.30am.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely a beautiful place and an amazing stay! I traveled alone from USA, couldn’t ask for more! Directly across from West Lake! Amazing staff, food, hospitality and room!
Right across the street from Sofitel Hotel!
Restaurant in hotel
Robe in room!
Pool in hotel
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect - location, room size, cleanliness, service. Short walk to westlake and we took a stroll to in77 shopping area. Before our rooms are ready, they have driver sending and picking us to nearby areas. The driver is very kind in recommending local food places for us (e.g. longjing restaurant main branch, 奎元馆) which is cheap and good and locals visited. Even after check in, if driver is available, also help to send us to dinner and pick us up after dinner, bringing us nearby shops to get something we needed. Driver also recommended us good places for massage. Concierge was also very friendly, with good memories as they keep track of our parcels when we were out for sightseeing. Although room is a bit old fashioned, but it’s clean and beds are comfortable. Thumbs up for everything.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Spacious n convenient location. Have good transport service
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and very convenient
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and great service👍
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Good service staff, environment, and location. One staff, Tim, provides absolutely good service to make sure we get our ride to our next destination smoothly.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Received a room upgrade and had a nice breakfast with my kid. Next to West Lake, so can’t beat the location. Swimming pool is small but we enjoyed it anyway. Nice views from the terrace on the 6th floor overseeing the lake. Overall, a great stay.
View for the terrace in winter.
At the West Lake.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

Great location next to the lake
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The facility is quite old but maintained well. The breakfast buffet and customer service were satisfied.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convent location a block from West Lake, clean comfortable facility, would stay here again.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean room! Polite staff!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I like the room as they really fulfill my request on high floor and upgrade my room.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to eatery and lake. very relaxing
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

convinient location, 10 minutes walk to water front, 20 minutes walk to the most popular shopping district
Stayed 3 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent choice if you're visiting Hangzhou — the hotel's proximity to West Lake is one of its biggest highlights. After dinner, we found ourselves taking long, leisurely walks along the lake, which was absolutely lovely. We had a corner room facing the lake, and the view made it even more special. The rooms were clean, well-maintained, and comfortable throughout our stay. What really stood out was the staff. We arrived late at night and they went out of their way to help us with a charger adapter and extra bottles of water — no fuss at all. This was during the Qingming Festival, so the hotel was very busy, yet every single staff member remained cheerful and genuinely happy to assist. Highly recommend for both leisure and first-time visitors to Hangzhou!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.
Stayed 2 nights in May 2025